Question 1

Quality ranking is totally dependent on the industry standards.

Accepted Answer

A) True 
 B)False

Question 2

A group of young entrepreneurs seek your help in analyzing the feasibility of a business plan that they have. They want to identify the level of production at which the total revenue of the organization equals its total costs. Which control tool would you use to help them?

Accepted Answer

Break-even analysis is the process of ge

Question 3

Which of the following companies originally pioneered the use of cubes in offices but now today is experimenting with alternative office layout arrangements for their employees with focus on boosting morale and productivity?

Accepted Answer

A)  General Electric 
B)  Cisco 
C)  Google 
D)  American Express 
E)  Intel 
A)  General Electric 
B)  Cisco 
C)  Google 
D)  American Express 
E)  Intel

Question 4

Operational tools are often used as part of a firm's human resource strategy. Which of the following is an operational plan that outlines who will perform a specific job and how and where the job will be conducted?

Accepted Answer

A)  Work methods analysis 
B)  Work measurement methods 
C)  Motion-study techniques 
D)  Job design 
E)  Operations control 
A)  Work methods analysis 
B)  Work measurement methods 
C)  Motion-study techniques 
D)  Job design 
E)  Operations control

Question 5

________ is a technique for reducing inventories to a minimum by arranging for production components to be delivered to the production facility only when it is about to be used.

Accepted Answer

A)  Flexible manufacturing 
B)  Just-in-time control 
C)  Mass customization 
D)  Six Sigma production 
E)  Total preventive maintenance 
A)  Flexible manufacturing 
B)  Just-in-time control 
C)  Mass customization 
D)  Six Sigma production 
E)  Total preventive maintenance

Question 6

Return on investment is an example of a(n) ________ ratio.

Accepted Answer

A)  operations 
B)  profitability 
C)  liquidity 
D)  leverage 
E)  activity 
A)  operations 
B)  profitability 
C)  liquidity 
D)  leverage 
E)  activity

Question 7

Compare and contrast quality assurance and statistical quality control. Which one do you think is preferable to organizations? Explain your answer.

Accepted Answer

Quality assurance is an operations proce

Question 8

________ is an operations control activity that determines the flow of materials from vendors through an operations system to customers.

Accepted Answer

A)  Just-in-time philosophy 
B)  Zero-based control 
C)  Work scheduling 
D)  Production planning 
E)  Materials control 
A)  Just-in-time philosophy 
B)  Zero-based control 
C)  Work scheduling 
D)  Production planning 
E)  Materials control

Question 9

In reality, who is it that determines the ranking of quality for a firm's products and services?

Accepted Answer

A)  Competitors 
B)  Suppliers 
C)  Customers 
D)  Managers 
E)  Employees 
A)  Competitors 
B)  Suppliers 
C)  Customers 
D)  Managers 
E)  Employees

Question 10

________ helps managers understand the relationships between fixed costs, variable costs, total costs, and profit and loss within an organization.

Accepted Answer

A)  Algebraic analysis 
B)  Graphic analysis 
C)  Control analysis 
D)  Break-even analysis 
E)  Information analysis 
A)  Algebraic analysis 
B)  Graphic analysis 
C)  Control analysis 
D)  Break-even analysis 
E)  Information analysis

Question 11

Productivity is the relationship between the total amounts of goods or services being produced and the organizational resources needed to produce them.

Accepted Answer

A) True 
 B)False

Question 12

________ is the degree to which managers attain organizational objectives; while ________ is the degree to which organizational resources contribute to productivity.

Accepted Answer

A)  Efficiency; effectiveness 
B)  Efficiency; innovation 
C)  Effectiveness; innovation 
D)  Effectiveness; collaboration 
E)  Effectiveness; efficiency 
A)  Efficiency; effectiveness 
B)  Efficiency; innovation 
C)  Effectiveness; innovation 
D)  Effectiveness; collaboration 
E)  Effectiveness; efficiency

Question 13

________ is the process used to determine how many products should be inspected to calculate a probability that the total number of products will meet organizational quality standards.

Accepted Answer

A)  Statistical quality control 
B)  Quality assurance 
C)  Six sigma 
D)  Quality circle 
E)  Kaizen procedure 
A)  Statistical quality control 
B)  Quality assurance 
C)  Six sigma 
D)  Quality circle 
E)  Kaizen procedure

Question 14

According to Deming's flow diagram for improving product quality, which of the following is the next step after the receipt and test of materials?

Accepted Answer

A)  testing of processes, machines, methods, costs 
B)  production and assembly of raw materials 
C)  assembly and inspection of raw materials 
D)  distribution of materials across the organization 
E)  conducting consumer research on product quality 
A)  testing of processes, machines, methods, costs 
B)  production and assembly of raw materials 
C)  assembly and inspection of raw materials 
D)  distribution of materials across the organization 
E)  conducting consumer research on product quality

Question 15

Which of the following statements is true of the control tools used in organizations?

Accepted Answer

A)  It helps to pinpoint organizational strengths and weaknesses. 
B)  It is generally used during the product design stage. 
C)  Control tools are not used for day-to-day operations. 
D)  Employee control is not possible with the use of these tools. 
E)  These tools are used by workers more than managers. 
A)  It helps to pinpoint organizational strengths and weaknesses. 
B)  It is generally used during the product design stage. 
C)  Control tools are not used for day-to-day operations. 
D)  Employee control is not possible with the use of these tools. 
E)  These tools are used by workers more than managers.

Question 16

________ refers to the relationship between the total amount of goods or services being produced and the organizational resources needed to produce them.

Accepted Answer

A)  Productivity 
B)  Zero-base measure 
C)  Control factor 
D)  Quality assurance 
E)  Break-even ratio 
A)  Productivity 
B)  Zero-base measure 
C)  Control factor 
D)  Quality assurance 
E)  Break-even ratio

Question 17

Which among the following is a goal of value analysis?

Accepted Answer

A)  to reduce costs by using cheaper components and materials in such a way as to not affect the product quality 
B)  to reduce production costs by reducing production quantity 
C)  to reduce production costs by automation of the processes involved 
D)  to reduce production costs by avoiding the algebraic break-even analysis and using the graphic break-even analysis 
E)  to reduce production costs by reducing the fixed costs and the sunk costs 
A)  to reduce costs by using cheaper components and materials in such a way as to not affect the product quality 
B)  to reduce production costs by reducing production quantity 
C)  to reduce production costs by automation of the processes involved 
D)  to reduce production costs by avoiding the algebraic break-even analysis and using the graphic break-even analysis 
E)  to reduce production costs by reducing the fixed costs and the sunk costs

Question 18

________ are operational tools used to establish labor standards and are useful for planning, control, productivity improvements, costing and pricing, bidding, compensation, motivation, and financial incentives.

Accepted Answer

A)  Work measurement methods 
B)  Manpower plans 
C)  Motion-study techniques 
D)  Work method analyses 
E)  Job design strategies 
A)  Work measurement methods 
B)  Manpower plans 
C)  Motion-study techniques 
D)  Work method analyses 
E)  Job design strategies

Question 19

Quality assurance is a continuum of activities that starts when quality standards are set and ends when quality goods and services are delivered to the customer.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following process strategies is characteristic of the auto and appliance industries?

Accepted Answer

A)  repetitive process 
B)  continuous process 
C)  flexible process 
D)  job-shop process 
E)  low-volume process 
A)  repetitive process 
B)  continuous process 
C)  flexible process 
D)  job-shop process 
E)  low-volume process

Exam 18: Production and Control

Quality ranking is totally dependent on the industry standards.

A group of young entrepreneurs seek your help in analyzing the feasibility of a business plan that they have. They want to identify the level of production at which the total revenue of the organization equals its total costs. Which control tool would you use to help them?

Which of the following companies originally pioneered the use of cubes in offices but now today is experimenting with alternative office layout arrangements for their employees with focus on boosting morale and productivity?

Operational tools are often used as part of a firm's human resource strategy. Which of the following is an operational plan that outlines who will perform a specific job and how and where the job will be conducted?

________ is a technique for reducing inventories to a minimum by arranging for production components to be delivered to the production facility only when it is about to be used.

Return on investment is an example of a(n) ________ ratio.

Compare and contrast quality assurance and statistical quality control. Which one do you think is preferable to organizations? Explain your answer.

________ is an operations control activity that determines the flow of materials from vendors through an operations system to customers.

In reality, who is it that determines the ranking of quality for a firm's products and services?

________ helps managers understand the relationships between fixed costs, variable costs, total costs, and profit and loss within an organization.

Productivity is the relationship between the total amounts of goods or services being produced and the organizational resources needed to produce them.

________ is the degree to which managers attain organizational objectives; while ________ is the degree to which organizational resources contribute to productivity.

________ is the process used to determine how many products should be inspected to calculate a probability that the total number of products will meet organizational quality standards.

According to Deming's flow diagram for improving product quality, which of the following is the next step after the receipt and test of materials?

Which of the following statements is true of the control tools used in organizations?

________ refers to the relationship between the total amount of goods or services being produced and the organizational resources needed to produce them.

Which among the following is a goal of value analysis?

________ are operational tools used to establish labor standards and are useful for planning, control, productivity improvements, costing and pricing, bidding, compensation, motivation, and financial incentives.

Quality assurance is a continuum of activities that starts when quality standards are set and ends when quality goods and services are delivered to the customer.

Which of the following process strategies is characteristic of the auto and appliance industries?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

is the degree to which managers attain organizational objectives; while is the degree to which organizational resources contribute to productivity.