Question 1

According to the two-factor theory, how should managers enhance motivation?

Accepted Answer

According to this theory, managers should follow a two-step approach to enhance motivation. First, managers must ensure that hygiene factors are acceptable because this will reduce dissatisfaction. Then they must offer motivational factors because these will improve the job satisfaction and motivation levels of their subordinates.

Question 2

Organizations need both leadership and management if they are to be effective.

Accepted Answer

A) True 
 B)False  True

Question 3

Suman wants to use reinforcement to improve the performance of her employees. She has already identified the specific behaviours that she wants her employees to exhibit. Her next step in the reinforcement process is to keep specific records of employee behaviour.

Accepted Answer

A) True 
 B)False  False

Question 4

Briefly describe job redesign and identify the three major ways of implementing it.

Accepted Answer

Job redesign refers to the methods that

Question 5

The situational (contingency) approach to managing states that a manager should always have a backup plan (a contingent plan) just in case the first plan doesn't work.

Accepted Answer

A) True 
 B)False

Question 6

Jack is a manager at StyleCo. Jack's boss started a program that encourages employee empowerment. Jack presented the idea to his staff, but the employees seemed reluctant to take part. Jack tells his boss that subordinates are not interested in empowerment. What assumption is Jack making?

Accepted Answer

Jack is attributing the employees' reluc

Question 7

What is the difference between job enrichment and job redesign?

Accepted Answer

Job redesign is the more general term an

Question 8

Christine is a programmer for a software company. In terms of a psychological contract, her ________ include her education, skills, effort, time, and energy, while her ________ include a good place to work, nice benefits, and a large salary.

Accepted Answer

A)  promises; commitments 
B)  commitments; satisfaction 
C)  contributions; inducements 
D)  inducements; contributions 
E)  satisfaction; commitments 
A)  promises; commitments 
B)  commitments; satisfaction 
C)  contributions; inducements 
D)  inducements; contributions 
E)  satisfaction; commitments

Question 9

All managers are leaders but not all leaders are managers.

Accepted Answer

A) True 
 B)False

Question 10

Identify the advantages (and disadvantages) that telecommuting provides for both the company and its employees.

Accepted Answer

The advantages and d

Question 11

What is flextime?

Accepted Answer

Flextime is designed to increa

Question 12

Marshall thinks that the best way to stop undesirable behaviour on the part of his subordinates is to simply ignore it. Marshall is using ________ as a strategy.

Accepted Answer

A)  punishment 
B)  omission 
C)  positive reinforcement 
D)  negative reinforcement 
E)  none of these 
A)  punishment 
B)  omission 
C)  positive reinforcement 
D)  negative reinforcement 
E)  none of these

Question 13

Usha thinks that the best way to stop undesirable behaviour is to apply negative consequences to employees who exhibit it. Usha is using

Accepted Answer

A)  punishment. 
B)  omission. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  none of these. 
A)  punishment. 
B)  omission. 
C)  positive reinforcement. 
D)  negative reinforcement. 
E)  none of these.

Question 14

Which of the following statements best describes the democratic leadership style?

Accepted Answer

A)  Involve your employees in every decision. 
B)  Pay employees well and they will work hard. 
C)  Be direct and tell people what you expect. 
D)  The best solution will depend upon the situation. 
E)  Allow employees the freedom to be creative. 
A)  Involve your employees in every decision. 
B)  Pay employees well and they will work hard. 
C)  Be direct and tell people what you expect. 
D)  The best solution will depend upon the situation. 
E)  Allow employees the freedom to be creative.

Question 15

Marilyn Peck, the manager of human resources makes the following statement: "Our new incentive system is the best way to encourage high performance out of each employee. It specifies the things that employees should do and the results that will lead to rewards." David Witt, a production manager, responds by saying: "You ignore a key issue: no matter what else is going on, employees will not be motivated if they do not feel that they are being treated fairly. Workers who feel that they are paid less than others for the same work will not feel that they are being treated fairly unless the organization provides some kind of persuasive justification. For example, Robin cannot possibly be motivated given that she is paid much less than Jonaki."
If all of Witt's statements are true, which of the following must also be true?

Accepted Answer

A)  If Robin were paid more than Jonaki, she would be motivated. 
B)  All employees who are motivated and feel that they are paid less than employees who do the same work have received a persuasive justification. 
C)  If Robin felt that she is being treated fairly, then she would be motivated. 
D)  Workers who are provided with a persuasive justification for differences in pay will be motivated. 
E)  Any employees who are not motivated and feel that they have been treated unfairly must not have received a persuasive justification. 
A)  If Robin were paid more than Jonaki, she would be motivated. 
B)  All employees who are motivated and feel that they are paid less than employees who do the same work have received a persuasive justification. 
C)  If Robin felt that she is being treated fairly, then she would be motivated. 
D)  Workers who are provided with a persuasive justification for differences in pay will be motivated. 
E)  Any employees who are not motivated and feel that they have been treated unfairly must not have received a persuasive justification.

Question 16

Patricia and Gita were discussing the meaning of the term "psychological contract." Patricia would be correct if her meaning encompassed

Accepted Answer

A)  the level of anxiety each employee displays when working. 
B)  the contract signed when taking a stress leave. 
C)  the set of expectations held by an employee concerning what he or she will contribute to an organization and what the organization will provide for the employee in return. 
D)  the satisfaction of each employee with regard to their paycheque. 
E)  the emotional role each employee plays in relation to other employees. 
A)  the level of anxiety each employee displays when working. 
B)  the contract signed when taking a stress leave. 
C)  the set of expectations held by an employee concerning what he or she will contribute to an organization and what the organization will provide for the employee in return. 
D)  the satisfaction of each employee with regard to their paycheque. 
E)  the emotional role each employee plays in relation to other employees.

Question 17

Regarding Herzberg's two-factor theory, it is correct to say that

Accepted Answer

A)  only the presence of money can increase employee job satisfaction. 
B)  Herzberg's hygiene factors are roughly equivalent to Maslow's lower level needs. 
C)  if good hygiene factors are present, an employee will be satisfied. 
D)  if motivation factors are present, an employee will not be dissatisfied. 
E)  the two factors are Theory X and Theory Y. 
A)  only the presence of money can increase employee job satisfaction. 
B)  Herzberg's hygiene factors are roughly equivalent to Maslow's lower level needs. 
C)  if good hygiene factors are present, an employee will be satisfied. 
D)  if motivation factors are present, an employee will not be dissatisfied. 
E)  the two factors are Theory X and Theory Y.

Question 18

Why has virtual leadership become an important issue for organizations?

Accepted Answer

Many organizations are no longer complet

Question 19

Job redesign programs

Accepted Answer

A)  motivate individuals with a high need for growth or achievement. 
B)  provide for rewards through reinforcement of desirable work behaviour. 
C)  permit two workers to share a single full-time job. 
D)  increase participative management within the organization. 
E)  facilitate the introduction of flextime into the organization. 
A)  motivate individuals with a high need for growth or achievement. 
B)  provide for rewards through reinforcement of desirable work behaviour. 
C)  permit two workers to share a single full-time job. 
D)  increase participative management within the organization. 
E)  facilitate the introduction of flextime into the organization.

Question 20

Joe was hired out of college for a starting salary of $55 000 a year. Two months after he started, he found out that Nancy was hired at the same time for $65 000. At first he was angry but then he found out that she had five years of previous experience and that she knew two more computer languages than he did. Then he wasn't angry anymore. This illustrates the ________ motivation theory.

Accepted Answer

A)  two-factor 
B)  expectancy 
C)  hierarchy of needs 
D)  human relations 
E)  equity 
A)  two-factor 
B)  expectancy 
C)  hierarchy of needs 
D)  human relations 
E)  equity

According to the two-factor theory, how should managers enhance motivation?

Organizations need both leadership and management if they are to be effective.

Suman wants to use reinforcement to improve the performance of her employees. She has already identified the specific behaviours that she wants her employees to exhibit. Her next step in the reinforcement process is to keep specific records of employee behaviour.

Briefly describe job redesign and identify the three major ways of implementing it.

The situational (contingency) approach to managing states that a manager should always have a backup plan (a contingent plan) just in case the first plan doesn't work.

Jack is a manager at StyleCo. Jack's boss started a program that encourages employee empowerment. Jack presented the idea to his staff, but the employees seemed reluctant to take part. Jack tells his boss that subordinates are not interested in empowerment. What assumption is Jack making?

What is the difference between job enrichment and job redesign?

Christine is a programmer for a software company. In terms of a psychological contract, her include her education, skills, effort, time, and energy, while her include a good place to work, nice benefits, and a large salary.

All managers are leaders but not all leaders are managers.

Identify the advantages (and disadvantages) that telecommuting provides for both the company and its employees.

What is flextime?

Marshall thinks that the best way to stop undesirable behaviour on the part of his subordinates is to simply ignore it. Marshall is using ________ as a strategy.

Usha thinks that the best way to stop undesirable behaviour is to apply negative consequences to employees who exhibit it. Usha is using

Which of the following statements best describes the democratic leadership style?

Patricia and Gita were discussing the meaning of the term "psychological contract." Patricia would be correct if her meaning encompassed

Regarding Herzberg's two-factor theory, it is correct to say that

Why has virtual leadership become an important issue for organizations?

Job redesign programs

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 9: Motivating, Satisfying, and Leading Employees

According to the two-factor theory, how should managers enhance motivation?

Organizations need both leadership and management if they are to be effective.

Suman wants to use reinforcement to improve the performance of her employees. She has already identified the specific behaviours that she wants her employees to exhibit. Her next step in the reinforcement process is to keep specific records of employee behaviour.

Briefly describe job redesign and identify the three major ways of implementing it.

The situational (contingency) approach to managing states that a manager should always have a backup plan (a contingent plan) just in case the first plan doesn't work.

Jack is a manager at StyleCo. Jack's boss started a program that encourages employee empowerment. Jack presented the idea to his staff, but the employees seemed reluctant to take part. Jack tells his boss that subordinates are not interested in empowerment. What assumption is Jack making?

What is the difference between job enrichment and job redesign?

Christine is a programmer for a software company. In terms of a psychological contract, her ________ include her education, skills, effort, time, and energy, while her ________ include a good place to work, nice benefits, and a large salary.

All managers are leaders but not all leaders are managers.

Identify the advantages (and disadvantages) that telecommuting provides for both the company and its employees.

What is flextime?

Marshall thinks that the best way to stop undesirable behaviour on the part of his subordinates is to simply ignore it. Marshall is using ________ as a strategy.

Usha thinks that the best way to stop undesirable behaviour is to apply negative consequences to employees who exhibit it. Usha is using

Which of the following statements best describes the democratic leadership style?

Patricia and Gita were discussing the meaning of the term "psychological contract." Patricia would be correct if her meaning encompassed

Regarding Herzberg's two-factor theory, it is correct to say that

Why has virtual leadership become an important issue for organizations?

Job redesign programs

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Operations Management, Productivity, and Quality

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Christine is a programmer for a software company. In terms of a psychological contract, her include her education, skills, effort, time, and energy, while her include a good place to work, nice benefits, and a large salary.