Question 1

Both structured and unstructured documents can contain knowledge.

Accepted Answer

A) True 
 B)False

Question 2

Structured knowledge is explicit knowledge that exists in informal documents.

Accepted Answer

A) True 
 B)False

Question 3

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called

Accepted Answer

A)  KWS. 
B)  LMS. 
C)  wikis. 
D)  CAD systems. 
E)  KMS. 
A)  KWS. 
B)  LMS. 
C)  wikis. 
D)  CAD systems. 
E)  KMS.

Question 4

What is the first value-adding step in the knowledge business value chain?

Accepted Answer

A)  acquire 
B)  data and information acquisition 
C)  store 
D)  disseminate 
E)  apply 
A)  acquire 
B)  data and information acquisition 
C)  store 
D)  disseminate 
E)  apply

Question 5

What do you see as the challenges in setting up a knowledge management system?

Accepted Answer

Determining what knowledge will be the m

Question 6

Which of the following is not a typical component or capability of an enterprise content management system?

Accepted Answer

A)  LMS 
B)  social networking tools 
C)  tagging tools 
D)  digital asset management 
E)  KWS 
A)  LMS 
B)  social networking tools 
C)  tagging tools 
D)  digital asset management 
E)  KWS

Question 7

What is the difference between a neural network, fuzzy logic, and genetic algorithms?
 Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?

Accepted Answer

A neural network attempts to emulate the

Question 8

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

Accepted Answer

A)  enterprise content management system 
B)  digital asset management system 
C)  CAD system 
D)  VRML system 
E)  LMS 
A)  enterprise content management system 
B)  digital asset management system 
C)  CAD system 
D)  VRML system 
E)  LMS

Question 9

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

Accepted Answer

A) True 
 B)False

Question 10

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

Accepted Answer

A)  CAD systems. 
B)  virtual reality systems. 
C)  fuzzy logic systems. 
D)  intelligent agents. 
E)  genetic algorithms. 
A)  CAD systems. 
B)  virtual reality systems. 
C)  fuzzy logic systems. 
D)  intelligent agents. 
E)  genetic algorithms.

Question 11

The model of human knowledge used by expert systems is referred to as

Accepted Answer

A)  the knowledge base. 
B)  CBR. 
C)  a neural network. 
D)  AI. 
E)  an inference engine. 
A)  the knowledge base. 
B)  CBR. 
C)  a neural network. 
D)  AI. 
E)  an inference engine.

Question 12

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Accepted Answer

Student answers will vary. The ability t

Question 13

Identify the three major types of knowledge management systems. Provide two examples of each.

Accepted Answer

The major types of knowledge management

Question 14

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.

Accepted Answer

A)  Unstructured 
B)  Tacit 
C)  Management 
D)  Explicit 
E)  Semi-structured 
A)  Unstructured 
B)  Tacit 
C)  Management 
D)  Explicit 
E)  Semi-structured

Question 15

What is knowledge management?
 What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?

Accepted Answer

Knowledge management is the set of proce

Question 16

Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.

Accepted Answer

Steps in the knowledge management chain

Question 17

Systems that integrate different types of techniques, such as genetic algorithms, fuzzy logic, neural networks, and expert systems, into a single application are called ________ systems.

Accepted Answer

A)  differential intelligence 
B)  hybrid AI 
C)  machine learning 
D)  enterprise learning 
E)  CAD 
A)  differential intelligence 
B)  hybrid AI 
C)  machine learning 
D)  enterprise learning 
E)  CAD

Question 18

Expert systems

Accepted Answer

A)  solve problems too difficult for human experts. 
B)  are based on DO WHILE rules. 
C)  work in very limited domains. 
D)  share characteristics with mainframe computing. 
E)  are used for knowledge discovery. 
A)  solve problems too difficult for human experts. 
B)  are based on DO WHILE rules. 
C)  work in very limited domains. 
D)  share characteristics with mainframe computing. 
E)  are used for knowledge discovery.

Question 19

Knowledge is universally applicable and easily moved.

Accepted Answer

A) True 
 B)False

Question 20

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Accepted Answer

A)  fuzzy logic 
B)  intelligent agents 
C)  genetic algorithms 
D)  neural networks 
E)  CBR 
A)  fuzzy logic 
B)  intelligent agents 
C)  genetic algorithms 
D)  neural networks 
E)  CBR

Both structured and unstructured documents can contain knowledge.

Structured knowledge is explicit knowledge that exists in informal documents.

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called

What is the first value-adding step in the knowledge business value chain?

What do you see as the challenges in setting up a knowledge management system?

Which of the following is not a typical component or capability of an enterprise content management system?

What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

The model of human knowledge used by expert systems is referred to as

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Identify the three major types of knowledge management systems. Provide two examples of each.

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.

What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?

Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.

Systems that integrate different types of techniques, such as genetic algorithms, fuzzy logic, neural networks, and expert systems, into a single application are called ________ systems.

Expert systems

Knowledge is universally applicable and easily moved.

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 11: Managing Knowledge

Both structured and unstructured documents can contain knowledge.

Structured knowledge is explicit knowledge that exists in informal documents.

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called

What is the first value-adding step in the knowledge business value chain?

What do you see as the challenges in setting up a knowledge management system?

Which of the following is not a typical component or capability of an enterprise content management system?

What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs?

Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use

The model of human knowledge used by expert systems is referred to as

You have been hired by a small architectural firm interested in implementing a knowledge management system. What features do you think would be of most benefit to them?

Identify the three major types of knowledge management systems. Provide two examples of each.

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.

What is knowledge management? What types of knowledge might a company such as a taxi service have, and could a taxi service benefit from knowledge management?

Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.

Systems that integrate different types of techniques, such as genetic algorithms, fuzzy logic, neural networks, and expert systems, into a single application are called ________ systems.

Expert systems

Knowledge is universally applicable and easily moved.

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters