Question 1

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Accepted Answer

A)  distribution management 
B)  replenishment planning 
C)  demand planning 
D)  order planning 
E)  customer planning 
A)  distribution management 
B)  replenishment planning 
C)  demand planning 
D)  order planning 
E)  customer planning

Question 2

A build-to-order supply-chain model is also called a ________ model.

Accepted Answer

A)  supply-based 
B)  demand-driven 
C)  replenishment-driven 
D)  push-based 
E)  market-driven 
A)  supply-based 
B)  demand-driven 
C)  replenishment-driven 
D)  push-based 
E)  market-driven

Question 3

Supply chain planning systems perform all of the following functions except

Accepted Answer

A)  establish inventory levels for raw materials and finished goods. 
B)  identify the transportation mode to use for product delivery. 
C)  determine where to store finished goods. 
D)  determine how much product to manufacture in a given time period. 
E)  track the physical status of goods. 
A)  establish inventory levels for raw materials and finished goods. 
B)  identify the transportation mode to use for product delivery. 
C)  determine where to store finished goods. 
D)  determine how much product to manufacture in a given time period. 
E)  track the physical status of goods.

Question 4

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

Accepted Answer

A)  SCM 
B)  SFA 
C)  ERM 
D)  DRM 
E)  PRM 
A)  SCM 
B)  SFA 
C)  ERM 
D)  DRM 
E)  PRM

Question 5

If manufacturers had perfect information, they could implement a

Accepted Answer

A)  hyper-efficient strategy. 
B)  frictionless strategy. 
C)  streamlined strategy. 
D)  bullwhip strategy. 
E)  just-in-time strategy. 
A)  hyper-efficient strategy. 
B)  frictionless strategy. 
C)  streamlined strategy. 
D)  bullwhip strategy. 
E)  just-in-time strategy.

Question 6

Selling a customer with a checking account a home improvement loan is an example of

Accepted Answer

A)  operational CRM. 
B)  direct marketing. 
C)  sales force automation. 
D)  cross-channel promotions. 
E)  cross-selling. 
A)  operational CRM. 
B)  direct marketing. 
C)  sales force automation. 
D)  cross-channel promotions. 
E)  cross-selling.

Question 7

The measurement of the number of customers who stop using or purchasing products or services from a company is called

Accepted Answer

A)  switching costs. 
B)  churn rate. 
C)  CLTV. 
D)  switch rate. 
E)  turnover percentage. 
A)  switching costs. 
B)  churn rate. 
C)  CLTV. 
D)  switch rate. 
E)  turnover percentage.

Question 8

Enterprise software is built around thousands of predefined business processes that reflect

Accepted Answer

A)  the firm's organization. 
B)  industry goals. 
C)  best practices. 
D)  cutting edge workflow analyses. 
E)  the firm's culture. 
A)  the firm's organization. 
B)  industry goals. 
C)  best practices. 
D)  cutting edge workflow analyses. 
E)  the firm's culture.

Question 9

The bullwhip effect is countered by

Accepted Answer

A)  globalization. 
B)  disintermediation. 
C)  implementing an SCM. 
D)  reducing information uncertainty. 
E)  product differentiation. 
A)  globalization. 
B)  disintermediation. 
C)  implementing an SCM. 
D)  reducing information uncertainty. 
E)  product differentiation.

Question 10

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

Accepted Answer

A)  push; pull 
B)  demand; continual 
C)  upstream; downstream 
D)  planning; execution 
E)  maintenance; development 
A)  push; pull 
B)  demand; continual 
C)  upstream; downstream 
D)  planning; execution 
E)  maintenance; development

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

A build-to-order supply-chain model is also called a ________ model.

Supply chain planning systems perform all of the following functions except

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

If manufacturers had perfect information, they could implement a

Selling a customer with a checking account a home improvement loan is an example of

The measurement of the number of customers who stop using or purchasing products or services from a company is called

Enterprise software is built around thousands of predefined business processes that reflect

The bullwhip effect is countered by

Supply chain software can be classified as either supply chain systems or supply chain systems.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

A build-to-order supply-chain model is also called a ________ model.

Supply chain planning systems perform all of the following functions except

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

If manufacturers had perfect information, they could implement a

Selling a customer with a checking account a home improvement loan is an example of

The measurement of the number of customers who stop using or purchasing products or services from a company is called

Enterprise software is built around thousands of predefined business processes that reflect

The bullwhip effect is countered by

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Supply chain software can be classified as either supply chain systems or supply chain systems.