Question 1

In assessing its primary activities,an airline would examine

Accepted Answer

A) employee training programs. 
B) baggage handling. 
C) criteria for lease versus purchase decisions. 
D) the effectiveness of its lobbying activities. 
A) employee training programs. 
B) baggage handling. 
C) criteria for lease versus purchase decisions. 
D) the effectiveness of its lobbying activities.

Question 2

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

Accepted Answer

A) True 
 B)False

Question 3

The internal business perspective of the balanced scorecard answers which of the following questions?

Accepted Answer

A) How do customers see us? 
B) What must we excel at? 
C) How do we look to shareholders? 
D) Can we continue to improve and create value? 
A) How do customers see us? 
B) What must we excel at? 
C) How do we look to shareholders? 
D) Can we continue to improve and create value?

Question 4

Which of the following is not a factor that helps to explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate?

Accepted Answer

A) Employees have high bargaining power. 
B) The cost of employee replacement is high. 
C) The cost of exit is high for an employee. 
D) Managers have low bargaining power. 
A) Employees have high bargaining power. 
B) The cost of employee replacement is high. 
C) The cost of exit is high for an employee. 
D) Managers have low bargaining power.

Question 5

Financial ratio analysis measures the performance of the firm based on all but which of the following?

Accepted Answer

A) balance sheet 
B) market valuation 
C) income statement 
D) industry comparison 
A) balance sheet 
B) market valuation 
C) income statement 
D) industry comparison

Question 6

Which of the following is a profitability ratio?

Accepted Answer

A) current ratio 
B) total debt ratio 
C) total asset turnover 
D) return on equity 
A) current ratio 
B) total debt ratio 
C) total asset turnover 
D) return on equity

Question 7

Managers should focus their attention on interrelationships among value-chain activities within the firm,not on relationships among activities within the firm and other organizations (such as suppliers and customers).

Accepted Answer

A) True 
 B)False

Question 8

Apple Inc.reported revenues of 234 billion USD and net income of 53 billion USD in 2015.These figures represent a stunning annual growth in revenue and net income of 28 percent and 33 percent,respectively,for 2014.This information indicates the importance of using ________ to evaluate company financial performance.

Accepted Answer

A) financial ratios 
B) industry norms 
C) historical comparisons 
D) competitor analysis 
A) financial ratios 
B) industry norms 
C) historical comparisons 
D) competitor analysis

Question 9

Explain the difference between tangible and intangible resources.Provide an example of each.

Accepted Answer

Firm resources are all assets,capabiliti

Question 10

Financial analysis provides an accurate way to assess the relative strengths of firms and can be used as a complete guide to study companies.

Accepted Answer

A) True 
 B)False

Question 11

Four factors help explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate.Which is not one of these factors?

Accepted Answer

A) employee bargaining power 
B) employee replacement cost 
C) employee exit costs 
D) competitor bargaining power 
A) employee bargaining power 
B) employee replacement cost 
C) employee exit costs 
D) competitor bargaining power

Question 12

The innovation and learning perspective of the balanced scorecard answers which of the following questions?

Accepted Answer

A) How do customers see us? 
B) What must we excel at? 
C) How do we look to shareholders? 
D) Can we continue to improve and create value? 
A) How do customers see us? 
B) What must we excel at? 
C) How do we look to shareholders? 
D) Can we continue to improve and create value?

Question 13

The value-chain concept assumes that both primary and support activities can produce value for customers.

Accepted Answer

A) True 
 B)False

Question 14

Explain this statement: A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

Accepted Answer

A balanced scorecard provides top manage

Question 15

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

Accepted Answer

A) information systems 
B) technology development 
C) human resource management 
D) procurement 
A) information systems 
B) technology development 
C) human resource management 
D) procurement

Question 16

Apple combines and packages proven technology in new and innovative ways.This is an example of its use of

Accepted Answer

A) tangible resources. 
B) intangible resources. 
C) organizational capabilities. 
D) strong primary activities. 
A) tangible resources. 
B) intangible resources. 
C) organizational capabilities. 
D) strong primary activities.

Question 17

The balanced scorecard provides top managers with a ________ view of the business.

Accepted Answer

A) detailed and complex 
B) simple and routine 
C) fast but comprehensive 
D) long-term financial 
A) detailed and complex 
B) simple and routine 
C) fast but comprehensive 
D) long-term financial

Question 18

The ability to hire,motivate,and retain human capital is an example of ________ capabilities in the resource-based view of the firm.

Accepted Answer

A) tangible 
B) organizational 
C) management 
D) design 
A) tangible 
B) organizational 
C) management 
D) design

Question 19

Tangible resources are assets that are relatively easy to identify such as financial and physical assets.

Accepted Answer

A) True 
 B)False

Question 20

Campbell Soup uses electronic networks to improve the efficiency of outbound logistics.These networks also helped Campbell Soup manage the ordering of raw materials more efficiently,improve its production scheduling,and help its customers better manage their inbound logistics operations.This is an example of ________

Accepted Answer

A) interrelationships among activities within the firm 
B) relationships among activities within the firm and with other stakeholders that are part of the expanded value chain of the firm. 
C) relationships among activities outside of the firm 
D) interrelationships among activities outside of the firm. 
A) interrelationships among activities within the firm 
B) relationships among activities within the firm and with other stakeholders that are part of the expanded value chain of the firm. 
C) relationships among activities outside of the firm 
D) interrelationships among activities outside of the firm.

In assessing its primary activities,an airline would examine

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

The internal business perspective of the balanced scorecard answers which of the following questions?

Which of the following is not a factor that helps to explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate?

Financial ratio analysis measures the performance of the firm based on all but which of the following?

Which of the following is a profitability ratio?

Managers should focus their attention on interrelationships among value-chain activities within the firm,not on relationships among activities within the firm and other organizations (such as suppliers and customers).

Explain the difference between tangible and intangible resources.Provide an example of each.

Financial analysis provides an accurate way to assess the relative strengths of firms and can be used as a complete guide to study companies.

Four factors help explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate.Which is not one of these factors?

The innovation and learning perspective of the balanced scorecard answers which of the following questions?

The value-chain concept assumes that both primary and support activities can produce value for customers.

Explain this statement: A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

Apple combines and packages proven technology in new and innovative ways.This is an example of its use of

The balanced scorecard provides top managers with a ________ view of the business.

The ability to hire,motivate,and retain human capital is an example of ________ capabilities in the resource-based view of the firm.

Tangible resources are assets that are relatively easy to identify such as financial and physical assets.

Strategic Management: Creating Competitive Advantages

Analyzing the External Environment of the Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Business-Level Strategy: Creating and Sustaining Competitive Advantages

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporate Governance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fostering Corporate Entrepreneurship

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Exam 3: Assessing the Internal Environment of the Firm

In assessing its primary activities,an airline would examine

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

The internal business perspective of the balanced scorecard answers which of the following questions?

Which of the following is not a factor that helps to explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate?

Financial ratio analysis measures the performance of the firm based on all but which of the following?

Which of the following is a profitability ratio?

Managers should focus their attention on interrelationships among value-chain activities within the firm,not on relationships among activities within the firm and other organizations (such as suppliers and customers).

Explain the difference between tangible and intangible resources.Provide an example of each.

Financial analysis provides an accurate way to assess the relative strengths of firms and can be used as a complete guide to study companies.

Four factors help explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate.Which is not one of these factors?

The innovation and learning perspective of the balanced scorecard answers which of the following questions?

The value-chain concept assumes that both primary and support activities can produce value for customers.

Explain this statement: A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

Apple combines and packages proven technology in new and innovative ways.This is an example of its use of

The balanced scorecard provides top managers with a ________ view of the business.

The ability to hire,motivate,and retain human capital is an example of ________ capabilities in the resource-based view of the firm.

Tangible resources are assets that are relatively easy to identify such as financial and physical assets.

Strategic Management: Creating Competitive Advantages

Analyzing the External Environment of the Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Business-Level Strategy: Creating and Sustaining Competitive Advantages

Corporate-Level Strategy: Creating Value Through Diversification

International Strategy: Creating Value in Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporate Governance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fostering Corporate Entrepreneurship

Filters