Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

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Boomerang employees,according to a study published in Personnel Psychology,are statistically more likely to leave a firm if they experienced a negative life event or if they

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If employees are working effectively in teams and sharing their knowledge and learning from each other,they will be ________ to add value to the firm and they also will be ________ to leave the organization because of the loyalties and social ties that they develop over time.

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The creation of knowledge assets is typically characterized by

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Social capital has downsides.Which of the following is a downside?

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According to the text,intellectual capital is the difference between the market value and the book value of a firm.Intellectual capital can be increased by

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An advantage of effective social networks that might help in career success is

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Tacit knowledge

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Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

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When an organization tries to improve cycle times in a manufacturing process,it finds far more value in problem solving shaped by the diverse experiences,perspectives,and learning of a tightly knit team than in a training manual alone.SAP uses these ________ flows to gain competitive advantage.

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Data analytics add new information that helps predict who will leave and who will make the best employee according to Deloitte,the HR consulting company.A key advantage of the new analytics techniques over traditional approaches is that they are ________ rather than ________.

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Developing human capital is essential to maintaining a competitive advantage in the current knowledge economy.Efforts and initiatives to develop human capital should be directed

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Once a knowledge asset (e.g. ,a software code)is developed and paid for,it can be used many times at very low cost as long as it does not have to be substantially modified each time.

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Training and development at all levels of the organization are necessary if employees are to remain current throughout the duration of their employment.Which of the following activities would also be necessary?

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In a 360-degree evaluation and feedback system,which of these does not rate the skills and performance of an individual?

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The power of a manager,traditionally,was embedded in the hierarchy of the firm.As organizational structures flatten,this power is repositioned in the ________ of the network.These people are not necessarily at the top of the hierarchy or even experts in their fields.

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Structural holes,according to Ron Burt of the University of Chicago,are the ________ gap between two groups and are common in organizations.

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In the knowledge economy,if a large portion of company value is in intellectual and human assets,the difference between the market value and book value of the company should ________ a company with mostly physical and financial assets.

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Sharing knowledge and information throughout the organization can be a means of

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The dangers of email include all of the following except

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Knowledge workers often exhibit ________ loyalties to their colleagues and their profession relative to their employing organization.

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