Question 1

Define workgroup processes, enterprise processes, and inter-enterprise processes.

Accepted Answer

A workgroup process is a structured proc

Question 2

________ is a measure of the ratio of process outputs to inputs.

Accepted Answer

A)  Process effectiveness 
B)  Process efficiency 
C)  Process conformance 
D)  Process reliability 
E)  Process consistency 
A)  Process effectiveness 
B)  Process efficiency 
C)  Process conformance 
D)  Process reliability 
E)  Process consistency

Question 3

List the functions of enterprise application integration (EAI).

Accepted Answer

The functions of EAI are as follows:
- I

Question 4

________ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.

Accepted Answer

A)  Operational processes 
B)  Dynamic processes 
C)  Inherent processes 
D)  Structured processes 
E)  Malleable processes 
A)  Operational processes 
B)  Dynamic processes 
C)  Inherent processes 
D)  Structured processes 
E)  Malleable processes

Question 5

________ are formally defined, standardized processes that involve day-to-day operations.

Accepted Answer

A)  Dynamic processes 
B)  Unstructured processes 
C)  Structured processes 
D)  Kinetic processes 
E)  Benchmarked processes 
A)  Dynamic processes 
B)  Unstructured processes 
C)  Structured processes 
D)  Kinetic processes 
E)  Benchmarked processes

Question 6

Which of the following is an example of a dynamic process?

Accepted Answer

A)  Samsung accepts the return of a defective television from its dealer. 
B)  Starbucks places an order for coffee beans from its local supplier. 
C)  Amazon.com hires customer service representatives to help customers with their online orders. 
D)  Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. 
E)  IBM orders more CPUs for a cluster. 
A)  Samsung accepts the return of a defective television from its dealer. 
B)  Starbucks places an order for coffee beans from its local supplier. 
C)  Amazon.com hires customer service representatives to help customers with their online orders. 
D)  Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. 
E)  IBM orders more CPUs for a cluster.

Question 7

A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.

Accepted Answer

A)  a lack of collaborative management 
B)  the occurrence of requirement gaps 
C)  transition problems 
D)  employee resistance 
E)  inability to adapt to new technology 
A)  a lack of collaborative management 
B)  the occurrence of requirement gaps 
C)  transition problems 
D)  employee resistance 
E)  inability to adapt to new technology

Question 8

The primary purpose of an ERP system is ________.

Accepted Answer

A)  customization 
B)  duplication 
C)  integration 
D)  customer acquisition 
E)  process exploitation 
A)  customization 
B)  duplication 
C)  integration 
D)  customer acquisition 
E)  process exploitation

Question 9

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Accepted Answer

A)  giving employees ultimatums and deadlines 
B)  paying employees straight-out for transitioning to the new system 
C)  coercing employees to learn the new system 
D)  conducting contests with cash prizes among employees 
E)  tech shaming employees into accepting the system 
A)  giving employees ultimatums and deadlines 
B)  paying employees straight-out for transitioning to the new system 
C)  coercing employees to learn the new system 
D)  conducting contests with cash prizes among employees 
E)  tech shaming employees into accepting the system

Question 10

The procedures for using workgroup information systems need to be understood only by the IT department of an organization.

Accepted Answer

A) True 
 B)False

Question 11

Explain the nature of the database component of an Enterprise Resource Planning (ERP) solution

Accepted Answer

An ERP solution includes a database desi

Question 12

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

Accepted Answer

A)  departmental information systems 
B)  workgroup information systems 
C)  personal information systems 
D)  enterprise information systems 
E)  virtual information systems 
A)  departmental information systems 
B)  workgroup information systems 
C)  personal information systems 
D)  enterprise information systems 
E)  virtual information systems

Question 13

A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Accepted Answer

A)  stored procedure 
B)  index 
C)  trigger 
D)  transaction 
E)  compressor 
A)  stored procedure 
B)  index 
C)  trigger 
D)  transaction 
E)  compressor

Question 14

Process efficiency is a measure of the ratio of process outputs to inputs.

Accepted Answer

A) True 
 B)False

Question 15

Describe inter-enterprise information systems.

Accepted Answer

Inter-enterprise information systems sup

Question 16

Dynamic processes support operational activities.

Accepted Answer

A) True 
 B)False

Question 17

An Enterprise Resource Planning (ERP) solution does NOT include ________.

Accepted Answer

A)  a database design 
B)  the company's operational data 
C)  initial configuration data 
D)  stored procedures 
E)  primary keys 
A)  a database design 
B)  the company's operational data 
C)  initial configuration data 
D)  stored procedures 
E)  primary keys

Question 18

Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process?

Accepted Answer

A)  limit the number of products customers can buy 
B)  limit the number of customers in the supermarket 
C)  change the process structure 
D)  change process resources 
E)  change the process requirements 
A)  limit the number of products customers can buy 
B)  limit the number of customers in the supermarket 
C)  change the process structure 
D)  change process resources 
E)  change the process requirements

Question 19

Which of the following statements is True about workgroup information systems?

Accepted Answer

A)  They are easy to change. 
B)  They minimize data duplication among departments. 
C)  They can be operated without training. 
D)  They support 10 to 100 users. 
E)  They support 1,000+ users. 
A)  They are easy to change. 
B)  They minimize data duplication among departments. 
C)  They can be operated without training. 
D)  They support 10 to 100 users. 
E)  They support 1,000+ users.

Question 20

Discuss the challenge of requirements gaps when implementing new enterprise systems.

Accepted Answer

Few organizations today create their own

Define workgroup processes, enterprise processes, and inter-enterprise processes.

________ is a measure of the ratio of process outputs to inputs.

List the functions of enterprise application integration (EAI).

________ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.

________ are formally defined, standardized processes that involve day-to-day operations.

Which of the following is an example of a dynamic process?

The primary purpose of an ERP system is ________.

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

The procedures for using workgroup information systems need to be understood only by the IT department of an organization.

Explain the nature of the database component of an Enterprise Resource Planning (ERP) solution

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Process efficiency is a measure of the ratio of process outputs to inputs.

Describe inter-enterprise information systems.

Dynamic processes support operational activities.

An Enterprise Resource Planning (ERP) solution does NOT include ________.

Which of the following statements is True about workgroup information systems?

Discuss the challenge of requirements gaps when implementing new enterprise systems.

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters

Exam 7: Processes, Organizations, and Information Systems

Define workgroup processes, enterprise processes, and inter-enterprise processes.

________ is a measure of the ratio of process outputs to inputs.

List the functions of enterprise application integration (EAI).

________ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.

________ are formally defined, standardized processes that involve day-to-day operations.

Which of the following is an example of a dynamic process?

The primary purpose of an ERP system is ________.

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

The procedures for using workgroup information systems need to be understood only by the IT department of an organization.

Explain the nature of the database component of an Enterprise Resource Planning (ERP) solution

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Process efficiency is a measure of the ratio of process outputs to inputs.

Describe inter-enterprise information systems.

Dynamic processes support operational activities.

An Enterprise Resource Planning (ERP) solution does NOT include ________.

Which of the following statements is True about workgroup information systems?

Discuss the challenge of requirements gaps when implementing new enterprise systems.

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters