Exam 10: Operations Management, Productivity, and Quality

Ed's job responsibilities include the receiving, storing, handling, and counting of all raw materials. He is probably in the ________ function.

Which of the following best describes business process re-engineering?

The starting point for total quality management is

A software development company is designing an evaluation plan for its software programmers. The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average, or worse. Previously, the company paid software programmers a flat salary and based evaluations on supervisors' opinions. Now, however, the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce. Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors. Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce. A decision to use Measurement Strategy Beta would assume which of the following?

Louis is a production manager. How can he determine if production machinery is capable of meeting the upper and lower specification limits?

What is a quality improvement team?

Which of the following statements about productivity is correct?

In a custom cake bakery, blending of ingredients is done in the mixing area, baking occurs in the oven area, and decorations are applied in the finishing area. This is an example of which layout?

Although companies are often classified as either goods producers or service providers, the boundary is often blurred.

Soft manufacturing relies less on computers than lean manufacturing does.

A ________ diagrams steps to be performed and specifies the time required to complete each step.

"Fishbone diagrams" are designed to

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all of the following except

In planning for quality, managers must set goals for both performance quality and quality reliability.

What are the four major tools in production process control?

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called

What is a Gantt chart?

What is productivity?

What is the difference between a Gantt chart and a PERT chart?

The evaluation method that allows managers to analyze variations in a company's production activities to determine when adjustments are needed is called