Exam 7: Training and Development

What is the first step in the training and development process?

Training and development (T&D) is the heart of a continuous effort designed to improve employee competency and organizational performance.

All of the following are analyses used to determine training and development needs EXCEPT a(n) ________.

The Small Business Administration sponsors ________, which provides free and confidential counseling, mentoring, and advice to small business owners nationwide via its network of retired business executives, leaders, and volunteers.

Which of the following is NOT an organization development intervention?

The lateral skill path allows for lateral moves within the firm, taken to permit an employee to become revitalized and find new challenges.

Which informal T&D method involves transferring knowledge from an experienced worker to a new employee?

Any learning that takes place via cell phones, personal digital assistants, media players, and e-readers is called ________.

Which of the following states: "Employees should receive the training and have the knowledge necessary to do their jobs"?

When determining specific training and development needs for individual employees, a firm will most likely conduct a task analysis with data gathered from job descriptions and performance reviews.

Steve is enrolled in an online higher education program. Steve must appear for most classes on a real-time schedule, but he may study through an online portal system. In which type of program is Steve most likely enrolled?

Which of the following is an approach to advising, coaching, and nurturing, for creating a practical relationship to enhance individual career, personal, and professional growth and development?

Janice, a supervisor in a major department store, is considering enrolling at the University of Phoenix to earn an MBA after researching other online higher education programs. Which of the following is Janice LEAST likely to experience if she enrolls at the University of Phoenix?

Collecting data from an organization unit through the use of questionnaires and interviews is known as ________.

With the case study method of training and development, students would most likely be expected to ________.

The Workforce Investment Act primarily established one-stop service centers to ________.

Horton Consulting is considering investing in a telepresence system. How would the firm primarily benefit from such a system?

For T&D programs to be successful, top management support is required.

What is the primary goal of training and development?

The onboarding process for a new CEO is a one-time event, occurring in the first few days after the CEO comes on board.