Question 1

Groupon offers online coupons for bargains at local shops and restaurants.Which of the following is a reason that rivals are limiting its growth?

Accepted Answer

A) Its core capability is not easily imitated. 
B) Its core capability is easily imitated. 
C) Not many firms possess the same capability. 
D) There are few equivalent capabilities. 
A) Its core capability is not easily imitated. 
B) Its core capability is easily imitated. 
C) Not many firms possess the same capability. 
D) There are few equivalent capabilities.

Question 2

The culture of a firm also may be a resource that provides competitive advantage.Which of these companies might be a good example of this intangible resource?

Accepted Answer

A) Google 
B) Kmart 
C) Wells Fargo 
D) Walmart 
A) Google 
B) Kmart 
C) Wells Fargo 
D) Walmart

Question 3

Intangible resources are typically embedded in ________ routines and practices that have evolved and accumulated over time.

Accepted Answer

A) common 
B) standard 
C) unique 
D) obvious 
A) common 
B) standard 
C) unique 
D) obvious

Question 4

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

Accepted Answer

A) True 
 B)False

Question 5

The internal measures should reflect business processes that have ________ impact on customer satisfaction.These include factors that affect cycle time,quality,employee skills,and productivity.

Accepted Answer

A) the least 
B) variable 
C) the most 
D) potential 
A) the least 
B) variable 
C) the most 
D) potential

Question 6

Mercedes-Benz aggressively pushed for product placement in Hollywood movies.This is an example of which value chain primary or support activity?

Accepted Answer

A) support activity: general administration 
B) primary activity: service 
C) support activity: procurement 
D) primary activity: marketing and sales 
A) support activity: general administration 
B) primary activity: service 
C) support activity: procurement 
D) primary activity: marketing and sales

Question 7

Products and services that are difficult to imitate help firms sustain their profitability.

Accepted Answer

A) True 
 B)False

Question 8

An important implication of the balanced scorecard approach is that

Accepted Answer

A) managers need to recognize that satisfaction of stockholder demands is their primary job. 
B) the emphasis on customer satisfaction and financial goals are only a means to that end. 
C) managers should not look at their job as primarily balancing stakeholder demands. 
D) gains in financial performance must come at a cost of employee satisfaction. 
A) managers need to recognize that satisfaction of stockholder demands is their primary job. 
B) the emphasis on customer satisfaction and financial goals are only a means to that end. 
C) managers should not look at their job as primarily balancing stakeholder demands. 
D) gains in financial performance must come at a cost of employee satisfaction.

Question 9

________ are typically embedded in unique routines and practices that have evolved and accumulated over time such as effective work teams.

Accepted Answer

A) Tangible resources 
B) Intangible resources 
C) Reputational resources 
D) Organizational capabilities 
A) Tangible resources 
B) Intangible resources 
C) Reputational resources 
D) Organizational capabilities

Question 10

Financial resources such as cash and cash equivalents are intangible resources.

Accepted Answer

A) True 
 B)False

Question 11

Raymond Ozzie,the software designer who was critical in the development of Lotus Notes,was able to dictate the terms under which IBM acquired Lotus.This illustrates that he had ________ bargaining power based on the ________ cost required by the firm to replace him.

Accepted Answer

A) low;low 
B) low;high 
C) high;low 
D) high;high 
A) low;low 
B) low;high 
C) high;low 
D) high;high

Question 12

Discuss the four criteria that the resources of a firm must possess to maintain a sustainable advantage.Give an example of one of these criteria.

Accepted Answer

For a resource to provide a firm with th

Question 13

Comparing your firm with all other firms in your industry assesses ________ performance.

Accepted Answer

A) excessive 
B) consistent 
C) relative 
D) non-comparable 
A) excessive 
B) consistent 
C) relative 
D) non-comparable

Question 14

All of the following are examples of socially complex organizational phenomena except

Accepted Answer

A) the culture of a firm. 
B) complex physical technology. 
C) interpersonal relations among managers of a firm. 
D) leadership and trust. 
A) the culture of a firm. 
B) complex physical technology. 
C) interpersonal relations among managers of a firm. 
D) leadership and trust.

Question 15

A crash R&D program by one firm cannot replicate a successful technology developed by another firm,when research findings cumulate.This is an example of

Accepted Answer

A) social complexity. 
B) physical uniqueness. 
C) path dependency. 
D) causal ambiguity. 
A) social complexity. 
B) physical uniqueness. 
C) path dependency. 
D) causal ambiguity.

Question 16

Information technology (IT)can also play a key role in enhancing the value that a company can provide its customers and,in turn,increasing its own revenues and profits.IT is an activity within the support activities of general administration.

Accepted Answer

A) True 
 B)False

Question 17

Managers must commit to a ________ use of the balanced scorecard if they expect sustained performance.

Accepted Answer

A) short-term 
B) long-term 
C) interim 
D) rapid 
A) short-term 
B) long-term 
C) interim 
D) rapid

Question 18

Which of the following is not a tangible resource?

Accepted Answer

A) technical and scientific skills 
B) trade secrets,patents,copyrights 
C) state-of-the art machinery 
D) company borrowing capacity 
A) technical and scientific skills 
B) trade secrets,patents,copyrights 
C) state-of-the art machinery 
D) company borrowing capacity

Question 19

In the resource-based view of the firm,examples of tangible resources include

Accepted Answer

A) financial resources,human resources,and firm competencies. 
B) financial resources,physical resources,and technological resources. 
C) financial resources,physical resources,and the capacity to combine intangible resources. 
D) outstanding customer service,innovativeness of products,and reputation. 
A) financial resources,human resources,and firm competencies. 
B) financial resources,physical resources,and technological resources. 
C) financial resources,physical resources,and the capacity to combine intangible resources. 
D) outstanding customer service,innovativeness of products,and reputation.

Question 20

Advertising is a ________ activity.Supply of replacement parts is a ________ activity.

Accepted Answer

A) support;primary 
B) primary;primary 
C) primary;support 
D) support;secondary 
A) support;primary 
B) primary;primary 
C) primary;support 
D) support;secondary

Groupon offers online coupons for bargains at local shops and restaurants.Which of the following is a reason that rivals are limiting its growth?

The culture of a firm also may be a resource that provides competitive advantage.Which of these companies might be a good example of this intangible resource?

Intangible resources are typically embedded in ________ routines and practices that have evolved and accumulated over time.

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

The internal measures should reflect business processes that have ________ impact on customer satisfaction.These include factors that affect cycle time,quality,employee skills,and productivity.

Mercedes-Benz aggressively pushed for product placement in Hollywood movies.This is an example of which value chain primary or support activity?

Products and services that are difficult to imitate help firms sustain their profitability.

An important implication of the balanced scorecard approach is that

________ are typically embedded in unique routines and practices that have evolved and accumulated over time such as effective work teams.

Financial resources such as cash and cash equivalents are intangible resources.

Raymond Ozzie,the software designer who was critical in the development of Lotus Notes,was able to dictate the terms under which IBM acquired Lotus.This illustrates that he had bargaining power based on the cost required by the firm to replace him.

Discuss the four criteria that the resources of a firm must possess to maintain a sustainable advantage.Give an example of one of these criteria.

Comparing your firm with all other firms in your industry assesses ________ performance.

All of the following are examples of socially complex organizational phenomena except

A crash R&D program by one firm cannot replicate a successful technology developed by another firm,when research findings cumulate.This is an example of

Information technology (IT)can also play a key role in enhancing the value that a company can provide its customers and,in turn,increasing its own revenues and profits.IT is an activity within the support activities of general administration.

Managers must commit to a ________ use of the balanced scorecard if they expect sustained performance.

Which of the following is not a tangible resource?

In the resource-based view of the firm,examples of tangible resources include

Advertising is a activity.Supply of replacement parts is a activity.

Strategic Management: Creating Competitive Advantages

Analyzing the External Environment of the Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Business-Level Strategy: Creating and Sustaining Competitive Advantages

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporate Governance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fostering Corporate Entrepreneurship

Filters

Exam 3: Assessing the Internal Environment of the Firm

Groupon offers online coupons for bargains at local shops and restaurants.Which of the following is a reason that rivals are limiting its growth?

The culture of a firm also may be a resource that provides competitive advantage.Which of these companies might be a good example of this intangible resource?

Intangible resources are typically embedded in ________ routines and practices that have evolved and accumulated over time.

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

The internal measures should reflect business processes that have ________ impact on customer satisfaction.These include factors that affect cycle time,quality,employee skills,and productivity.

Mercedes-Benz aggressively pushed for product placement in Hollywood movies.This is an example of which value chain primary or support activity?

Products and services that are difficult to imitate help firms sustain their profitability.

An important implication of the balanced scorecard approach is that

________ are typically embedded in unique routines and practices that have evolved and accumulated over time such as effective work teams.

Financial resources such as cash and cash equivalents are intangible resources.

Raymond Ozzie,the software designer who was critical in the development of Lotus Notes,was able to dictate the terms under which IBM acquired Lotus.This illustrates that he had ________ bargaining power based on the ________ cost required by the firm to replace him.

Discuss the four criteria that the resources of a firm must possess to maintain a sustainable advantage.Give an example of one of these criteria.

Comparing your firm with all other firms in your industry assesses ________ performance.

All of the following are examples of socially complex organizational phenomena except

A crash R&D program by one firm cannot replicate a successful technology developed by another firm,when research findings cumulate.This is an example of

Information technology (IT)can also play a key role in enhancing the value that a company can provide its customers and,in turn,increasing its own revenues and profits.IT is an activity within the support activities of general administration.

Managers must commit to a ________ use of the balanced scorecard if they expect sustained performance.

Which of the following is not a tangible resource?

In the resource-based view of the firm,examples of tangible resources include

Advertising is a ________ activity.Supply of replacement parts is a ________ activity.

Strategic Management: Creating Competitive Advantages

Analyzing the External Environment of the Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Business-Level Strategy: Creating and Sustaining Competitive Advantages

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporate Governance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fostering Corporate Entrepreneurship

Filters

Raymond Ozzie,the software designer who was critical in the development of Lotus Notes,was able to dictate the terms under which IBM acquired Lotus.This illustrates that he had bargaining power based on the cost required by the firm to replace him.

Advertising is a activity.Supply of replacement parts is a activity.