Exam 9: Enterprise Applications to Manage Supply Chains and Respond to Customers

The most explosive growth in software as a service (SaaS)offerings has been for ________ management.

Enterprise software does not include analytical tools for using data captured by the system to evaluate overall organizational performance.

After implementing enterprise software from Oracle,Alcoa eliminated many ________ processes and systems.

Components or parts of finished products are referred to as

Donald is looking at the business processes that are critical in his firm.The processes include order processing,quotations,contracts,product configuration,pricing,billing,credit checking,incentive and commission management,and sales planning.Which of the business processes supported by enterprise software is most critical for this firm?

________ can integrate information from enterprise applications and disparate in-house legacy systems,presenting it to users through a Web interface so that the information appears to be coming from a single source.

Canada Post delivers more than ________ piece(s)of mail per person in Canada five days a week.

Around the globe,companies are increasingly becoming more ________,both internally and with other companies.

The total cost for an average large system implementation based on SAP or Oracle software,including software,database tools,consulting fees,personnel costs,training,and perhaps hardware costs,runs over $12 000.

Enterprise software includes ________ tools for using data captured by the system to evaluate overall organizational performance.

Companies are realizing that their only enduring competitive strength may be their ________ with customers.

In a(n)________ strategy,components arrive exactly at the moment they are needed,and finished goods are shipped as they leave the assembly line.

Goods start out as ________ and,as they move through the supply chain,are transformed into intermediate products,and finally,into finished products.

There are versions of enterprise software packages designed for small businesses.

Marketing modules in CRM systems would provide tools for

________ software provides a single point for users to manage and evaluate marketing campaigns across multiple channels,including e-mail,direct mail,telephone,the Web,and wireless messages.

Which of the following is an important capability for sales processes that is found in most major CRM software products?

________ is used to determine how much product a business needs to make to satisfy all of its customers' demands.

Which of the following is NOT true about enterprise systems?

A ________ (also known as a contact point)is a method of interaction with the customer,such as telephone,e-mail,customer service desk,conventional mail,Web site,wireless device,or retail store.