Exam 7: Processes, Organizations, and Information Systems

The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.

Product and brand management is a process concerning the sales and marketing department.

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

A stored procedure is a ________.

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

In distributed systems, applications processing is distributed across multiple computing devices.

Information systems improve process quality by ________.

Transitioning to a new enterprise system requires careful planning and substantial training.

The primary purpose of an ERP system is integration.

What is the fundamental problem of information silos? How can this problem be remedied?

Which of the following workgroup processes is related to manufacturing?

Dynamic processes are adaptive processes that change structure rapidly and readily.

The finance department of Global Couriers decides that half of the previous year's profits should be reinvested into the business. The marketing department, however, plans to extend the company's services to five more cities, which would require additional investment. The department heads hold a meeting at the end of the quarter to discuss the company's strategies; the meeting is, however, adjourned when they realize that their opinions clash. Information silo, in this case, has led to ________.

Which of the following is a characteristic of dynamic processes?

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.

In the context of new enterprise systems, how should organizations manage employee resistance to change?

Inter-enterprise processes span an organization and support activities in multiple departments.

Enterprise application integration is a ________.

Define dynamic processes and list their characteristics.