Question 1

An indirect approach is best when your audience will be receptive to your message.

Accepted Answer

A) True 
 B)False  False

Question 2

A message could become unethical if important information is omitted.

Accepted Answer

A) True 
 B)False  True

Question 3

After conducting an audience analysis,what is the next step in the writing process?

Accepted Answer

A) Gathering information 
B) Writing the communication 
C) Refining the topics to be covered in the communication 
D) Developing the first draft of the communication 
E) Determining the channel and medium for the communication 
A) Gathering information 
B) Writing the communication 
C) Refining the topics to be covered in the communication 
D) Developing the first draft of the communication 
E) Determining the channel and medium for the communication A

Question 4

When using social media to investigate how people are feeling or what they are thinking,what type of information should be posted on the media site?

Accepted Answer

A) Information that will stimulate discussion 
B) Information that has already received positive feedback elsewhere 
C) Information that is tightly controlled by the media host 
D) Information that is highly controversial 
E) Information that is ethical and accurate 
A) Information that will stimulate discussion 
B) Information that has already received positive feedback elsewhere 
C) Information that is tightly controlled by the media host 
D) Information that is highly controversial 
E) Information that is ethical and accurate

Question 5

Writing an effective business message includes using strong,familiar words,creating effective sentences,and developing coherent paragraphs.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following identifies the specific purpose of a message?

Accepted Answer

A) To inform the audience 
B) To define why you are writing 
C) To persuade the audience to act 
D) To foster collaboration 
E) To initiate a conversation 
A) To inform the audience 
B) To define why you are writing 
C) To persuade the audience to act 
D) To foster collaboration 
E) To initiate a conversation

Question 7

The three-step writing process includes ________.

Accepted Answer

A) Planning, writing, proofreading 
B) Planning, drafting, writing 
C) Planning, writing, completing 
D) Writing, editing, proofreading 
E) Drafting, writing, proofreading 
A) Planning, writing, proofreading 
B) Planning, drafting, writing 
C) Planning, writing, completing 
D) Writing, editing, proofreading 
E) Drafting, writing, proofreading

Question 8

Following social media sites and online discussions is a way to accomplish which of the following tasks?

Accepted Answer

A) Considering the audience's perspective 
B) Listening to the community 
C) Reading reports 
D) Using knowledge management systems 
E) Asking the audience for input 
A) Considering the audience's perspective 
B) Listening to the community 
C) Reading reports 
D) Using knowledge management systems 
E) Asking the audience for input

Question 9

Major supporting points should be backed up with evidence and examples.

Accepted Answer

A) True 
 B)False

Question 10

Conducting an audience analysis involves all of the following except which?

Accepted Answer

A) Identifying the primary audience 
B) Developing an audience profile 
C) Determining audience composition 
D) Gauging audience members' level of understanding 
E) Forecasting probable reaction 
A) Identifying the primary audience 
B) Developing an audience profile 
C) Determining audience composition 
D) Gauging audience members' level of understanding 
E) Forecasting probable reaction

Question 11

Generating as many ideas as you can without stopping to criticize or organize them is called what?

Accepted Answer

A) Storyteller's tour 
B) Questions and answer chain 
C) Journalistic approach 
D) Brainstorming 
E) Mind mapping 
A) Storyteller's tour 
B) Questions and answer chain 
C) Journalistic approach 
D) Brainstorming 
E) Mind mapping

Question 12

Discuss how to ensure the information you provide to your audience is quality information,using relevant examples.

Accepted Answer

After you have defined your audience's i

Question 13

When using the three-step writing process,how much of the available writing time should be set aside for the actual writing?

Accepted Answer

A) 15 percent 
B) 25 percent 
C) 45 percent 
D) 65 percent 
E) 85 percent 
A) 15 percent 
B) 25 percent 
C) 45 percent 
D) 65 percent 
E) 85 percent

Question 14

Collecting experiences and insights of employees in an organization is best accomplished with which of the following?

Accepted Answer

A) News releases 
B) Blogs 
C) Knowledge management systems 
D) Marketing reports 
E) Customer surveys 
A) News releases 
B) Blogs 
C) Knowledge management systems 
D) Marketing reports 
E) Customer surveys

Question 15

The higher in the organization a message goes the more formal and detailed the message should become.

Accepted Answer

A) True 
 B)False

Question 16

Describe the steps a writer might take when they have an audience who is skeptical or resistant to an idea.

Accepted Answer

When an audience is skeptical or resista

Question 17

When determining expectations and preferences of the audience,what issues should be considered and how would a writer prepare to address those expectations and preferences?

Accepted Answer

Using the planning sheet identified in f

Question 18

Which of the following is least likely to limit the scope of a message?

Accepted Answer

A) Overall length 
B) Level of detail 
C) Number of key points 
D) Range of information 
E) Time allowed for presentation 
A) Overall length 
B) Level of detail 
C) Number of key points 
D) Range of information 
E) Time allowed for presentation

Question 19

When considering your audience,whose concerns should be addressed first?

Accepted Answer

A) Less influential members 
B) Managers 
C) Peers 
D) The writer 
E) Key decision makers 
A) Less influential members 
B) Managers 
C) Peers 
D) The writer 
E) Key decision makers

Question 20

Ensuring the message has an attractive,professional appearance takes place in which step of the writing process?

Accepted Answer

A) Drafting 
B) Proofreading 
C) Planning 
D) Completing 
E) Writing 
A) Drafting 
B) Proofreading 
C) Planning 
D) Completing 
E) Writing

An indirect approach is best when your audience will be receptive to your message.

A message could become unethical if important information is omitted.

After conducting an audience analysis,what is the next step in the writing process?

When using social media to investigate how people are feeling or what they are thinking,what type of information should be posted on the media site?

Writing an effective business message includes using strong,familiar words,creating effective sentences,and developing coherent paragraphs.

Which of the following identifies the specific purpose of a message?

The three-step writing process includes ________.

Following social media sites and online discussions is a way to accomplish which of the following tasks?

Major supporting points should be backed up with evidence and examples.

Conducting an audience analysis involves all of the following except which?

Generating as many ideas as you can without stopping to criticize or organize them is called what?

Discuss how to ensure the information you provide to your audience is quality information,using relevant examples.

When using the three-step writing process,how much of the available writing time should be set aside for the actual writing?

Collecting experiences and insights of employees in an organization is best accomplished with which of the following?

The higher in the organization a message goes the more formal and detailed the message should become.

Describe the steps a writer might take when they have an audience who is skeptical or resistant to an idea.

When determining expectations and preferences of the audience,what issues should be considered and how would a writer prepare to address those expectations and preferences?

Which of the following is least likely to limit the scope of a message?

When considering your audience,whose concerns should be addressed first?

Ensuring the message has an attractive,professional appearance takes place in which step of the writing process?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 3: Planning Business Messages

An indirect approach is best when your audience will be receptive to your message.

A message could become unethical if important information is omitted.

After conducting an audience analysis,what is the next step in the writing process?

When using social media to investigate how people are feeling or what they are thinking,what type of information should be posted on the media site?

Writing an effective business message includes using strong,familiar words,creating effective sentences,and developing coherent paragraphs.

Which of the following identifies the specific purpose of a message?

The three-step writing process includes ________.

Following social media sites and online discussions is a way to accomplish which of the following tasks?

Major supporting points should be backed up with evidence and examples.

Conducting an audience analysis involves all of the following except which?

Generating as many ideas as you can without stopping to criticize or organize them is called what?

Discuss how to ensure the information you provide to your audience is quality information,using relevant examples.

When using the three-step writing process,how much of the available writing time should be set aside for the actual writing?

Collecting experiences and insights of employees in an organization is best accomplished with which of the following?

The higher in the organization a message goes the more formal and detailed the message should become.

Describe the steps a writer might take when they have an audience who is skeptical or resistant to an idea.

When determining expectations and preferences of the audience,what issues should be considered and how would a writer prepare to address those expectations and preferences?

Which of the following is least likely to limit the scope of a message?

When considering your audience,whose concerns should be addressed first?

Ensuring the message has an attractive,professional appearance takes place in which step of the writing process?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters