Exam 19: Appendix: Workplace Communication and Interviewing

Which of the following is NOT a workplace ritual?

In your ______________, you have the opportunity to express your interest in the job and to describe how your education, skills, and experience would benefit the employer.

Which of the following is NOT a way to improve your adaptability to workplace diversity?

In many workplaces, employees represent a mix of different cultures, religious beliefs, mental and physical abilities, educational achievements, ages, genders, and political orientations. These workplaces could be described as having which of the following?

The ______ role of a receptionist at a company might be to greet visitors, issue visitor passes, and answer incoming telephone calls.

Many __________ roles that workplace members might play, including "conflict mediator", "confidante", or "social event organizer", are seen by others as indispensible to the group's success.

Which of the following is NOT usually an intended audience for a company's external communication?

Dina is applying for a job as an assistant at a local food bank. She makes sure to Google her name, and checks all the web sites that come up. She makes sure nothing inappropriate appears on her Facebook page. What step of the job application process is Dina performing?

A ceremony to celebrate an employee's promotion is an example of a rite of

Angie works for a local nonprofit organization, which is in desperate need of volunteers. Angie places several radio and Internet ads promoting the advantages of helping the less fortunate. Which audience is Angie targeting with her external communication?

One of the most harmful effects of work/life conflict is a chronic sense of exhaustion or apathy that can come from long-term frustration and stress. Which of the following best describes the effect of this type of conflict?

Which of the following should you do to succeed in a job interview?

If you and your co-workers meet every Tuesday at a local restaurant for happy hour, you have established what kind of ritual?

Franco is the vice president of an organic grocery store and is also the happy father of a two-month old boy. Franco's store has recently opened locations all over the region, so he has been spending a lot of his time traveling to the new stores to ensure they are up and running successfully. As a result, Franco doesn't get to spend a lot of time with his newborn child. He tells himself that this is a short-term problem. What type of work/life conflict does Franco seem to be experiencing?

Which of the following describes the type of communication that is not sanctioned by an employer but arises from the social interactions of its members?

Much of workplace communication is __________, consisting of the messages people within the workplace convey to each other.

During what type of interview would you describe both positive and negative aspects of your job, your supervisors, and the organization before moving to another position or job?

Wong is a salesman at a used car lot. He works hard and is committed to selling the most cars on the lot and representing his employer in a fair and honest light. During one month in particular, Wong is recognized as Salesperson of the Month, and he receives a plaque and cash bonus. Wong has experienced what type of rite in the workplace?

Which of the following is NOT a challenge specifically posed by communication technology in the workplace?

Which of the following are repeated behaviors that provide a familiar routine in a workplace?