Question 1

There is a significant association between emphasizing human resources and subsequent long-term survival.

Accepted Answer

A) True 
 B)False  True

Question 2

Tricia McBride is looking for a new seamstress for her clothing store. She interviewed a job candidate and wants to contact his former employer. Tricia knows that __________.

Accepted Answer

A)  by law, past employers must answer all of her questions about Janet 
B)  contacting the references of the prospective employee will provide a complete picture of the applicant 
C)  former employers are always an excellent source of information about prospective employees 
D)  previous employers are often reluctant to provide performance evaluations of former employees 
A)  by law, past employers must answer all of her questions about Janet 
B)  contacting the references of the prospective employee will provide a complete picture of the applicant 
C)  former employers are always an excellent source of information about prospective employees 
D)  previous employers are often reluctant to provide performance evaluations of former employees D

Question 3

A total compensation system has two major components: direct compensation and monetary compensation.

Accepted Answer

A) True 
 B)False  False

Question 4

With mentoring, an expert observes the employee in their job over a period of time and provides continuous feedback on how to improve.

Accepted Answer

A) True 
 B)False

Question 5

What type of interview asks the candidate to describe or demonstrate how he or she would handle a situation that is likely to arise on the job?

Accepted Answer

A)  situational 
B)  cognitive 
C)  stress 
D)  unstructured 
A)  situational 
B)  cognitive 
C)  stress 
D)  unstructured

Question 6

The average American company incurs a voluntary cost for pensions, insurance, etc. of __________.

Accepted Answer

A)  3 percent 
B)  9.2 percent 
C)  14.5 percent 
D)  21.8 percent 
A)  3 percent 
B)  9.2 percent 
C)  14.5 percent 
D)  21.8 percent

Question 7

At the heart of human resource planning are two tasks: determining an organization's future human resource needs and __________.

Accepted Answer

A)  knowing the wage rates 
B)  developing a strategy for meeting the firm's anticipated HR needs 
C)  determining the organization's current workforce capacity 
D)  accepting the legal constraints on managing human resources 
A)  knowing the wage rates 
B)  developing a strategy for meeting the firm's anticipated HR needs 
C)  determining the organization's current workforce capacity 
D)  accepting the legal constraints on managing human resources

Question 8

What company requires the job candidates to work for 90 minutes on a simulated assembly line?

Accepted Answer

A)  Ford Motor Company 
B)  Procter & Gamble 
C)  BMW 
D)  Home Depot 
A)  Ford Motor Company 
B)  Procter & Gamble 
C)  BMW 
D)  Home Depot

Question 9

Benefits that allow the worker to enjoy a better lifestyle and better meet their personal obligations include all of the following except __________.

Accepted Answer

A)  telecommuting 
B)  flexible work schedules 
C)  dependent care assistance 
D)  all of the above 
A)  telecommuting 
B)  flexible work schedules 
C)  dependent care assistance 
D)  all of the above

Question 10

Which of the following is not one of Cisco Systems' human resources core values?

Accepted Answer

A)  worker satisfaction 
B)  dedication to customer success 
C)  teamwork 
D)  doing more with less 
A)  worker satisfaction 
B)  dedication to customer success 
C)  teamwork 
D)  doing more with less

Question 11

Contingent workers are ones who have been warned that they may be fired or laid off unless their performance improves.

Accepted Answer

A) True 
 B)False

Question 12

More than 60 percent of all large firms utilize some type of forecasting to project their HR needs.

Accepted Answer

A) True 
 B)False

Question 13

American workers receive more vacation days than employees in many western European countries.

Accepted Answer

A) True 
 B)False

Question 14

KMPG, a global consulting company, requires everyone-from senior partners to junior administrative assistants-to complete 50 hours of online training.

Accepted Answer

A) True 
 B)False

Question 15

__________ is so important at Cisco Systems that disregarding it is one of the few things that can get a person fired.

Accepted Answer

A)  Nondiscrimination 
B)  Employee honesty 
C)  Teamwork 
D)  Harassment policy 
A)  Nondiscrimination 
B)  Employee honesty 
C)  Teamwork 
D)  Harassment policy

Question 16

Many American employees feel that __________ is not healthy.

Accepted Answer

A)  the balance between work and family life 
B)  lack of government sponsored medical care 
C)  our extensive holiday schedule 
D)  none of the above 
A)  the balance between work and family life 
B)  lack of government sponsored medical care 
C)  our extensive holiday schedule 
D)  none of the above

Question 17

Accurately assessing the performance of subordinates is an extremely easy managerial task, as compared to other management responsibilities.

Accepted Answer

A) True 
 B)False

Question 18

Job vacancies are usually caused by random events in the organization.

Accepted Answer

A) True 
 B)False

Question 19

Edgar's neighbor Roscoe is the office manager at Quest Diagnostics. He wants to join the company because he heard that their health insurance is free. His assumption would be __________.

Accepted Answer

A)  right because all full-time employees generally receive the same benefits 
B)  wrong because managers usually get better benefits 
C)  wrong because employers are not required to offer coverage 
D)  unclear because benefits are negotiated at the time of hiring 
A)  right because all full-time employees generally receive the same benefits 
B)  wrong because managers usually get better benefits 
C)  wrong because employers are not required to offer coverage 
D)  unclear because benefits are negotiated at the time of hiring

Question 20

Gary Kessler is discussing employee improvement with a colleague, Shana Velazquez. They are at odds over the difference between training and development. They decide to contact their former management professor, Lucas William, for an answer. Most likely, William will indicate that __________.

Accepted Answer

A)  training refers to improving an employee's skill to do future jobs, whereas development seeks to develop an employee's conceptual and human relations skills for the current job 
B)  training refers to improving an employee's skill to do current jobs, whereas development seeks to develop an employee's conceptual and human relations skills for a future job 
C)  training and development both refer to improving an employee's ability to perform the currently assigned tasks 
D)  There is no distinction between training and development. 
A)  training refers to improving an employee's skill to do future jobs, whereas development seeks to develop an employee's conceptual and human relations skills for the current job 
B)  training refers to improving an employee's skill to do current jobs, whereas development seeks to develop an employee's conceptual and human relations skills for a future job 
C)  training and development both refer to improving an employee's ability to perform the currently assigned tasks 
D)  There is no distinction between training and development.

There is a significant association between emphasizing human resources and subsequent long-term survival.

Tricia McBride is looking for a new seamstress for her clothing store. She interviewed a job candidate and wants to contact his former employer. Tricia knows that __________.

A total compensation system has two major components: direct compensation and monetary compensation.

With mentoring, an expert observes the employee in their job over a period of time and provides continuous feedback on how to improve.

What type of interview asks the candidate to describe or demonstrate how he or she would handle a situation that is likely to arise on the job?

The average American company incurs a voluntary cost for pensions, insurance, etc. of __________.

At the heart of human resource planning are two tasks: determining an organization's future human resource needs and __________.

What company requires the job candidates to work for 90 minutes on a simulated assembly line?

Benefits that allow the worker to enjoy a better lifestyle and better meet their personal obligations include all of the following except __________.

Which of the following is not one of Cisco Systems' human resources core values?

Contingent workers are ones who have been warned that they may be fired or laid off unless their performance improves.

More than 60 percent of all large firms utilize some type of forecasting to project their HR needs.

American workers receive more vacation days than employees in many western European countries.

KMPG, a global consulting company, requires everyone-from senior partners to junior administrative assistants-to complete 50 hours of online training.

__________ is so important at Cisco Systems that disregarding it is one of the few things that can get a person fired.

Many American employees feel that __________ is not healthy.

Accurately assessing the performance of subordinates is an extremely easy managerial task, as compared to other management responsibilities.

Job vacancies are usually caused by random events in the organization.

Edgar's neighbor Roscoe is the office manager at Quest Diagnostics. He wants to join the company because he heard that their health insurance is free. His assumption would be __________.

Gary Kessler is discussing employee improvement with a colleague, Shana Velazquez. They are at odds over the difference between training and development. They decide to contact their former management professor, Lucas William, for an answer. Most likely, William will indicate that __________.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Organizational Change and Learning

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters

Exam 13: Managing Human Resources

There is a significant association between emphasizing human resources and subsequent long-term survival.

Tricia McBride is looking for a new seamstress for her clothing store. She interviewed a job candidate and wants to contact his former employer. Tricia knows that __________.

A total compensation system has two major components: direct compensation and monetary compensation.

With mentoring, an expert observes the employee in their job over a period of time and provides continuous feedback on how to improve.

What type of interview asks the candidate to describe or demonstrate how he or she would handle a situation that is likely to arise on the job?

The average American company incurs a voluntary cost for pensions, insurance, etc. of __________.

At the heart of human resource planning are two tasks: determining an organization's future human resource needs and __________.

What company requires the job candidates to work for 90 minutes on a simulated assembly line?

Benefits that allow the worker to enjoy a better lifestyle and better meet their personal obligations include all of the following except __________.

Which of the following is not one of Cisco Systems' human resources core values?

Contingent workers are ones who have been warned that they may be fired or laid off unless their performance improves.

More than 60 percent of all large firms utilize some type of forecasting to project their HR needs.

American workers receive more vacation days than employees in many western European countries.

KMPG, a global consulting company, requires everyone-from senior partners to junior administrative assistants-to complete 50 hours of online training.

__________ is so important at Cisco Systems that disregarding it is one of the few things that can get a person fired.

Many American employees feel that __________ is not healthy.

Accurately assessing the performance of subordinates is an extremely easy managerial task, as compared to other management responsibilities.

Job vacancies are usually caused by random events in the organization.

Edgar's neighbor Roscoe is the office manager at Quest Diagnostics. He wants to join the company because he heard that their health insurance is free. His assumption would be __________.

Gary Kessler is discussing employee improvement with a colleague, Shana Velazquez. They are at odds over the difference between training and development. They decide to contact their former management professor, Lucas William, for an answer. Most likely, William will indicate that __________.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Organizational Change and Learning

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters