Exam 1: Information Systems in Global Business Today

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Knowledge workers assist with paperwork at all levels of the firm.

Define operational excellence. How can information systems help achieve it?

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

In a hierarchical organization, the upper levels consist of

Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

Computers are only part of an information system.

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

________ is a global network that uses universal standards to connect millions of different networks around the world.

Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to

An IT infrastructure provides the platform on which the firm can build its information systems.

Computer ________ consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.

An example of raw data from a national chain of automobile stores would be

Sociologists study information systems with an eye to understanding

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

The costs for firms operating on a global scale have been drastically reduced by

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called