Exam 3: Achieving Competitive Advantage With Information Systems

The support activities of a firm include:

Select a popular product or company that you are familiar with, such as Apple's iPod. Apply Porter's competitive forces model to that product and/or company. Which of the four generic strategies is the company using?

Mass customization allows a company to offer individually tailored products using the same production resources as mass production.

________ systems are those in which development occurs at the home base, but operations are handed over to autonomous units in foreign locations.

In a ________ system configuration, separate information systems are designed and managed by each foreign unit.

BPM is considered concluded when the new processes are both implemented and accepted.

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, it is often referred to as creating:

Which of the following best describes business globalization?

All of the following industries have been severely disrupted by the Internet except:

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

What is BPM? What are the steps involved in practicing BPM?

A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.

The effect of the Internet has been to raise bargaining power over suppliers.

The emergence of the World Wide Web acted as a disruptive technology for:

Business process reengineering is the radical redesign of business processes.

The value chain model classifies all company activities as either primary or support.

The ________ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

In some instances, BPM will lead to a paradigm shift that transforms the nature of the business itself.

An information system can enhance core competencies by: