Question 1

Which of the following is a characteristic of an inter-enterprise information system?

Accepted Answer

A)  Its problem solutions affect multiple organizations. 
B)  It is flexible and easily adaptable to organizational changes. 
C)  It increases data duplication among departments. 
D)  It does not require users to have any formal training. 
E)  It supports 10-100 users. 
A)  Its problem solutions affect multiple organizations. 
B)  It is flexible and easily adaptable to organizational changes. 
C)  It increases data duplication among departments. 
D)  It does not require users to have any formal training. 
E)  It supports 10-100 users.

Question 2

Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.

Accepted Answer

A) True 
 B)False

Question 3

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

Accepted Answer

A)  develop committees and steering groups 
B)  reinforce employees' sense of self-efficacy 
C)  establish clear and absolute contractual guidelines 
D)  communicate the need for change to the employees 
E)  provide additional financial incentives 
A)  develop committees and steering groups 
B)  reinforce employees' sense of self-efficacy 
C)  establish clear and absolute contractual guidelines 
D)  communicate the need for change to the employees 
E)  provide additional financial incentives

Question 4

Which of the following is True of implementing new enterprise systems?

Accepted Answer

A)  It poses no risks. 
B)  It is expensive and can be well over the budget. 
C)  It does not require updates. 
D)  It is simple and adaptable. 
E)  It can be done in a short period of time. 
A)  It poses no risks. 
B)  It is expensive and can be well over the budget. 
C)  It does not require updates. 
D)  It is simple and adaptable. 
E)  It can be done in a short period of time.

Question 5

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Accepted Answer

A)  Enterprise resource planning 
B)  Customer relationship management 
C)  Enterprise application integration 
D)  Business process reengineering 
E)  Centralized process planning 
A)  Enterprise resource planning 
B)  Customer relationship management 
C)  Enterprise application integration 
D)  Business process reengineering 
E)  Centralized process planning

Question 6

A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

Accepted Answer

A)  business process reengineering 
B)  customer relationship management 
C)  enterprise resource planning 
D)  customer lifecycle management 
E)  customer pomological network 
A)  business process reengineering 
B)  customer relationship management 
C)  enterprise resource planning 
D)  customer lifecycle management 
E)  customer pomological network

Question 7

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

Accepted Answer

A)  virtualization 
B)  encapsulation 
C)  gap identification 
D)  data duplication 
E)  data tunneling 
A)  virtualization 
B)  encapsulation 
C)  gap identification 
D)  data duplication 
E)  data tunneling

Question 8

Both structured processes and dynamic processes are formally defined processes.

Accepted Answer

A) True 
 B)False

Question 9

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Accepted Answer

A)  Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns. 
B)  Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns. 
C)  Carla should support strategic and less structured managerial decisions to ensure that standardization occurs. 
D)  Carla should support less specific and fluid managerial decisions to ensure that standardization occurs. 
E)  Carla should delete any data over thirty days old to protect customer privacy. 
A)  Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns. 
B)  Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns. 
C)  Carla should support strategic and less structured managerial decisions to ensure that standardization occurs. 
D)  Carla should support less specific and fluid managerial decisions to ensure that standardization occurs. 
E)  Carla should delete any data over thirty days old to protect customer privacy.

Question 10

SmartToy Corporation's current market strategy is to gain a larger share of the high-end toy market by integrating IBM's AI, named Watson, into its teddy bears. The new line of AI enhanced teddy bears is a hit. SmartToy's market share increases fivefold. This is an example of the company's ________.

Accepted Answer

A)  conformity 
B)  effectiveness 
C)  reliability 
D)  efficiency 
E)  competence 
A)  conformity 
B)  effectiveness 
C)  reliability 
D)  efficiency 
E)  competence

Question 11

________ processes span an organization and support activities in multiple departments.

Accepted Answer

A)  Enterprise 
B)  Inter-enterprise 
C)  Strategic 
D)  Reactive 
E)  Clustered 
A)  Enterprise 
B)  Inter-enterprise 
C)  Strategic 
D)  Reactive 
E)  Clustered

Question 12

Information systems can improve process quality by augmenting the actions of a human who is performing that activity.

Accepted Answer

A) True 
 B)False

Question 13

When an organization has inconsistent duplicated data, it is said to have a(n) ________.

Accepted Answer

A)  information silo 
B)  data integrity problem 
C)  error of omission 
D)  data segregation problem 
E)  data disunity problem 
A)  information silo 
B)  data integrity problem 
C)  error of omission 
D)  data segregation problem 
E)  data disunity problem

Question 14

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Accepted Answer

A)  marketing 
B)  customer acquisition 
C)  relationship management 
D)  loss/churn 
E)  customer endorsement 
A)  marketing 
B)  customer acquisition 
C)  relationship management 
D)  loss/churn 
E)  customer endorsement

Question 15

Which of the following ERP products did Infor acquire?

Accepted Answer

A)  Solomon 
B)  PeopleSoft 
C)  GP 
D)  Baan 
E)  Siebel 
A)  Solomon 
B)  PeopleSoft 
C)  GP 
D)  Baan 
E)  Siebel

Question 16

Which of the following conditions exists when data are isolated in separated information systems?

Accepted Answer

A)  information overload 
B)  encapsulation 
C)  information silo 
D)  data segregation 
E)  data branching 
A)  information overload 
B)  encapsulation 
C)  information silo 
D)  data segregation 
E)  data branching

Question 17

An ERP solution includes a database design, initial configuration data, and the company's operational data.

Accepted Answer

A) True 
 B)False

Question 18

The two dimensions of process quality are ________.

Accepted Answer

A)  efficiency and effectiveness 
B)  performance and reliability 
C)  conformance and durability 
D)  perception and serviceability 
E)  ease of use and usability 
A)  efficiency and effectiveness 
B)  performance and reliability 
C)  conformance and durability 
D)  perception and serviceability 
E)  ease of use and usability

Question 19

Microsoft Dynamics and Oracle are the highest ranked ERP vendors in the market.

Accepted Answer

A) True 
 B)False

Question 20

Define ERP. What is the primary purpose of an ERP system?

Accepted Answer

Enterprise resource planning (ERP) is a

Which of the following is a characteristic of an inter-enterprise information system?

Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

Which of the following is True of implementing new enterprise systems?

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

Both structured processes and dynamic processes are formally defined processes.

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

SmartToy Corporation's current market strategy is to gain a larger share of the high-end toy market by integrating IBM's AI, named Watson, into its teddy bears. The new line of AI enhanced teddy bears is a hit. SmartToy's market share increases fivefold. This is an example of the company's ________.

________ processes span an organization and support activities in multiple departments.

Information systems can improve process quality by augmenting the actions of a human who is performing that activity.

When an organization has inconsistent duplicated data, it is said to have a(n) ________.

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Which of the following ERP products did Infor acquire?

Which of the following conditions exists when data are isolated in separated information systems?

An ERP solution includes a database design, initial configuration data, and the company's operational data.

The two dimensions of process quality are ________.

Microsoft Dynamics and Oracle are the highest ranked ERP vendors in the market.

Define ERP. What is the primary purpose of an ERP system?

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters

Exam 7: Processes, Organizations, and Information Systems

Which of the following is a characteristic of an inter-enterprise information system?

Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

Which of the following is True of implementing new enterprise systems?

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

Both structured processes and dynamic processes are formally defined processes.

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

________ processes span an organization and support activities in multiple departments.

Information systems can improve process quality by augmenting the actions of a human who is performing that activity.

When an organization has inconsistent duplicated data, it is said to have a(n) ________.

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Which of the following ERP products did Infor acquire?

Which of the following conditions exists when data are isolated in separated information systems?

An ERP solution includes a database design, initial configuration data, and the company's operational data.

The two dimensions of process quality are ________.

Microsoft Dynamics and Oracle are the highest ranked ERP vendors in the market.

Define ERP. What is the primary purpose of an ERP system?

The Importance of Mis

Collaboration Information Systems

Strategy and Information Systems

Hardware, Software, and Mobile Systems

Database Processing

The Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Filters