Question 1

The approach to cultural diversity that most closely parallels affirmative action policies is the ________ approach.

Accepted Answer

A)  multicultural 
B)  golden rule 
C)  assimilation 
D)  righting-the-wrongs 
E)  culture-specific 
A)  multicultural 
B)  golden rule 
C)  assimilation 
D)  righting-the-wrongs 
E)  culture-specific D

Question 2

In the area of diversity, influencing organization members means that the managers must ________.

Accepted Answer

A)  establish task forces or committees to explore issues and provide ideas 
B)  carefully choose the work assignments to support the career development of all the employees 
C)  encourage and support employees to participate constructively in a diverse work environment 
D)  set diversity goals for hiring of employees within a department 
E)  select the diversity training programs for the organization 
A)  establish task forces or committees to explore issues and provide ideas 
B)  carefully choose the work assignments to support the career development of all the employees 
C)  encourage and support employees to participate constructively in a diverse work environment 
D)  set diversity goals for hiring of employees within a department 
E)  select the diversity training programs for the organization C

Question 3

Which of the following statements is true about prejudice?

Accepted Answer

A)  It is a preconceived belief that one's own group is superior to that of others. 
B)  It is a preconceived judgment, opinion, or assumption about an issue, behavior, or group of people. 
C)  It is the stress of coping with membership in two cultures simultaneously. 
D)  It is a statistical representation of the characteristics of a given population. 
E)  It refers to a situation where people have too many expectations to comfortably fulfill. 
A)  It is a preconceived belief that one's own group is superior to that of others. 
B)  It is a preconceived judgment, opinion, or assumption about an issue, behavior, or group of people. 
C)  It is the stress of coping with membership in two cultures simultaneously. 
D)  It is a statistical representation of the characteristics of a given population. 
E)  It refers to a situation where people have too many expectations to comfortably fulfill. B

Question 4

How can a manager take steps to reduce conflict in multi-generational workplaces?

Accepted Answer

Managers in multi-generational workplace

Question 5

A major league basketball team has more African-American players than white players. It is about to recruit five more players and the management has specifically asked the coach to ensure that three out of the five new players are white. This is causing irritation among the African-American players who want to be part of the team. This is an example of ________.

Accepted Answer

A)  reverse discrimination 
B)  pluralism 
C)  tokenism 
D)  stereotyping 
E)  dualism 
A)  reverse discrimination 
B)  pluralism 
C)  tokenism 
D)  stereotyping 
E)  dualism

Question 6

Staffing an organization with nontraditional employees ________.

Accepted Answer

A)  hampers the organization's ability to withstand change 
B)  demotivates the minority employees in the organization 
C)  increases costs in the organization 
D)  increases customer dissatisfaction 
E)  improves the quality of management 
A)  hampers the organization's ability to withstand change 
B)  demotivates the minority employees in the organization 
C)  increases costs in the organization 
D)  increases customer dissatisfaction 
E)  improves the quality of management

Question 7

The finance department of Lewis & Sons only accounts for 10% of the employees, but wields the decision-making power and controls resources and information. As a result, the finance department of Lewis & Sons is considered to be a ________.

Accepted Answer

A)  determinant group 
B)  majority group 
C)  secondary group 
D)  minority group 
E)  model minority 
A)  determinant group 
B)  majority group 
C)  secondary group 
D)  minority group 
E)  model minority

Question 8

In the ________ stage, managers are unaware of behaviors they engage in that are problematic for members of other groups.

Accepted Answer

A)  unconscious incompetence 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  controlled competence 
A)  unconscious incompetence 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  controlled competence

Question 9

According to Donaldson and Scannell, managers are the most effective with respect to interacting in a diverse workforce in the ________ stage.

Accepted Answer

A)  conscious competition 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  unconscious incompetence 
A)  conscious competition 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  unconscious incompetence

Question 10

"Token" employees are always given very high visibility in an organization.

Accepted Answer

A) True 
 B)False

Question 11

How can diversity be promoted through equal employment and affirmative action?

Accepted Answer

The Equal Employment Opportunity Commiss

Question 12

The belief that one's own group, culture, country, or customers are superior to that of others is known as ________.

Accepted Answer

A)  pluralism 
B)  bicultural stress 
C)  ethnocentrism 
D)  role conflict 
E)  tokenism 
A)  pluralism 
B)  bicultural stress 
C)  ethnocentrism 
D)  role conflict 
E)  tokenism

Question 13

Write a short essay on ethnocentrism and other negative dynamics that can interfere with workforce productivity.

Accepted Answer

Ethnocentrism is the belief that one's o

Question 14

Which of the following is one of Sonnenfeld's findings concerning older workers?

Accepted Answer

A)  They tend to be low performers. 
B)  They are less likely to take risks. 
C)  They are more open to changes. 
D)  They are low-cost workers. 
E)  They are less cautious. 
A)  They tend to be low performers. 
B)  They are less likely to take risks. 
C)  They are more open to changes. 
D)  They are low-cost workers. 
E)  They are less cautious.

Question 15

As the only female copywriters in a team of twenty-three, Shania and Taylor are always a part of client meetings and public company occasions. This is an instance of ________.

Accepted Answer

A)  tokenism 
B)  stereotyping 
C)  prejudicing 
D)  ethnocentrism 
E)  polycentrism 
A)  tokenism 
B)  stereotyping 
C)  prejudicing 
D)  ethnocentrism 
E)  polycentrism

Question 16

A manager who is the most effective with respect to interacting in a diverse workforce has progressed to the ________ stage in managing a diverse workplace.

Accepted Answer

A)  unconscious competence 
B)  consciously competent 
C)  unconscious incompetence 
D)  conscious incompetence 
E)  diversity conscious 
A)  unconscious competence 
B)  consciously competent 
C)  unconscious incompetence 
D)  conscious incompetence 
E)  diversity conscious

Question 17

A positive or negative assessment of members of a group or their perceived attributes is known as ________.

Accepted Answer

A)  a stereotype 
B)  a prejudice 
C)  ethnocentrism 
D)  tokenism 
E)  discrimination 
A)  a stereotype 
B)  a prejudice 
C)  ethnocentrism 
D)  tokenism 
E)  discrimination

Question 18

Discuss three advantages diverse organizations gain from their diversity actions and goals.

Accepted Answer

Managers are becoming more dedicated to

Question 19

A diverse workforce in a company ________.

Accepted Answer

A)  alienates the company's customers 
B)  enhances the company's credibility with customers 
C)  hampers innovation and decision making 
D)  increases operational costs and expenditure 
E)  reduces the market penetration ability of the company 
A)  alienates the company's customers 
B)  enhances the company's credibility with customers 
C)  hampers innovation and decision making 
D)  increases operational costs and expenditure 
E)  reduces the market penetration ability of the company

Question 20

The changing demographics of a population over an extended period can give managers insight into ________.

Accepted Answer

A)  the future diversity management challenges 
B)  the future competition level in the market 
C)  the future price that their product will command 
D)  the future changes in the technological environment 
E)  a future legislation they will have to deal with 
A)  the future diversity management challenges 
B)  the future competition level in the market 
C)  the future price that their product will command 
D)  the future changes in the technological environment 
E)  a future legislation they will have to deal with

The approach to cultural diversity that most closely parallels affirmative action policies is the ________ approach.

In the area of diversity, influencing organization members means that the managers must ________.

Which of the following statements is true about prejudice?

How can a manager take steps to reduce conflict in multi-generational workplaces?

Staffing an organization with nontraditional employees ________.

The finance department of Lewis & Sons only accounts for 10% of the employees, but wields the decision-making power and controls resources and information. As a result, the finance department of Lewis & Sons is considered to be a ________.

In the ________ stage, managers are unaware of behaviors they engage in that are problematic for members of other groups.

According to Donaldson and Scannell, managers are the most effective with respect to interacting in a diverse workforce in the ________ stage.

"Token" employees are always given very high visibility in an organization.

How can diversity be promoted through equal employment and affirmative action?

The belief that one's own group, culture, country, or customers are superior to that of others is known as ________.

Write a short essay on ethnocentrism and other negative dynamics that can interfere with workforce productivity.

Which of the following is one of Sonnenfeld's findings concerning older workers?

As the only female copywriters in a team of twenty-three, Shania and Taylor are always a part of client meetings and public company occasions. This is an instance of ________.

A manager who is the most effective with respect to interacting in a diverse workforce has progressed to the ________ stage in managing a diverse workplace.

A positive or negative assessment of members of a group or their perceived attributes is known as ________.

Discuss three advantages diverse organizations gain from their diversity actions and goals.

A diverse workforce in a company ________.

The changing demographics of a population over an extended period can give managers insight into ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

Exam 3: Management and Diversity

The approach to cultural diversity that most closely parallels affirmative action policies is the ________ approach.

In the area of diversity, influencing organization members means that the managers must ________.

Which of the following statements is true about prejudice?

How can a manager take steps to reduce conflict in multi-generational workplaces?

Staffing an organization with nontraditional employees ________.

The finance department of Lewis & Sons only accounts for 10% of the employees, but wields the decision-making power and controls resources and information. As a result, the finance department of Lewis & Sons is considered to be a ________.

In the ________ stage, managers are unaware of behaviors they engage in that are problematic for members of other groups.

According to Donaldson and Scannell, managers are the most effective with respect to interacting in a diverse workforce in the ________ stage.

"Token" employees are always given very high visibility in an organization.

How can diversity be promoted through equal employment and affirmative action?

The belief that one's own group, culture, country, or customers are superior to that of others is known as ________.

Write a short essay on ethnocentrism and other negative dynamics that can interfere with workforce productivity.

Which of the following is one of Sonnenfeld's findings concerning older workers?

As the only female copywriters in a team of twenty-three, Shania and Taylor are always a part of client meetings and public company occasions. This is an instance of ________.

A manager who is the most effective with respect to interacting in a diverse workforce has progressed to the ________ stage in managing a diverse workplace.

A positive or negative assessment of members of a group or their perceived attributes is known as ________.

Discuss three advantages diverse organizations gain from their diversity actions and goals.

A diverse workforce in a company ________.

The changing demographics of a population over an extended period can give managers insight into ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters