Question 1

Why are "values" an important coordinating mechanism in conditions of high task uncertainty and interdependence?

Accepted Answer

A)  They represent measurable outcomes and specify how to obtain them. 
B)  Those holding the same values will maintain standard operating procedures. 
C)  They establish guidelines for behavior and consequences in specific conditions. 
D)  Those holding the same values will all work toward the same outcomes while maintaining flexibility in how they are accomplished. 
A)  They represent measurable outcomes and specify how to obtain them. 
B)  Those holding the same values will maintain standard operating procedures. 
C)  They establish guidelines for behavior and consequences in specific conditions. 
D)  Those holding the same values will all work toward the same outcomes while maintaining flexibility in how they are accomplished.

Question 2

Multinational firms usually use ________ structures when customer needs for a given product are similar throughout the international markets in which the firm participates.

Accepted Answer

A)  global product 
B)  functional 
C)  divisional 
D)  multiproduct 
A)  global product 
B)  functional 
C)  divisional 
D)  multiproduct

Question 3

________ is the practice of taking a significant activity within the organization and contracting that activity out to an independent party.

Accepted Answer

A)  Insourcing 
B)  Outsourcing 
C)  Homeshoring 
D)  Networking 
A)  Insourcing 
B)  Outsourcing 
C)  Homeshoring 
D)  Networking

Question 4

Which of the following is true regarding the customer structure?

Accepted Answer

A)  It reduces the duplication of functional resources. 
B)  It decreases the firm's responsiveness to actions taken by competitors. 
C)  It often makes it difficult to coordinate between customer units and corporate objectives. 
D)  It is suitable when customers' needs and preferences are homogeneous. 
A)  It reduces the duplication of functional resources. 
B)  It decreases the firm's responsiveness to actions taken by competitors. 
C)  It often makes it difficult to coordinate between customer units and corporate objectives. 
D)  It is suitable when customers' needs and preferences are homogeneous.

Question 5

"White water" environments are ________.

Accepted Answer

A)  stable 
B)  formal 
C)  dynamic 
D)  stationary 
A)  stable 
B)  formal 
C)  dynamic 
D)  stationary

Question 6

In which of the following organizations is decision-making authority pushed down to its lowest possible level?

Accepted Answer

A)  centralized organizations 
B)  decentralized organizations 
C)  integrated organizations 
D)  informal organizations 
A)  centralized organizations 
B)  decentralized organizations 
C)  integrated organizations 
D)  informal organizations

Question 7

Firms with ________ and ________ usually employ a geographic structure to manage international sales.

Accepted Answer

A)  low foreign sales; low product diversification 
B)  high foreign sales; low product diversification 
C)  low foreign sales; high product diversification 
D)  high foreign sales; high product diversification 
A)  low foreign sales; low product diversification 
B)  high foreign sales; low product diversification 
C)  low foreign sales; high product diversification 
D)  high foreign sales; high product diversification

Question 8

The international division of a domestic organization ________.

Accepted Answer

A)  typically has its own production facility 
B)  has its own marketing, finance, sales, and accounting departments 
C)  often customizes its products to suit local preferences 
D)  is not dependent on other divisions for products and support 
A)  typically has its own production facility 
B)  has its own marketing, finance, sales, and accounting departments 
C)  often customizes its products to suit local preferences 
D)  is not dependent on other divisions for products and support

Question 9

Multinational firms rarely employ a regional structure.

Accepted Answer

A) True 
 B)False

Question 10

The ________ specifies the number of employees reporting to a given supervisor.

Accepted Answer

A)  organizational chart 
B)  unity of command 
C)  line of authority 
D)  span of control 
A)  organizational chart 
B)  unity of command 
C)  line of authority 
D)  span of control

Question 11

A manager in the promotion department of a record company would find it most difficult to use ________ for coordination and integration to implement concert cancellations due to weather,travel problems for the band,or any number of other unpredictable factors.

Accepted Answer

A)  rules 
B)  liaisons 
C)  goals 
D)  values 
A)  rules 
B)  liaisons 
C)  goals 
D)  values

Question 12

A mining company supplies materials such as sand,gravel,and lime to the local building trade.It has few export sales.What is the most likely structure that this firm will use to manage international sales?

Accepted Answer

A)  a matrix structure 
B)  global product divisions 
C)  a geographic structure 
D)  an international division 
A)  a matrix structure 
B)  global product divisions 
C)  a geographic structure 
D)  an international division

Question 13

Compare organizational structure and organizational design.

Accepted Answer

Organizational structure is the sum of t

Question 14

What sort of interdependence exists when two or more groups within a company depend upon one another for inputs?

Accepted Answer

A)  pooled 
B)  intermittent 
C)  reciprocal 
D)  sequential 
A)  pooled 
B)  intermittent 
C)  reciprocal 
D)  sequential

Question 15

Which of the following is the best example of cognitive differentiation?

Accepted Answer

A)  At a civil engineering firm, some engineers specialize in construction engineering, while others specialize in environmental engineering. 
B)  An auto manufacturer produces a luxury automobile in order to enhance the image of its other vehicles. 
C)  At a shoe company, the product development department relies on marketing data to generate ideas for promising new products. 
D)  Accountants think about the organization's overall performance in terms of financial results, whereas marketers view performance in terms of customer satisfaction. 
A)  At a civil engineering firm, some engineers specialize in construction engineering, while others specialize in environmental engineering. 
B)  An auto manufacturer produces a luxury automobile in order to enhance the image of its other vehicles. 
C)  At a shoe company, the product development department relies on marketing data to generate ideas for promising new products. 
D)  Accountants think about the organization's overall performance in terms of financial results, whereas marketers view performance in terms of customer satisfaction.

Question 16

One of the greatest potential advantages of using a ________ is that it allows managers to focus on core competencies.

Accepted Answer

A)  product structure 
B)  network structure 
C)  regional structure 
D)  functional structure 
A)  product structure 
B)  network structure 
C)  regional structure 
D)  functional structure

Question 17

In which of the following ways are product and customer structures similar?

Accepted Answer

A)  They both increase companies' ability to leverage global scale economies. 
B)  They both increase the international orientation of all managers. 
C)  They both boost responsiveness to changing market conditions. 
D)  They both result in ambiguous lines of authority. 
A)  They both increase companies' ability to leverage global scale economies. 
B)  They both increase the international orientation of all managers. 
C)  They both boost responsiveness to changing market conditions. 
D)  They both result in ambiguous lines of authority.

Question 18

The term bamboo ceiling refers to ________.

Accepted Answer

A)  the exclusion of host nationals from strategic decision making in centrally controlled Japanese subsidiaries 
B)  the reluctance of Japanese managers to allow centralized decision making among their subordinates 
C)  the lack of information flow from the Japanese-owned subsidiaries in foreign countries back to headquarters in Japan 
D)  the tendency of Japanese firms to delegate decisions more frequently than European or American firms 
A)  the exclusion of host nationals from strategic decision making in centrally controlled Japanese subsidiaries 
B)  the reluctance of Japanese managers to allow centralized decision making among their subordinates 
C)  the lack of information flow from the Japanese-owned subsidiaries in foreign countries back to headquarters in Japan 
D)  the tendency of Japanese firms to delegate decisions more frequently than European or American firms

Question 19

Firms with high foreign sales and highly diverse product lines frequently use a matrix structure.

Accepted Answer

A) True 
 B)False

Question 20

________ consists of the official and defined structures and systems related to decision making,communication,and control in the organization.

Accepted Answer

A)  Functionalization 
B)  Differentiation 
C)  Formalization 
D)  Integration 
A)  Functionalization 
B)  Differentiation 
C)  Formalization 
D)  Integration

Why are "values" an important coordinating mechanism in conditions of high task uncertainty and interdependence?

Multinational firms usually use ________ structures when customer needs for a given product are similar throughout the international markets in which the firm participates.

________ is the practice of taking a significant activity within the organization and contracting that activity out to an independent party.

Which of the following is true regarding the customer structure?

"White water" environments are ________.

In which of the following organizations is decision-making authority pushed down to its lowest possible level?

Firms with and usually employ a geographic structure to manage international sales.

The international division of a domestic organization ________.

Multinational firms rarely employ a regional structure.

The ________ specifies the number of employees reporting to a given supervisor.

A manager in the promotion department of a record company would find it most difficult to use ________ for coordination and integration to implement concert cancellations due to weather,travel problems for the band,or any number of other unpredictable factors.

A mining company supplies materials such as sand,gravel,and lime to the local building trade.It has few export sales.What is the most likely structure that this firm will use to manage international sales?

Compare organizational structure and organizational design.

What sort of interdependence exists when two or more groups within a company depend upon one another for inputs?

Which of the following is the best example of cognitive differentiation?

One of the greatest potential advantages of using a ________ is that it allows managers to focus on core competencies.

In which of the following ways are product and customer structures similar?

The term bamboo ceiling refers to ________.

Firms with high foreign sales and highly diverse product lines frequently use a matrix structure.

________ consists of the official and defined structures and systems related to decision making,communication,and control in the organization.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters

Exam 6: Organizational Structure and Design

Why are "values" an important coordinating mechanism in conditions of high task uncertainty and interdependence?

Multinational firms usually use ________ structures when customer needs for a given product are similar throughout the international markets in which the firm participates.

________ is the practice of taking a significant activity within the organization and contracting that activity out to an independent party.

Which of the following is true regarding the customer structure?

"White water" environments are ________.

In which of the following organizations is decision-making authority pushed down to its lowest possible level?

Firms with ________ and ________ usually employ a geographic structure to manage international sales.

The international division of a domestic organization ________.

Multinational firms rarely employ a regional structure.

The ________ specifies the number of employees reporting to a given supervisor.

A manager in the promotion department of a record company would find it most difficult to use ________ for coordination and integration to implement concert cancellations due to weather,travel problems for the band,or any number of other unpredictable factors.

A mining company supplies materials such as sand,gravel,and lime to the local building trade.It has few export sales.What is the most likely structure that this firm will use to manage international sales?

Compare organizational structure and organizational design.

What sort of interdependence exists when two or more groups within a company depend upon one another for inputs?

Which of the following is the best example of cognitive differentiation?

One of the greatest potential advantages of using a ________ is that it allows managers to focus on core competencies.

In which of the following ways are product and customer structures similar?

The term bamboo ceiling refers to ________.

Firms with high foreign sales and highly diverse product lines frequently use a matrix structure.

________ consists of the official and defined structures and systems related to decision making,communication,and control in the organization.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters

Firms with and usually employ a geographic structure to manage international sales.