Question 1

The most successful solutions or methods for achieving a business objective are called:

Accepted Answer

A) core processes. 
B) best processes. 
C) benchmarks. 
D) best practices. 
A) core processes. 
B) best processes. 
C) benchmarks. 
D) best practices.

Question 2

In network economics, the value of a commercial software vendor's software products:

Accepted Answer

A) increases as more people use them. 
B) decreases as more people use them. 
C) increases due to higher marginal gain in output. 
D) decreases according to the law of diminishing returns. 
A) increases as more people use them. 
B) decreases as more people use them. 
C) increases due to higher marginal gain in output. 
D) decreases according to the law of diminishing returns.

Question 3

A firm can exercise greater control over its suppliers by having:

Accepted Answer

A) more suppliers. 
B) fewer suppliers. 
C) global suppliers. 
D) local suppliers. 
A) more suppliers. 
B) fewer suppliers. 
C) global suppliers. 
D) local suppliers.

Question 4

The iPad can be seen as a disruptive technology for the ________ industry.

Accepted Answer

A) publishing 
B) music 
C) software 
D) travel 
A) publishing 
B) music 
C) software 
D) travel

Question 5

Which of the following does not describe a difference between the way customers and producers see quality?

Accepted Answer

A) For a consumer, quality means uniformity of the product. 
B) Consumers are concerned with the quality of the service. 
C) A consumer view of quality includes its durability and safety. 
D) For a producer, quality can be measured with a test. 
A) For a consumer, quality means uniformity of the product. 
B) Consumers are concerned with the quality of the service. 
C) A consumer view of quality includes its durability and safety. 
D) For a producer, quality can be measured with a test.

Question 6

Discuss the ways information systems can be used to improve quality.

Accepted Answer

Information systems can help improve qua

Question 7

A substitute product of most concern for a cable TV distributor is:

Accepted Answer

A) satellite TV. 
B) broadcast TV. 
C) satellite radio. 
D) the Internet. 
A) satellite TV. 
B) broadcast TV. 
C) satellite radio. 
D) the Internet.

Question 8

Benchmarks are specific standards for business processes set by industry leaders.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not one of the competitive forces of Porter's model?

Accepted Answer

A) Suppliers 
B) Other competitors 
C) External environment 
D) Customers 
A) Suppliers 
B) Other competitors 
C) External environment 
D) Customers

Question 10

The greatest barrier to changing business processes is, ironically, management itself.

Accepted Answer

A) True 
 B)False

Question 11

Value chain analysis is useful at the business level to highlight specific activities in the business where information systems are most likely to have a strategic impact. Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology.

Accepted Answer

The value chain model highlights activit

Question 12

Quality control is seen as an end in itself in Six Sigma.

Accepted Answer

A) True 
 B)False

Question 13

Probably the best single way to reduce quality problems is to reduce cycle time.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following can force a business and its competitors to compete on price alone?

Accepted Answer

A) High product differentiation 
B) Poor process efficiency 
C) Demand control 
D) Transparent marketplace 
A) High product differentiation 
B) Poor process efficiency 
C) Demand control 
D) Transparent marketplace

Question 15

All of the following are psychological aspects of quality except:

Accepted Answer

A) effective marketing. 
B) company's knowledge of its products. 
C) the product's reputation. 
D) the courtesy of salespeople. 
A) effective marketing. 
B) company's knowledge of its products. 
C) the product's reputation. 
D) the courtesy of salespeople.

Question 16

A virtual company:

Accepted Answer

A) uses the capabilities of other companies without being physically tied to those companies. 
B) uses Internet technology to maintain a virtual storefront. 
C) uses Internet technology to maintain a networked community of users. 
D) provides entirely Internet-driven services, or virtual products. 
A) uses the capabilities of other companies without being physically tied to those companies. 
B) uses Internet technology to maintain a virtual storefront. 
C) uses Internet technology to maintain a networked community of users. 
D) provides entirely Internet-driven services, or virtual products.

Question 17

Walmart's continuous replenishment system allows it to:

Accepted Answer

A) provide mass customization. 
B) provide an efficient customer response system. 
C) strengthen customer intimacy. 
D) achieve economy of scale. 
A) provide mass customization. 
B) provide an efficient customer response system. 
C) strengthen customer intimacy. 
D) achieve economy of scale.

Question 18

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

Accepted Answer

A) Product differentiation 
B) Traditional competitors 
C) Low number of suppliers 
D) New market entrants 
A) Product differentiation 
B) Traditional competitors 
C) Low number of suppliers 
D) New market entrants

Question 19

Internet technology:

Accepted Answer

A) makes it easy for rivals to compete on price alone. 
B) imposes a significant cost of entry, due to infrastructure requirements. 
C) increases the difference between competitors because of the wide availability of information. 
D) makes it easy to sustain operational advantages. 
A) makes it easy for rivals to compete on price alone. 
B) imposes a significant cost of entry, due to infrastructure requirements. 
C) increases the difference between competitors because of the wide availability of information. 
D) makes it easy to sustain operational advantages.

Question 20

Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources.

Accepted Answer

A) True 
 B)False

The most successful solutions or methods for achieving a business objective are called:

In network economics, the value of a commercial software vendor's software products:

A firm can exercise greater control over its suppliers by having:

The iPad can be seen as a disruptive technology for the ________ industry.

Which of the following does not describe a difference between the way customers and producers see quality?

Discuss the ways information systems can be used to improve quality.

A substitute product of most concern for a cable TV distributor is:

Benchmarks are specific standards for business processes set by industry leaders.

Which of the following is not one of the competitive forces of Porter's model?

The greatest barrier to changing business processes is, ironically, management itself.

Value chain analysis is useful at the business level to highlight specific activities in the business where information systems are most likely to have a strategic impact. Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology.

Quality control is seen as an end in itself in Six Sigma.

Probably the best single way to reduce quality problems is to reduce cycle time.

Which of the following can force a business and its competitors to compete on price alone?

All of the following are psychological aspects of quality except:

A virtual company:

Walmart's continuous replenishment system allows it to:

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

Internet technology:

Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters

Exam 3: Achieving Competitive Advantage With Information Systems

The most successful solutions or methods for achieving a business objective are called:

In network economics, the value of a commercial software vendor's software products:

A firm can exercise greater control over its suppliers by having:

The iPad can be seen as a disruptive technology for the ________ industry.

Which of the following does not describe a difference between the way customers and producers see quality?

Discuss the ways information systems can be used to improve quality.

A substitute product of most concern for a cable TV distributor is:

Benchmarks are specific standards for business processes set by industry leaders.

Which of the following is not one of the competitive forces of Porter's model?

The greatest barrier to changing business processes is, ironically, management itself.

Quality control is seen as an end in itself in Six Sigma.

Probably the best single way to reduce quality problems is to reduce cycle time.

Which of the following can force a business and its competitors to compete on price alone?

All of the following are psychological aspects of quality except:

A virtual company:

Walmart's continuous replenishment system allows it to:

A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?

Internet technology:

Franchisers are firms that have their product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing, and human resources.

Business Information Systems in Your Career

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure: Hardware and Software

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Improving Decision Making and Managing Knowledge

Building Information Systems and Managing Projects

Filters