Exam 7: Training and Development

Regarding online higher education, all of the following EXCEPT ________ are True.

Organization development is primarily a planned and systematic attempt to ________.

Orientation is the organization development method of basing change efforts on the systematic collection and measurement of subordinate's attitudes through anonymous questionnaires.

The main advantage of the vestibule system is that employees can focus on learning the skills needed for the job without the pressure of having to maintain a specific production level.

What is the T&D delivery system for online instruction?

The key to on-the-job training is to transfer knowledge from a highly skilled and experienced worker to a new employee, while maintaining the productivity of both workers.

E-learning is the T&D method for online instruction using technology based methods such as the Internet, intranet, and CD-ROM.

The planned and systematic attempt to change the organization, typically to a more behavioral environment is referred to as ________.

In-basket training is primarily used to train administrative assistants how to use office equipment.

What form of training and development evaluation is a good way to obtain feedback quickly and inexpensively?

Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations, such as angry customers?

What is the primary purpose of including a socialization program during orientation?

Which term refers to a conscious effort to develop effective workgroups throughout the organization?

Traci is enrolled in an online higher education program. Traci receives a series of assignments that need to be completed in a fixed time frame. A system exists that allows Traci to communicate with her professor and classmates. Traci is most likely enrolled in a(n) ________.

Reverse mentoring is a process in which the older employees learn from the younger ones.

A takeoff on e-learning is the ________ that uses a web-based platform to deliver live, instructor-led training to geographically dispersed learners.

Although training and development has been shown to improve employee morale and job satisfaction, training and development has no effect on recruitment.

Organization development is implemented to change which of the following?

When an "outsider" CEO is unsuccessful, usually it is because he or she __________.

Which of the following is NOT True as it regards on-site, instructor-led training?