Question 1

Identify at least six benefits and four challenges of enterprise systems.

Accepted Answer

Benefits include: increasing operational efficiency; providing firmwide information to help decision-making; standardized business processes; greater responsiveness to customer needs; greater accuracy in fulfilling product demand; reduction of inventory and inventory costs; reduction in order-to-delivery time; improving business processes; removing redundant processes and systems; lowering costs through centralized processing; and improved decision-making.
Challenges include: the expense of the software and related costs; the time required for implementation; deep-seated technological changes required, the deep-seated organizational changes required; overcoming organizational resistance; switching costs; data cleansing work required.

Question 2

Capabilities of supply chain execution systems would not include

Accepted Answer

A)  identifying the optimal transportation mode. 
B)  tracking the flow of finished goods. 
C)  managing materials. 
D)  managing warehouse operations. 
A)  identifying the optimal transportation mode. 
B)  tracking the flow of finished goods. 
C)  managing materials. 
D)  managing warehouse operations. A

Question 3

Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.

Accepted Answer

A) True 
 B)False  False

Question 4

Components or parts of finished products are referred to as

Accepted Answer

A)  upstream materials. 
B)  raw materials. 
C)  secondary products. 
D)  intermediate products. 
A)  upstream materials. 
B)  raw materials. 
C)  secondary products. 
D)  intermediate products.

Question 5

Why is overstocking warehouses not an effective solution for a problem of low availability?

Accepted Answer

A)  It does not speed product time to market. 
B)  It is an inefficient use of raw materials. 
C)  It increases sales costs. 
D)  It increases inventory costs. 
A)  It does not speed product time to market. 
B)  It is an inefficient use of raw materials. 
C)  It increases sales costs. 
D)  It increases inventory costs.

Question 6

A company's organizations and processes for distributing and delivering products to the final customers is the

Accepted Answer

A)  supplier's internal supply chain. 
B)  external supply chain. 
C)  upstream portion of the supply chain. 
D)  downstream portion of the supply chain. 
A)  supplier's internal supply chain. 
B)  external supply chain. 
C)  upstream portion of the supply chain. 
D)  downstream portion of the supply chain.

Question 7

Identify two classifications for supply chain software. For each classification, identify five capabilities.

Accepted Answer

Supply chain planning systems and supply

Question 8

________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners.

Accepted Answer

A)  SCM 
B)  SFA 
C)  ERM 
D)  PRM 
A)  SCM 
B)  SFA 
C)  ERM 
D)  PRM

Question 9

In a(n) ________ strategy, components arrive exactly at the moment they are needed, and finished goods are shipped as they leave the assembly line.

Accepted Answer

The answer of In a(n) ________ strategy, components arrive exactly...

Question 10

You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what benefits an enterprise system would bring. Would an enterprise system be appropriate for this company? What steps would you take in determining this?

Accepted Answer

An enterprise system may be too expensiv

Question 11

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

Accepted Answer

A)  SCM 
B)  SFA 
C)  ERM 
D)  PRM 
A)  SCM 
B)  SFA 
C)  ERM 
D)  PRM

Question 12

You would expect to find PRM and ERM modules in the most comprehensive CRM software packages.

Accepted Answer

A) True 
 B)False

Question 13

A company's suppliers and it's suppliers' suppliers constitutes the ________ portion of the supply chain.

Accepted Answer

The answer of A company's suppliers and it's suppliers' suppliers...

Question 14

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Accepted Answer

A) True 
 B)False

Question 15

Identify and describe the two types of customer relationship management applications.

Accepted Answer

Operational CRM and analytical CRM are t

Question 16

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

Accepted Answer

A)  network 
B)  bullwhip 
C)  ripple 
D)  whirlpool 
A)  network 
B)  bullwhip 
C)  ripple 
D)  whirlpool

Question 17

Enterprise systems are typically built around one or two major business workflows.

Accepted Answer

A) True 
 B)False

Question 18

In order to achieve maximum benefit from an enterprise software package, a business

Accepted Answer

A)  customizes the software to match all of its business processes. 
B)  uses only the processes in the software that match its own processes. 
C)  changes the way it works to match the software's business processes. 
D)  selects only the software that best matches its existing business processes. 
A)  customizes the software to match all of its business processes. 
B)  uses only the processes in the software that match its own processes. 
C)  changes the way it works to match the software's business processes. 
D)  selects only the software that best matches its existing business processes.

Question 19

Identify five benefits of customer relationship management systems.

Accepted Answer

Benefits include: better customer servic

Question 20

Enterprise software is built around thousands of predefined business processes that reflect

Accepted Answer

A)  the firm's organization. 
B)  industry goals. 
C)  best practices. 
D)  cutting edge workflow analyses. 
A)  the firm's organization. 
B)  industry goals. 
C)  best practices. 
D)  cutting edge workflow analyses.

Identify at least six benefits and four challenges of enterprise systems.

Capabilities of supply chain execution systems would not include

Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.

Components or parts of finished products are referred to as

Why is overstocking warehouses not an effective solution for a problem of low availability?

A company's organizations and processes for distributing and delivering products to the final customers is the

Identify two classifications for supply chain software. For each classification, identify five capabilities.

________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners.

In a(n) ________ strategy, components arrive exactly at the moment they are needed, and finished goods are shipped as they leave the assembly line.

You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what benefits an enterprise system would bring. Would an enterprise system be appropriate for this company? What steps would you take in determining this?

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

You would expect to find PRM and ERM modules in the most comprehensive CRM software packages.

A company's suppliers and it's suppliers' suppliers constitutes the ________ portion of the supply chain.

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Identify and describe the two types of customer relationship management applications.

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

Enterprise systems are typically built around one or two major business workflows.

In order to achieve maximum benefit from an enterprise software package, a business

Identify five benefits of customer relationship management systems.

Enterprise software is built around thousands of predefined business processes that reflect

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 9: Achieving Operational Excellence and Customer Intimacy:

Identify at least six benefits and four challenges of enterprise systems.

Capabilities of supply chain execution systems would not include

Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.

Components or parts of finished products are referred to as

Why is overstocking warehouses not an effective solution for a problem of low availability?

A company's organizations and processes for distributing and delivering products to the final customers is the

Identify two classifications for supply chain software. For each classification, identify five capabilities.

________ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and its selling partners.

In a(n) ________ strategy, components arrive exactly at the moment they are needed, and finished goods are shipped as they leave the assembly line.

You have been hired by Santori, Inc., a small company that imports and distributes an Italian sparkling water. The company is interested in what benefits an enterprise system would bring. Would an enterprise system be appropriate for this company? What steps would you take in determining this?

________ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation.

You would expect to find PRM and ERM modules in the most comprehensive CRM software packages.

A company's suppliers and it's suppliers' suppliers constitutes the ________ portion of the supply chain.

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

Identify and describe the two types of customer relationship management applications.

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

Enterprise systems are typically built around one or two major business workflows.

In order to achieve maximum benefit from an enterprise software package, a business

Identify five benefits of customer relationship management systems.

Enterprise software is built around thousands of predefined business processes that reflect

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters