Question 1

Regarding the value-chain concept,the most important interrelationship is between the organization and its

Accepted Answer

A) board of directors. 
B) employees. 
C) customers. 
D) management. 
A) board of directors. 
B) employees. 
C) customers. 
D) management.

Question 2

Campbell Soup uses electronic networks to improve the efficiency of outbound logistics.This is an example of relationships among activities within the firm and with other stakeholders that are part of the company expanded value chain.

Accepted Answer

A) True 
 B)False

Question 3

For an engineering services firm,________ provides inputs,the transformation process is the engineering itself,and innovative designs and practical solutions are the outputs.

Accepted Answer

A) experimentation 
B) customer support 
C) research and development 
D) human resource management 
A) experimentation 
B) customer support 
C) research and development 
D) human resource management

Question 4

From the innovation and learning perspective,survival is dependent upon managers making ________ changes to existing products and services as well as introduce entirely new products with expanded capabilities.

Accepted Answer

A) few 
B) no 
C) frequent 
D) rare 
A) few 
B) no 
C) frequent 
D) rare

Question 5

Which of the following is not an example of organizational capabilities?

Accepted Answer

A) outstanding customer service 
B) reputation with customers for quality and reliability 
C) innovativeness of products and services 
D) ability to hire,motivate,and retain human capital 
A) outstanding customer service 
B) reputation with customers for quality and reliability 
C) innovativeness of products and services 
D) ability to hire,motivate,and retain human capital

Question 6

Value-chain analysis assumes that the basic economic purpose of a firm is to create value,and it is a useful framework for analyzing the strengths and weaknesses of the firm.

Accepted Answer

A) True 
 B)False

Question 7

If managers do not recognize from the beginning that the balanced scorecard is not a ________ and fail to commit to it long term,the organization will be disappointed.

Accepted Answer

A) panacea 
B) quick fix 
C) marketing ploy 
D) cheap solution 
A) panacea 
B) quick fix 
C) marketing ploy 
D) cheap solution

Question 8

For a resource to provide a firm with the potential for a sustainable competitive advantage,it must have four attributes.Which of the following is not one of these attributes?

Accepted Answer

A) rare 
B) valuable 
C) easy for competitors to substitute 
D) difficult for competitors to imitate 
A) rare 
B) valuable 
C) easy for competitors to substitute 
D) difficult for competitors to imitate

Question 9

Intangible resources of a firm refer to its capacity to deploy tangible resources over time and leverage those resources effectively.

Accepted Answer

A) True 
 B)False

Question 10

An executive states that HR must be a true partner of the business,with a deep and up-to-date understanding of business realities and objectives,and must ensure HR initiatives fully support them at all points of the value chain.This is an example of

Accepted Answer

A) relationships among activities within the firm and with other stakeholders. 
B) relationships between firms. 
C) interrelationships among activities within the firm. 
D) interrelationships among firms. 
A) relationships among activities within the firm and with other stakeholders. 
B) relationships between firms. 
C) interrelationships among activities within the firm. 
D) interrelationships among firms.

Question 11

Many firms are finding that high-tech,computerized training has dual benefits.It develops employees who are more effective and reduces costs at the same time.Employees at FedEx take computer-based job competency tests every 6 to 12 months.This is an example of a(n)________ ________ tangible resource.

Accepted Answer

A) financial 
B) organizational 
C) physical 
D) technological 
A) financial 
B) organizational 
C) physical 
D) technological

Question 12

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a support activity?

Accepted Answer

A) inbound logistics 
B) customer service 
C) technology development 
D) operations 
A) inbound logistics 
B) customer service 
C) technology development 
D) operations

Question 14

According to Michael Porter in his book,Competitive Advantage,a key concept used in analyzing the competitive position of a firm is creating value for

Accepted Answer

A) buyers that exceeds the costs of production (i.e. ,margin). 
B) suppliers that exceeds the costs of production (i.e. ,margin). 
C) government that exceeds the costs of production (i.e. ,margin). 
D) employees that exceeds the costs of production (i.e. ,margin). 
A) buyers that exceeds the costs of production (i.e. ,margin). 
B) suppliers that exceeds the costs of production (i.e. ,margin). 
C) government that exceeds the costs of production (i.e. ,margin). 
D) employees that exceeds the costs of production (i.e. ,margin).

Question 15

Harley-Davidson markets motorcycles,clothes,toys,and restaurants.It uses its strong ________,which is ________.

Accepted Answer

A) financial position;an intangible resource 
B) brand image;an intangible resource 
C) brand image;a tangible resource 
D) technological resources;an intangible resource 
A) financial position;an intangible resource 
B) brand image;an intangible resource 
C) brand image;a tangible resource 
D) technological resources;an intangible resource

Question 16

Facebook,Intuit,AB InBev,and others empower their recruiters to make offers on the spot when they interview college students,without knowing what specific position they will fill.These firms search for candidates with attributes such as being a self-starter and a problem-solver,and make quick offers to preempt the market.This is an example of which value chain support activity?

Accepted Answer

A) operations 
B) technology development 
C) human resource management 
D) procurement 
A) operations 
B) technology development 
C) human resource management 
D) procurement

Question 17

The resource-based view (RBV)of the firm combines the following two perspectives:

Accepted Answer

A) the primary and support activities of the firm. 
B) the interrelationships among the primary activities of the firm and corporate management. 
C) the internal analysis of the firm and the external analysis of the industry and competitive environment. 
D) the industry and the competitive environment. 
A) the primary and support activities of the firm. 
B) the interrelationships among the primary activities of the firm and corporate management. 
C) the internal analysis of the firm and the external analysis of the industry and competitive environment. 
D) the industry and the competitive environment.

Question 18

The best measure of company ability to meet imminent financial obligations is known as the

Accepted Answer

A) debt ratio. 
B) profit margin. 
C) total asset turnover. 
D) current ratio. 
A) debt ratio. 
B) profit margin. 
C) total asset turnover. 
D) current ratio.

Question 19

There are two levels of relationships among value-chain activities.Discuss the differences and provide an example of each.

Accepted Answer

The importance of relationships among va

Question 20

Employees will be able to obtain a proportionately high level of profits they generate (relative to the firm)if

Accepted Answer

A) suppliers are loyal to the firm. 
B) their expertise is firm-specific. 
C) the cost to the firm of replacing them is high. 
D) the firm's resources are path dependent. 
A) suppliers are loyal to the firm. 
B) their expertise is firm-specific. 
C) the cost to the firm of replacing them is high. 
D) the firm's resources are path dependent.

Regarding the value-chain concept,the most important interrelationship is between the organization and its

Campbell Soup uses electronic networks to improve the efficiency of outbound logistics.This is an example of relationships among activities within the firm and with other stakeholders that are part of the company expanded value chain.

For an engineering services firm,________ provides inputs,the transformation process is the engineering itself,and innovative designs and practical solutions are the outputs.

From the innovation and learning perspective,survival is dependent upon managers making ________ changes to existing products and services as well as introduce entirely new products with expanded capabilities.

Which of the following is not an example of organizational capabilities?

Value-chain analysis assumes that the basic economic purpose of a firm is to create value,and it is a useful framework for analyzing the strengths and weaknesses of the firm.

If managers do not recognize from the beginning that the balanced scorecard is not a ________ and fail to commit to it long term,the organization will be disappointed.

For a resource to provide a firm with the potential for a sustainable competitive advantage,it must have four attributes.Which of the following is not one of these attributes?

Intangible resources of a firm refer to its capacity to deploy tangible resources over time and leverage those resources effectively.

An executive states that HR must be a true partner of the business,with a deep and up-to-date understanding of business realities and objectives,and must ensure HR initiatives fully support them at all points of the value chain.This is an example of

Many firms are finding that high-tech,computerized training has dual benefits.It develops employees who are more effective and reduces costs at the same time.Employees at FedEx take computer-based job competency tests every 6 to 12 months.This is an example of a(n) tangible resource.

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

Which of the following is a support activity?

According to Michael Porter in his book,Competitive Advantage,a key concept used in analyzing the competitive position of a firm is creating value for

Harley-Davidson markets motorcycles,clothes,toys,and restaurants.It uses its strong ,which is .

The resource-based view (RBV)of the firm combines the following two perspectives:

The best measure of company ability to meet imminent financial obligations is known as the

There are two levels of relationships among value-chain activities.Discuss the differences and provide an example of each.

Employees will be able to obtain a proportionately high level of profits they generate (relative to the firm)if

Strategic Management: Creating Competitive Advantages

Analyzing the External Environment of the Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Business-Level Strategy: Creating and Sustaining Competitive Advantages

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporate Governance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fostering Corporate Entrepreneurship

Filters

Exam 3: Assessing the Internal Environment of the Firm

Regarding the value-chain concept,the most important interrelationship is between the organization and its

Campbell Soup uses electronic networks to improve the efficiency of outbound logistics.This is an example of relationships among activities within the firm and with other stakeholders that are part of the company expanded value chain.

For an engineering services firm,________ provides inputs,the transformation process is the engineering itself,and innovative designs and practical solutions are the outputs.

From the innovation and learning perspective,survival is dependent upon managers making ________ changes to existing products and services as well as introduce entirely new products with expanded capabilities.

Which of the following is not an example of organizational capabilities?

Value-chain analysis assumes that the basic economic purpose of a firm is to create value,and it is a useful framework for analyzing the strengths and weaknesses of the firm.

If managers do not recognize from the beginning that the balanced scorecard is not a ________ and fail to commit to it long term,the organization will be disappointed.

For a resource to provide a firm with the potential for a sustainable competitive advantage,it must have four attributes.Which of the following is not one of these attributes?

Intangible resources of a firm refer to its capacity to deploy tangible resources over time and leverage those resources effectively.

An executive states that HR must be a true partner of the business,with a deep and up-to-date understanding of business realities and objectives,and must ensure HR initiatives fully support them at all points of the value chain.This is an example of

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

Which of the following is a support activity?

According to Michael Porter in his book,Competitive Advantage,a key concept used in analyzing the competitive position of a firm is creating value for

Harley-Davidson markets motorcycles,clothes,toys,and restaurants.It uses its strong ________,which is ________.

The resource-based view (RBV)of the firm combines the following two perspectives:

The best measure of company ability to meet imminent financial obligations is known as the

There are two levels of relationships among value-chain activities.Discuss the differences and provide an example of each.

Employees will be able to obtain a proportionately high level of profits they generate (relative to the firm)if

Strategic Management: Creating Competitive Advantages

Analyzing the External Environment of the Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Business-Level Strategy: Creating and Sustaining Competitive Advantages

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporate Governance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fostering Corporate Entrepreneurship

Filters

Harley-Davidson markets motorcycles,clothes,toys,and restaurants.It uses its strong ,which is .