Question 1

Which of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

Accepted Answer

A)  Use product inspections to improve the manufacturing process and reduce costs. 
B)  Eliminate production processes based simply on producing a quota. 
C)  Begin each management meeting with a factual and financial review of quality. 
D)  Create production processes based upon learning how to improve the processes. 
E)  Abolish organizational bias toward handling quality issues immediately. 
A)  Use product inspections to improve the manufacturing process and reduce costs. 
B)  Eliminate production processes based simply on producing a quota. 
C)  Begin each management meeting with a factual and financial review of quality. 
D)  Create production processes based upon learning how to improve the processes. 
E)  Abolish organizational bias toward handling quality issues immediately. C

Question 2

What is total quality management? Give a brief history of the evolution of total quality management and the principles behind the concept.

Accepted Answer

Total quality management (TQM) is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality. In other words, all organization members emphasize the appropriate performance of activities throughout the company to maintain the quality of products offered by the company. Under the TQM concept, organization members work both individually and collectively to maintain the quality of products offered to the marketplace.
Although the TQM movement actually began in the United States, its establishment, development, and growth throughout the world are largely credited to the Japanese. The Japanese believe that a TQM program should be company-wide and must include the cooperation of all people within a company. Top managers, middle managers, supervisors, and workers throughout the company must strive together to ensure that all phases of company operations appropriately affect product quality. The company operations referred to include areas such as market research, research and development, product planning, design, production, purchasing, vendor management, manufacturing, inspection, sales, after-sales customer care, financial control, personnel administration, and company training and education.

Question 3

________ is a component of creativity that refers to everything an individual knows and can do in the broad domain of his or her work.

Accepted Answer

A)  Creative thinking 
B)  Reasoning 
C)  Expertise 
D)  Perception 
E)  Motivation 
A)  Creative thinking 
B)  Reasoning 
C)  Expertise 
D)  Perception 
E)  Motivation C

Question 4

________ is defined as how closely and reliably a product satisfies its specifications.

Accepted Answer

A)  Value 
B)  Design 
C)  Novelty 
D)  Quality 
E)  Aesthetics 
A)  Value 
B)  Design 
C)  Novelty 
D)  Quality 
E)  Aesthetics

Question 5

According to Deming, the way to achieve product quality is by ________.

Accepted Answer

A)  depending on inspections in order to improve quality of the product 
B)  making use of management by objectives in all departments of an organization 
C)  having clear barriers between the various branches of an organization 
D)  using more than two suppliers and process methods for a single product 
E)  continuously improving the design and manufacturing process of a product 
A)  depending on inspections in order to improve quality of the product 
B)  making use of management by objectives in all departments of an organization 
C)  having clear barriers between the various branches of an organization 
D)  using more than two suppliers and process methods for a single product 
E)  continuously improving the design and manufacturing process of a product

Question 6

What are the steps involved in the incremental improvement process?

Accepted Answer

Step 1: An area of improvement is chosen

Question 7

What is the "innovation process"? Briefly describe the different steps involved in the innovation process.

Accepted Answer

Innovation process is defined as the ste

Question 8

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

Accepted Answer

A) True 
 B)False

Question 9

The most prestigious award instituted to recognize those organizations that produce exceptionally high-quality products and services is the ________.

Accepted Answer

A)  Malcolm Baldrige National Quality Award 
B)  Larry Goill Awards for Quality Management Ideas 
C)  Deming Award 
D)  Shingo Prize 
E)  European Foundation for Quality Management Excellence Award 
A)  Malcolm Baldrige National Quality Award 
B)  Larry Goill Awards for Quality Management Ideas 
C)  Deming Award 
D)  Shingo Prize 
E)  European Foundation for Quality Management Excellence Award

Question 10

Successful TQM efforts typically result in ________.

Accepted Answer

A)  diverse work groups 
B)  retention of creative employees 
C)  enriched innovation 
D)  improved technology ideas 
E)  lower product liability costs 
A)  diverse work groups 
B)  retention of creative employees 
C)  enriched innovation 
D)  improved technology ideas 
E)  lower product liability costs

Question 11

Wayne Thomas has recently taken over as head of quality assurance at Talladega Motors with the aim to overhaul the quality improvement procedures in place. After extensive studies conducted on the operations of the organization, Wayne decides that the company will have to proceed with a reengineering approach for quality improvement. Which of the following actions is Wayne most likely to initiate in keeping with the decision to reengineer the quality management system?

Accepted Answer

A)  reorganizing work around different tasks, such as procurement, assembly, and testing 
B)  outsourcing the purchasing and accounting functions of the production department in order to streamline the production process 
C)  providing each of the company's five manufacturing plants with an autonomous purchasing department to improve responsiveness to local manufacturing needs 
D)  building control into the process by vesting greater decision-making authority with divisional supervisors at the manufacturing plants 
E)  segregating the production processes for engines, chassis, and other spares, and assembling the final product only at the final stage 
A)  reorganizing work around different tasks, such as procurement, assembly, and testing 
B)  outsourcing the purchasing and accounting functions of the production department in order to streamline the production process 
C)  providing each of the company's five manufacturing plants with an autonomous purchasing department to improve responsiveness to local manufacturing needs 
D)  building control into the process by vesting greater decision-making authority with divisional supervisors at the manufacturing plants 
E)  segregating the production processes for engines, chassis, and other spares, and assembling the final product only at the final stage

Question 12

According to the time-pressure/creativity matrix, employees who receive little encouragement from senior management to be creative and engage in less collaborative work overall are likely to feel as if they are on ________.

Accepted Answer

A)  autopilot 
B)  a treadmill 
C)  a tight leash 
D)  an expedition 
E)  a mission 
A)  autopilot 
B)  a treadmill 
C)  a tight leash 
D)  an expedition 
E)  a mission

Question 13

Which of the following statements best corresponds to the monitoring step of the innovation process?

Accepted Answer

A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns. 
A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns.

Question 14

Scott is looking for ways to increase the creativity of the workers in the Development Department he manages. Which of the following managerial actions could Scott take to help stimulate creativity in the employees he fears are in jobs that are too simple and routine?

Accepted Answer

A)  challenge workers 
B)  establish worker autonomy 
C)  afford time for accomplishing work 
D)  establish diverse work groups 
E)  personally encourage workers 
A)  challenge workers 
B)  establish worker autonomy 
C)  afford time for accomplishing work 
D)  establish diverse work groups 
E)  personally encourage workers

Question 15

Which of the following is one of the principles of reengineering, as outlined by Michael Hammer?

Accepted Answer

A)  Work should be organized around tasks, rather than outcomes. 
B)  Information-processing work should be carried out separately from the real work that produces the information. 
C)  Geographically dispersed resources must be treated as though they are decentralized and autonomous. 
D)  Parallel activities should be linked instead of integrating their results. 
E)  Control should be built into processes by keeping the decision point apart from where the work is performed. 
A)  Work should be organized around tasks, rather than outcomes. 
B)  Information-processing work should be carried out separately from the real work that produces the information. 
C)  Geographically dispersed resources must be treated as though they are decentralized and autonomous. 
D)  Parallel activities should be linked instead of integrating their results. 
E)  Control should be built into processes by keeping the decision point apart from where the work is performed.

Question 16

Which of the following statements best corresponds to the developing step of the innovation process?

Accepted Answer

A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns. 
A)  Google decides to create Buzz in response to competition from Facebook and other social networking sites. 
B)  Google's team creates APIs for third-party applications. 
C)  Google releases the beta version of Buzz for usability testing. 
D)  Google rolls out final code complete version of Buzz for users, rid of bugs and defects. 
E)  Google continues to add newer features and widgets to the Buzz platform and addresses user concerns.

Question 17

If organization members have jobs that stretch their abilities too little, they can easily become bored on the job and distracted from being creative.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following characteristics is attributed to employees who, according to the time-pressure/creativity matrix, feel as if they are on an expedition?

Accepted Answer

A)  showing creative thinking that is more oriented toward generating or exploring ideas than identifying problems 
B)  tending to have more meetings and discussions with groups rather than with individuals 
C)  receiving little encouragement from senior management to be creative 
D)  experiencing highly fragmented workdays, with many different activities 
E)  feeling more pressed for time than when they are "on a mission" even though they work the same number of hours 
A)  showing creative thinking that is more oriented toward generating or exploring ideas than identifying problems 
B)  tending to have more meetings and discussions with groups rather than with individuals 
C)  receiving little encouragement from senior management to be creative 
D)  experiencing highly fragmented workdays, with many different activities 
E)  feeling more pressed for time than when they are "on a mission" even though they work the same number of hours

Question 19

An individual can be driven to be creative either intrinsically through organizational rewards and punishments, or extrinsically through personal interest and passion related to a situation.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an example of a topic that technology ideas encompass in the invention stage of the innovation process?

Accepted Answer

A)  promoting products in the market 
B)  redesigning organizational structure 
C)  employing barcoding to better manage inventory 
D)  redesigning workstations to make employees more productive 
E)  improving human resource management 
A)  promoting products in the market 
B)  redesigning organizational structure 
C)  employing barcoding to better manage inventory 
D)  redesigning workstations to make employees more productive 
E)  improving human resource management

Which of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

What is total quality management? Give a brief history of the evolution of total quality management and the principles behind the concept.

________ is a component of creativity that refers to everything an individual knows and can do in the broad domain of his or her work.

________ is defined as how closely and reliably a product satisfies its specifications.

According to Deming, the way to achieve product quality is by ________.

What are the steps involved in the incremental improvement process?

What is the "innovation process"? Briefly describe the different steps involved in the innovation process.

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

The most prestigious award instituted to recognize those organizations that produce exceptionally high-quality products and services is the ________.

Successful TQM efforts typically result in ________.

According to the time-pressure/creativity matrix, employees who receive little encouragement from senior management to be creative and engage in less collaborative work overall are likely to feel as if they are on ________.

Which of the following statements best corresponds to the monitoring step of the innovation process?

Scott is looking for ways to increase the creativity of the workers in the Development Department he manages. Which of the following managerial actions could Scott take to help stimulate creativity in the employees he fears are in jobs that are too simple and routine?

Which of the following is one of the principles of reengineering, as outlined by Michael Hammer?

Which of the following statements best corresponds to the developing step of the innovation process?

If organization members have jobs that stretch their abilities too little, they can easily become bored on the job and distracted from being creative.

Which of the following characteristics is attributed to employees who, according to the time-pressure/creativity matrix, feel as if they are on an expedition?

An individual can be driven to be creative either intrinsically through organizational rewards and punishments, or extrinsically through personal interest and passion related to a situation.

Which of the following is an example of a topic that technology ideas encompass in the invention stage of the innovation process?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Filters

Exam 21: Encouraging Creativity and Innovation

Which of the following is a creative idea for enhancing organizational success based on Crosby's thoughts on total quality management?

What is total quality management? Give a brief history of the evolution of total quality management and the principles behind the concept.

________ is a component of creativity that refers to everything an individual knows and can do in the broad domain of his or her work.

________ is defined as how closely and reliably a product satisfies its specifications.

According to Deming, the way to achieve product quality is by ________.

What are the steps involved in the incremental improvement process?

What is the "innovation process"? Briefly describe the different steps involved in the innovation process.

Managers should surround non-creative employees with creative employees so that creativity can rub off on the non-creative employees.

The most prestigious award instituted to recognize those organizations that produce exceptionally high-quality products and services is the ________.

Successful TQM efforts typically result in ________.

According to the time-pressure/creativity matrix, employees who receive little encouragement from senior management to be creative and engage in less collaborative work overall are likely to feel as if they are on ________.

Which of the following statements best corresponds to the monitoring step of the innovation process?

Scott is looking for ways to increase the creativity of the workers in the Development Department he manages. Which of the following managerial actions could Scott take to help stimulate creativity in the employees he fears are in jobs that are too simple and routine?

Which of the following is one of the principles of reengineering, as outlined by Michael Hammer?

Which of the following statements best corresponds to the developing step of the innovation process?

If organization members have jobs that stretch their abilities too little, they can easily become bored on the job and distracted from being creative.

Which of the following characteristics is attributed to employees who, according to the time-pressure/creativity matrix, feel as if they are on an expedition?

An individual can be driven to be creative either intrinsically through organizational rewards and punishments, or extrinsically through personal interest and passion related to a situation.

Which of the following is an example of a topic that technology ideas encompass in the invention stage of the innovation process?

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Filters