Question 1

The first step in the planning process is to identify whether a gap exists between a company's desired and actual position.

Accepted Answer

A) True 
 B)False  False

Question 2

Define the term management.

Accepted Answer

Management is the process of planning, organizing, leading, and controlling an organization's financial, physical, human, and information resources to achieve its goals.

Question 3

The title "division manager" is an example of a ________ management position.

Accepted Answer

A)  lower 
B)  middle 
C)  liaison 
D)  first-line 
E)  top 
A)  lower 
B)  middle 
C)  liaison 
D)  first-line 
E)  top B

Question 4

The final step in the strategy formulation process is matching the environmental analysis with the organization analysis in an attempt to identify specific strategies.

Accepted Answer

A) True 
 B)False

Question 5

List the five basic management skills.

Accepted Answer

Technical, human rel

Question 6

Extensive marketing channels, a large base of satisfied customers, and a good reputation are all examples of a company's

Accepted Answer

A)  strategies. 
B)  weaknesses. 
C)  strengths. 
D)  opportunities. 
E)  threats. 
A)  strategies. 
B)  weaknesses. 
C)  strengths. 
D)  opportunities. 
E)  threats.

Question 7

The same basic skills of management are needed in both small and large organizations.

Accepted Answer

A) True 
 B)False

Question 8

When Disney allowed for an extra two weeks between the time when a new cruise ship was supposed to be finished and its first scheduled cruise, they were engaged in ________, while they would have been engaged in ________ if the ship suddenly sank as it was launched.

Accepted Answer

A)  crisis management; contingency planning 
B)  contingency planning; public relations 
C)  contingency planning; crisis management 
D)  crisis management; crisis management 
E)  none of these 
A)  crisis management; contingency planning 
B)  contingency planning; public relations 
C)  contingency planning; crisis management 
D)  crisis management; crisis management 
E)  none of these

Question 9

The technical skills, human relations skills, and conceptual skills of managers

Accepted Answer

A)  shift in their degree of importance as the manager rises to the top of the organization. 
B)  shift so that the technical skills become more important to the higher level manager. 
C)  retain the same degree of importance as a manager progresses "up the organization ladder" to the top. 
D)  shift so that the conceptual skills become less important to the higher level manager. 
E)  shift so that human relations skills become more important than conceptual skills to the higher level manager. 
A)  shift in their degree of importance as the manager rises to the top of the organization. 
B)  shift so that the technical skills become more important to the higher level manager. 
C)  retain the same degree of importance as a manager progresses "up the organization ladder" to the top. 
D)  shift so that the conceptual skills become less important to the higher level manager. 
E)  shift so that human relations skills become more important than conceptual skills to the higher level manager.

Question 10

What are the three basic levels of management?

Accepted Answer

Top management, midd

Question 11

Which of the following outlines how an organization intends to meet its mission statement goals and includes the firm's responsiveness to new challenges and needs?

Accepted Answer

A)  Goal setting 
B)  Controlling 
C)  Strategy 
D)  Tactics 
E)  Research and development 
A)  Goal setting 
B)  Controlling 
C)  Strategy 
D)  Tactics 
E)  Research and development

Question 12

Which of the following would be most likely classified as an opportunity for an organization?

Accepted Answer

A)  Government regulations 
B)  Changing consumer tastes 
C)  Strong reputation with consumers 
D)  Recall of a competitor's product 
E)  Competition 
A)  Government regulations 
B)  Changing consumer tastes 
C)  Strong reputation with consumers 
D)  Recall of a competitor's product 
E)  Competition

Question 13

Summarize the difference between conceptual skills and technical skills.

Accepted Answer

Conceptual skills refer to a person's ab

Question 14

Technical skills are especially important for Tim. He is likely a

Accepted Answer

A)  first-line supervisor. 
B)  top-level manager. 
C)  member of the board of directors. 
D)  middle-level manager. 
E)  vice-president. 
A)  first-line supervisor. 
B)  top-level manager. 
C)  member of the board of directors. 
D)  middle-level manager. 
E)  vice-president.

Question 15

Which of the following best describes a mission?

Accepted Answer

A)  An objective that a business hopes and plans to achieve 
B)  A broad set of organizational plans for implementing decisions made for achieving organizational goals 
C)  The shared experiences, stories, beliefs, and norms that characterize an organization 
D)  An organization's statement of how it will achieve its purpose in the environment in which it conducts business 
E)  An organization's competitive standing in the marketplace 
A)  An objective that a business hopes and plans to achieve 
B)  A broad set of organizational plans for implementing decisions made for achieving organizational goals 
C)  The shared experiences, stories, beliefs, and norms that characterize an organization 
D)  An organization's statement of how it will achieve its purpose in the environment in which it conducts business 
E)  An organization's competitive standing in the marketplace

Question 16

Cathi Prokofit is a candidate for a position at Domino Grace, a financial services firm. She knows that corporate culture can have a large impact on employees, and so she is trying to learn as much as she can about the culture at Domino Grace. During one of her interviews, a Domino Grace Human Resources representative describes the culture as very team-oriented, people-oriented, and hard-working. Which of the following, if true, would best support the conclusion that Domino Grace has a weak corporate culture?

Accepted Answer

A)  Operations employees operate in a team-based environment; human resources employees promote a people-oriented atmosphere. 
B)  The sales department is run in a highly competitive way; the executives at Domino Grace seek a stable revenue stream instead of spending resources pursuing new revenue streams. 
C)  Sales employees are actively encouraged to take risks; accounts employees are rewarded based on the percentage of their clients that stay with Domino Grace. 
D)  The operations staff pursues a philosophy of innovation; the accounting department follows legally required procedures. 
E)  Accounts employees are expected to show great attention to detail. Sales employees are judged based on the revenue they generate and not the steps they took to generate that revenue. 
A)  Operations employees operate in a team-based environment; human resources employees promote a people-oriented atmosphere. 
B)  The sales department is run in a highly competitive way; the executives at Domino Grace seek a stable revenue stream instead of spending resources pursuing new revenue streams. 
C)  Sales employees are actively encouraged to take risks; accounts employees are rewarded based on the percentage of their clients that stay with Domino Grace. 
D)  The operations staff pursues a philosophy of innovation; the accounting department follows legally required procedures. 
E)  Accounts employees are expected to show great attention to detail. Sales employees are judged based on the revenue they generate and not the steps they took to generate that revenue.

Question 17

Guiding and motivating employees to meet an organization's objectives is called

Accepted Answer

A)  controlling. 
B)  planning. 
C)  organizing. 
D)  leading. 
E)  staffing. 
A)  controlling. 
B)  planning. 
C)  organizing. 
D)  leading. 
E)  staffing.

Question 18

Organizational politics refers to the support by business firms of political candidates that agree with the firm's position on a variety of economic issues.

Accepted Answer

A) True 
 B)False

Question 19

General Electric's goal is to have each of its divisions be #1 or #2 in its industry. The primary effect of this goal is to

Accepted Answer

A)  allocate resources. 
B)  assess performance. 
C)  provide direction. 
D)  define corporate culture. 
E)  make decisions. 
A)  allocate resources. 
B)  assess performance. 
C)  provide direction. 
D)  define corporate culture. 
E)  make decisions.

Question 20

________ managers are responsible for a company's system for creating goods and services, while ________ managers are responsible for the development, pricing, promotion, and distribution of products and services.

Accepted Answer

A)  Marketing; production 
B)  Production; marketing 
C)  Financial; production 
D)  Human resource; marketing 
E)  Information; marketing 
A)  Marketing; production 
B)  Production; marketing 
C)  Financial; production 
D)  Human resource; marketing 
E)  Information; marketing

The first step in the planning process is to identify whether a gap exists between a company's desired and actual position.

Define the term management.

The title "division manager" is an example of a ________ management position.

The final step in the strategy formulation process is matching the environmental analysis with the organization analysis in an attempt to identify specific strategies.

List the five basic management skills.

Extensive marketing channels, a large base of satisfied customers, and a good reputation are all examples of a company's

The same basic skills of management are needed in both small and large organizations.

When Disney allowed for an extra two weeks between the time when a new cruise ship was supposed to be finished and its first scheduled cruise, they were engaged in , while they would have been engaged in if the ship suddenly sank as it was launched.

The technical skills, human relations skills, and conceptual skills of managers

What are the three basic levels of management?

Which of the following outlines how an organization intends to meet its mission statement goals and includes the firm's responsiveness to new challenges and needs?

Which of the following would be most likely classified as an opportunity for an organization?

Summarize the difference between conceptual skills and technical skills.

Technical skills are especially important for Tim. He is likely a

Which of the following best describes a mission?

Guiding and motivating employees to meet an organization's objectives is called

Organizational politics refers to the support by business firms of political candidates that agree with the firm's position on a variety of economic issues.

General Electric's goal is to have each of its divisions be #1 or #2 in its industry. The primary effect of this goal is to

managers are responsible for a company's system for creating goods and services, while managers are responsible for the development, pricing, promotion, and distribution of products and services.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 6: Managing the Business Enterprise

The first step in the planning process is to identify whether a gap exists between a company's desired and actual position.

Define the term management.

The title "division manager" is an example of a ________ management position.

The final step in the strategy formulation process is matching the environmental analysis with the organization analysis in an attempt to identify specific strategies.

List the five basic management skills.

Extensive marketing channels, a large base of satisfied customers, and a good reputation are all examples of a company's

The same basic skills of management are needed in both small and large organizations.

When Disney allowed for an extra two weeks between the time when a new cruise ship was supposed to be finished and its first scheduled cruise, they were engaged in ________, while they would have been engaged in ________ if the ship suddenly sank as it was launched.

The technical skills, human relations skills, and conceptual skills of managers

What are the three basic levels of management?

Which of the following outlines how an organization intends to meet its mission statement goals and includes the firm's responsiveness to new challenges and needs?

Which of the following would be most likely classified as an opportunity for an organization?

Summarize the difference between conceptual skills and technical skills.

Technical skills are especially important for Tim. He is likely a

Which of the following best describes a mission?

Guiding and motivating employees to meet an organization's objectives is called

Organizational politics refers to the support by business firms of political candidates that agree with the firm's position on a variety of economic issues.

General Electric's goal is to have each of its divisions be #1 or #2 in its industry. The primary effect of this goal is to

________ managers are responsible for a company's system for creating goods and services, while ________ managers are responsible for the development, pricing, promotion, and distribution of products and services.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

When Disney allowed for an extra two weeks between the time when a new cruise ship was supposed to be finished and its first scheduled cruise, they were engaged in , while they would have been engaged in if the ship suddenly sank as it was launched.

managers are responsible for a company's system for creating goods and services, while managers are responsible for the development, pricing, promotion, and distribution of products and services.