Question 1

Multinational companies tend to dominantly have ________ systems.

Accepted Answer

A)  duplicated 
B)  centralized 
C)  networked 
D)  decentralized 
E)  autonomous 
A)  duplicated 
B)  centralized 
C)  networked 
D)  decentralized 
E)  autonomous D

Question 2

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called

Accepted Answer

A)  cooptation. 
B)  change management. 
C)  implementation. 
D)  advocacy. 
E)  cooperation. 
A)  cooptation. 
B)  change management. 
C)  implementation. 
D)  advocacy. 
E)  cooperation. A

Question 3

Software localization is the process of

Accepted Answer

A)  translating a user interface into a second language. 
B)  converting software programming to run on a different platform. 
C)  converting software to operate in a second language and with local conventions. 
D)  modifying software so that it can be adopted in other countries without engineering changes. 
E)  modifying software so executives can understand its command language. 
A)  translating a user interface into a second language. 
B)  converting software programming to run on a different platform. 
C)  converting software to operate in a second language and with local conventions. 
D)  modifying software so that it can be adopted in other countries without engineering changes. 
E)  modifying software so executives can understand its command language. C

Question 4

What steps do the authors recommend be taken to develop an international information systems architecture?

Accepted Answer

• Begin by developing an understanding o

Question 5

The way to identify core business processes is to conduct a

Accepted Answer

A)  cost-benefit analysis. 
B)  work-flow analysis. 
C)  business process analysis. 
D)  feasibility analysis. 
E)  systems analysis. 
A)  cost-benefit analysis. 
B)  work-flow analysis. 
C)  business process analysis. 
D)  feasibility analysis. 
E)  systems analysis.

Question 6

All of the following present challenges to developing global business systems except

Accepted Answer

A)  foreign accounting practices. 
B)  production costs. 
C)  language differences. 
D)  exchange rates. 
E)  shortages of skilled consultants. 
A)  foreign accounting practices. 
B)  production costs. 
C)  language differences. 
D)  exchange rates. 
E)  shortages of skilled consultants.

Question 7

The growth of powerful communications technologies and the emergence of world cultures have failed to create a foundation for global markets.

Accepted Answer

A) True 
 B)False

Question 8

Software localization is important for global systems because

Accepted Answer

A)  all users need to be trained in English to use global systems. 
B)  only some users need to know English, while others can use their local languages. 
C)  productivity of employees rises when systems use their local languages. 
D)  computer programs are almost always written in English. 
E)  most managers around the world use English as their business language. 
A)  all users need to be trained in English to use global systems. 
B)  only some users need to know English, while others can use their local languages. 
C)  productivity of employees rises when systems use their local languages. 
D)  computer programs are almost always written in English. 
E)  most managers around the world use English as their business language.

Question 9

German companies

Accepted Answer

A)  do not recognize the profit until the project is completely finished and they have been paid. 
B)  recognize profits before the project is finished. 
C)  recognize profits when the project is initialized. 
D)  do not recognize the profits until they have been formally audited. 
E)  do not have profits, but instead report dividends. 
A)  do not recognize the profit until the project is completely finished and they have been paid. 
B)  recognize profits before the project is finished. 
C)  recognize profits when the project is initialized. 
D)  do not recognize the profits until they have been formally audited. 
E)  do not have profits, but instead report dividends.

Question 10

Franchise companies have typically had ________ systems.

Accepted Answer

A)  duplicated 
B)  centralized 
C)  networked 
D)  decentralized 
E)  autonomous 
A)  duplicated 
B)  centralized 
C)  networked 
D)  decentralized 
E)  autonomous

Question 11

Particularism is a concept based on accepting a shared global culture and the penetration of domestic markets by foreign goods and services.

Accepted Answer

A) True 
 B)False

Question 12

In a multinational strategy, financial management is centralized while production and sales are decentralized.

Accepted Answer

A) True 
 B)False

Question 13

In terms of global business strategy and structure, a multinational company will use a policy of

Accepted Answer

A)  mixed sales and marketing, with centralized production, accounting, human resources, and strategic management. 
B)  centralized production, accounting, marketing, human resources, with strategic management. 
C)  dispersed production, accounting, human resources, with centralized strategic management, and marketing. 
D)  dispersed production and marketing, with centralized accounting and strategic management. 
E)  making local units that are clones of the mother country units. 
A)  mixed sales and marketing, with centralized production, accounting, human resources, and strategic management. 
B)  centralized production, accounting, marketing, human resources, with strategic management. 
C)  dispersed production, accounting, human resources, with centralized strategic management, and marketing. 
D)  dispersed production and marketing, with centralized accounting and strategic management. 
E)  making local units that are clones of the mother country units.

Question 14

Most large companies with overseas operations have inherited

Accepted Answer

A)  recently built technology platforms for international systems. 
B)  batch-oriented reporting from independent foreign divisions to corporate headquarters. 
C)  transaction-oriented reporting based at the home office for overseas business. 
D)  global marketing systems developed domestically. 
E)  enterprise systems developed by local firms. 
A)  recently built technology platforms for international systems. 
B)  batch-oriented reporting from independent foreign divisions to corporate headquarters. 
C)  transaction-oriented reporting based at the home office for overseas business. 
D)  global marketing systems developed domestically. 
E)  enterprise systems developed by local firms.

Question 15

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business?

Accepted Answer

A)  Organize value-adding activities along lines of comparative advantage. 
B)  Establish multiple offices for international systems and a global CIO position. 
C)  Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management. 
D)  Develop and operate systems units at the international level first. 
E)  Centralize production, but decentralize marketing and sales to be close to the customer. 
A)  Organize value-adding activities along lines of comparative advantage. 
B)  Establish multiple offices for international systems and a global CIO position. 
C)  Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management. 
D)  Develop and operate systems units at the international level first. 
E)  Centralize production, but decentralize marketing and sales to be close to the customer.

Question 16

Which of the following is not one of the primary types of firm strategy discussed in the chapter?

Accepted Answer

A)  domestic exporter 
B)  multinational 
C)  franchiser 
D)  transnational 
E)  international exporter 
A)  domestic exporter 
B)  multinational 
C)  franchiser 
D)  transnational 
E)  international exporter

Question 17

You are working for a global electronic parts manufacturing company with divisions in Taiwan, Malaysia, Australia, and Germany, that has embarked on developing a global enterprise system. To ensure that overseas divisions comply with the new system, they are considering a cooptation strategy in which they will permit each country unit the opportunity to develop one transnational application first in its home territory, and then throughout the world. What are the benefits and drawbacks to this approach?
 Are there any other solutions for the company's cooptation strategy?

Accepted Answer

With this strategy, local units will fee

Question 18

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis?

Accepted Answer

A)  TPS systems 
B)  EDI systems 
C)  CRM systems 
D)  enterprise systems 
E)  management information systems 
A)  TPS systems 
B)  EDI systems 
C)  CRM systems 
D)  enterprise systems 
E)  management information systems

Question 19

To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms

Accepted Answer

A)  maintain a master database at their head offices. 
B)  develop a master system that meets the standards of all the countries concerned. 
C)  use microwave satellite transmission to move data. 
D)  develop separate systems within each country. 
E)  use a cloud-based service. 
A)  maintain a master database at their head offices. 
B)  develop a master system that meets the standards of all the countries concerned. 
C)  use microwave satellite transmission to move data. 
D)  develop separate systems within each country. 
E)  use a cloud-based service.

Question 20

What are the organizational principles a company should follow to develop a global company and its information systems support structure?
 Do you agree?
 Would you change these principles, or add others?
 Support your answer.

Accepted Answer

Student answers will vary, but should in

Multinational companies tend to dominantly have ________ systems.

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called

Software localization is the process of

What steps do the authors recommend be taken to develop an international information systems architecture?

The way to identify core business processes is to conduct a

All of the following present challenges to developing global business systems except

The growth of powerful communications technologies and the emergence of world cultures have failed to create a foundation for global markets.

Software localization is important for global systems because

German companies

Franchise companies have typically had ________ systems.

Particularism is a concept based on accepting a shared global culture and the penetration of domestic markets by foreign goods and services.

In a multinational strategy, financial management is centralized while production and sales are decentralized.

In terms of global business strategy and structure, a multinational company will use a policy of

Most large companies with overseas operations have inherited

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business?

Which of the following is not one of the primary types of firm strategy discussed in the chapter?

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis?

To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms

What are the organizational principles a company should follow to develop a global company and its information systems support structure? Do you agree? Would you change these principles, or add others? Support your answer.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Filters

Exam 15: Managing Global Systems

Multinational companies tend to dominantly have ________ systems.

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called

Software localization is the process of

What steps do the authors recommend be taken to develop an international information systems architecture?

The way to identify core business processes is to conduct a

All of the following present challenges to developing global business systems except

The growth of powerful communications technologies and the emergence of world cultures have failed to create a foundation for global markets.

Software localization is important for global systems because

German companies

Franchise companies have typically had ________ systems.

Particularism is a concept based on accepting a shared global culture and the penetration of domestic markets by foreign goods and services.

In a multinational strategy, financial management is centralized while production and sales are decentralized.

In terms of global business strategy and structure, a multinational company will use a policy of

Most large companies with overseas operations have inherited

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business?

Which of the following is not one of the primary types of firm strategy discussed in the chapter?

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis?

To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms

What are the organizational principles a company should follow to develop a global company and its information systems support structure? Do you agree? Would you change these principles, or add others? Support your answer.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Filters