Question 1

Social media has increased the sense of openness in conversation and access to information,often referred to as what?

Accepted Answer

A) Transparency 
B) Stealth marketing 
C) Plagiarism 
D) Ethical lapse 
E) Diversity 
A) Transparency 
B) Stealth marketing 
C) Plagiarism 
D) Ethical lapse 
E) Diversity A

Question 2

Strong communication skills provide an opportunity to stand out from the competition.

Accepted Answer

A) True 
 B)False  True

Question 3

Stealth marketing is illegal.

Accepted Answer

A) True 
 B)False  False

Question 4

Diversity can be defined as all the characteristics and experiences that define each of us as individuals.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following best describes the concept of ethics?

Accepted Answer

A) Protecting information entrusted to your care 
B) Security measures in software and hardware 
C) Undistorted data 
D) Accepted principles of conduct that govern behavior 
E) A code of conduct 
A) Protecting information entrusted to your care 
B) Security measures in software and hardware 
C) Undistorted data 
D) Accepted principles of conduct that govern behavior 
E) A code of conduct

Question 6

An audience-centered approach means focusing on what?

Accepted Answer

A) The corporation's needs 
B) The sender's needs 
C) Technology use 
D) The audience's needs 
E) Time 
A) The corporation's needs 
B) The sender's needs 
C) Technology use 
D) The audience's needs 
E) Time

Question 7

A corporate code of ethics provides employees with explicit ethics policies and procedures for all potential workplace issues.

Accepted Answer

A) True 
 B)False

Question 8

When increasing the diversity of a workforce,which of the following can increase the talent base of those with disabilities?

Accepted Answer

A) Assistive technologies 
B) Mentoring 
C) Stereotyping 
D) Repetitive tasks 
E) A code of conduct 
A) Assistive technologies 
B) Mentoring 
C) Stereotyping 
D) Repetitive tasks 
E) A code of conduct

Question 9

Describe the Communication Process Model and identify potential areas that might cause a failure in the communication process.

Accepted Answer

The Communication Process Model begins w

Question 10

Describe what the six distinct traits of professionalism are.

Accepted Answer

The trait of being the best includes str

Question 11

Discuss ways in which mobile technology is challenging the way in which businesses communicate.

Accepted Answer

Employees are having an increasingly dif

Question 12

Which of the following is the result of using an effective communication process in an organization?

Accepted Answer

A) An effective communication process slows down the problem-solving time, allowing for better analysis of options before decisions are made. 
B) An effective communication process hampers employee satisfaction and increases employee turnover. 
C) An effective communication process increases timely, reliable information, leading to "information overload" during the decision making process. 
D) An effective communication process is more costly than other communication processes. 
E) An effective communication process provides the ability to influence others and their perceptions both in the workplace and in the greater community. 
A) An effective communication process slows down the problem-solving time, allowing for better analysis of options before decisions are made. 
B) An effective communication process hampers employee satisfaction and increases employee turnover. 
C) An effective communication process increases timely, reliable information, leading to "information overload" during the decision making process. 
D) An effective communication process is more costly than other communication processes. 
E) An effective communication process provides the ability to influence others and their perceptions both in the workplace and in the greater community.

Question 13

Which of the following would be most helpful when working with people from other cultures?

Accepted Answer

A) Communicating based on your own cultural norms so as not to confuse others 
B) Recognizing your own cultural biases 
C) Assuming others are as culturally aware as you 
D) Stereotyping to increase basic understanding of the culture 
E) Explaining the advantages of your way of thought 
A) Communicating based on your own cultural norms so as not to confuse others 
B) Recognizing your own cultural biases 
C) Assuming others are as culturally aware as you 
D) Stereotyping to increase basic understanding of the culture 
E) Explaining the advantages of your way of thought

Question 14

The ability to send vast amounts of data instantly,constantly,and globally,and the expanding role of social media is referred to as what?

Accepted Answer

A) Radical connectivity 
B) Mobile first 
C) Publishing 
D) Wearable technologies 
E) Location aware content 
A) Radical connectivity 
B) Mobile first 
C) Publishing 
D) Wearable technologies 
E) Location aware content

Question 15

A communicator's ability to listen,understand and meet the needs of the reader is an example of what type of communication?

Accepted Answer

A) Audience-centered 
B) Etiquette based 
C) Digital 
D) Chain of command 
E) Ethical 
A) Audience-centered 
B) Etiquette based 
C) Digital 
D) Chain of command 
E) Ethical

Question 16

Which of the following task is the most common non-voice use of smartphones?

Accepted Answer

A) Reading 
B) Writing 
C) Email 
D) Web browsing 
E) Blogging 
A) Reading 
B) Writing 
C) Email 
D) Web browsing 
E) Blogging

Question 17

Which cultural group within the workplace prefers communicating with short digital messages?

Accepted Answer

A) Millennials 
B) Generation X 
C) Generation Y 
D) Baby boomers 
E) Senior level executives 
A) Millennials 
B) Generation X 
C) Generation Y 
D) Baby boomers 
E) Senior level executives

Question 18

Which of the following is a disadvantage of mobile connectivity?

Accepted Answer

A) Mobile connectivity can blur the boundaries of personal and professional time and space. 
B) Mobile connectivity gives employees less flexibility in meeting personal obligations. 
C) Mobile connectivity increases operating costs. 
D) Mobile connectivity does not support nontraditional work models. 
E) Mobile connectivity limits multitasking efforts. 
A) Mobile connectivity can blur the boundaries of personal and professional time and space. 
B) Mobile connectivity gives employees less flexibility in meeting personal obligations. 
C) Mobile connectivity increases operating costs. 
D) Mobile connectivity does not support nontraditional work models. 
E) Mobile connectivity limits multitasking efforts.

Question 19

Which of the following is least likely to improve communication efforts?

Accepted Answer

A) Developing a corporate presence on all available social media sites 
B) Using technology to aid in communication, not replace it 
C) Being proficient with basic features and functions of technologies 
D) Disregarding information that is not useful 
E) Speaking with coworkers face to face whenever practical 
A) Developing a corporate presence on all available social media sites 
B) Using technology to aid in communication, not replace it 
C) Being proficient with basic features and functions of technologies 
D) Disregarding information that is not useful 
E) Speaking with coworkers face to face whenever practical

Question 20

In high context cultures,the primary role of communication is to build relationships,not exchange information.

Accepted Answer

A) True 
 B)False

Social media has increased the sense of openness in conversation and access to information,often referred to as what?

Strong communication skills provide an opportunity to stand out from the competition.

Stealth marketing is illegal.

Diversity can be defined as all the characteristics and experiences that define each of us as individuals.

Which of the following best describes the concept of ethics?

An audience-centered approach means focusing on what?

A corporate code of ethics provides employees with explicit ethics policies and procedures for all potential workplace issues.

When increasing the diversity of a workforce,which of the following can increase the talent base of those with disabilities?

Describe the Communication Process Model and identify potential areas that might cause a failure in the communication process.

Describe what the six distinct traits of professionalism are.

Discuss ways in which mobile technology is challenging the way in which businesses communicate.

Which of the following is the result of using an effective communication process in an organization?

Which of the following would be most helpful when working with people from other cultures?

The ability to send vast amounts of data instantly,constantly,and globally,and the expanding role of social media is referred to as what?

A communicator's ability to listen,understand and meet the needs of the reader is an example of what type of communication?

Which of the following task is the most common non-voice use of smartphones?

Which cultural group within the workplace prefers communicating with short digital messages?

Which of the following is a disadvantage of mobile connectivity?

Which of the following is least likely to improve communication efforts?

In high context cultures,the primary role of communication is to build relationships,not exchange information.

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 1: Understanding Business Communication in Todays Workplace

Social media has increased the sense of openness in conversation and access to information,often referred to as what?

Strong communication skills provide an opportunity to stand out from the competition.

Stealth marketing is illegal.

Diversity can be defined as all the characteristics and experiences that define each of us as individuals.

Which of the following best describes the concept of ethics?

An audience-centered approach means focusing on what?

A corporate code of ethics provides employees with explicit ethics policies and procedures for all potential workplace issues.

When increasing the diversity of a workforce,which of the following can increase the talent base of those with disabilities?

Describe the Communication Process Model and identify potential areas that might cause a failure in the communication process.

Describe what the six distinct traits of professionalism are.

Discuss ways in which mobile technology is challenging the way in which businesses communicate.

Which of the following is the result of using an effective communication process in an organization?

Which of the following would be most helpful when working with people from other cultures?

The ability to send vast amounts of data instantly,constantly,and globally,and the expanding role of social media is referred to as what?

A communicator's ability to listen,understand and meet the needs of the reader is an example of what type of communication?

Which of the following task is the most common non-voice use of smartphones?

Which cultural group within the workplace prefers communicating with short digital messages?

Which of the following is a disadvantage of mobile connectivity?

Which of the following is least likely to improve communication efforts?

In high context cultures,the primary role of communication is to build relationships,not exchange information.

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters