Exam 11: Reporting in the Digital-Age Workplace

Theses, research studies, and complex reports are usually written using a(n) ____________________ writing style.

Research reports prepared by consultants for their clients tend to be rather formal.

In which of the following situations should the indirect pattern of organization be used for a business report? 

Heidi is writing a report about ways to reduce the time it takes to process a customer return and is determining why the topic is worth investigating at this time. Heidi is looking at the 

______________ data come from reading what others have experienced or observed and written down and can be collected through books, periodicals, indexes, research databases, and Web resources.

Nearly every research project should begin with a search of primary data.

The more direct quotes you use in a business report, the more professional and credible it will seem.

After defining the purpose of a report, a writer must think carefully about who will read it. Business researchers should consider both primary and ___________ audiences, which might include upper management and people in other departments.

____________________ charts show the chain of command, from the boss down to the line managers and employees.

Which of the following statements would need to be documented in a report? 

Kyle is developing his ____________________ plan, which will include a statement of the problem, a statement of purpose, his research strategy, a tentative outline of his report, and the work schedule.

For longer, more formal reports, use the _______________ format. These reports are usually printed on plain paper instead of letterhead stationery or memo forms. They begin with a title followed by systematically displayed headings and subheadings.

When incorporating a graphic in the body of your report, you should 

____________ data result from firsthand experience and observation and can be collected through surveys, interviews, observation, and experimentation.

The best choice for showing changes in a company's monthly sales for Fiscal Year 2014 is a(n) 

Reports that present data without analysis or recommendations are classified as ____________________ reports.

Sources of primary information include 

In planning his report, Byron breaks the major investigative problem into subproblems. This process is sometimes called 

Katherine wants to illustrate how her company's sales have increased over the past five years. She should use a pie chart to do this.

Forms and templates are useful for presenting repetitive data, such as monthly sales reports, performance appraisals, merchandise inventories, and personnel and financial reports.