Question 1

Analyzing the strengths, weaknesses, opportunities and threats of an organization are all steps in a task analysis.

Accepted Answer

A) True 
 B)False

Question 2

During the interview, Seth shared with you that he is interested in going back to school for his master's degree in order to prepare himself to eventually take on a management role with the organization. This demonstrates that Seth has high learning agility.

Accepted Answer

A) True 
 B)False

Question 3

When designing a training program, as long as you have learning objectives the rest of the program will fall into place.

Accepted Answer

A) True 
 B)False

Question 4

All telephone operators at an organization are provided with ________ training which teaches them customer service skills and appropriate telephone etiquette.

Accepted Answer

The answer of All telephone operators at an organization are...

Question 5

An organization designing an ethics training program should keep all of the following in mind in regard to the content EXCEPT:

Accepted Answer

A)  offer ethics training just to those who have a profession which requires an oath related to ethics. 
B)  include ethics training as part of new hire orientation. 
C)  ensure that any training program offered discusses how ethics may be related to the topic. 
D)  include discussion about the importance of and regulations related to non-discrimination. 
E)  ensure that training offered is available and accessible to everyone. 
A)  offer ethics training just to those who have a profession which requires an oath related to ethics. 
B)  include ethics training as part of new hire orientation. 
C)  ensure that any training program offered discusses how ethics may be related to the topic. 
D)  include discussion about the importance of and regulations related to non-discrimination. 
E)  ensure that training offered is available and accessible to everyone.

Question 6

If you need to train an employee who is a tactile learner on how a new piece of equipment works, you would be best to provide them with an instruction manual in which they can take notes and highlight important points.

Accepted Answer

A) True 
 B)False

Question 7

Designing an educational program for employees is the first step in an effective training process.

Accepted Answer

A) True 
 B)False

Question 8

All health care workers must be trained in privacy and confidentiality rules and regulations. This is an example of:

Accepted Answer

A)  legal compliance training. 
B)  diversity training. 
C)  knowledge training. 
D)  skills training. 
E)  behavioral training. 
A)  legal compliance training. 
B)  diversity training. 
C)  knowledge training. 
D)  skills training. 
E)  behavioral training.

Question 9

An organization should provide ________ programs to enhance employees' knowledge, skills and abilities required to be successful in their jobs.

Accepted Answer

The answer of An organization should provide ________ programs to...

Question 10

A/An ________ analysis is completed by observing an employee do their job, reviewing their past performance evaluations, talking to their supervisor, and having the employee complete a skills inventory.

Accepted Answer

The answer of A/An ________ analysis is completed by observing...

Question 11

Employee orientation programs would be an example of a/an:

Accepted Answer

A)  diversity training. 
B)  employment regulatory requirement. 
C)  onboarding process. 
D)  developmental opportunity. 
E)  training program. 
A)  diversity training. 
B)  employment regulatory requirement. 
C)  onboarding process. 
D)  developmental opportunity. 
E)  training program.

Question 12

Explain what is meant by on the job training. Provide some examples of when OJT may be appropriate. What can a trainer do to ensure that OJT is effective?

Accepted Answer

On the job training involves an employee

Question 13

A new manager who is having difficulty understanding the budget process requests help from one of the financial analysts to ________ him in the use and completion of the appropriate budget forms.

Accepted Answer

The answer of A new manager who is having difficulty...

Question 14

Sharing the "big picture" with adult learners is unnecessary and frustrating to them because most of them have attended several training programs and understand how their jobs fit with the training that they are required to attend.

Accepted Answer

A) True 
 B)False

Question 15

An organization requires its female security guards to attend self defense training but does not inform male security guards about the training because they feel that males already have the skills necessary to defend themselves should an issue arise. Based on this information which of the following statements is most accurate?

Accepted Answer

A)  The male employees could claim that they have been discriminated against. 
B)  The female employees could claim that they have been discriminated against. 
C)  The organization has based their decision on a complete needs assessment. 
D)  This approach may be in violation of the ADEA. 
E)  Both A and B are accurate. 
A)  The male employees could claim that they have been discriminated against. 
B)  The female employees could claim that they have been discriminated against. 
C)  The organization has based their decision on a complete needs assessment. 
D)  This approach may be in violation of the ADEA. 
E)  Both A and B are accurate.

Question 16

In order to change behavior, ethics training:

Accepted Answer

A)  should focus on develop an employee's knowledge regarding ethics theories. 
B)  must be designed to include role plays which demonstrate good ethical behavior. 
C)  must explain the expectations that the organization has regarding what the appropriate ethical behavior should be. 
D)  should include an evaluation where the trainee can provide feedback about how their behavior has changed. 
E)  must focus on regulations related to ethical behavior. 
A)  should focus on develop an employee's knowledge regarding ethics theories. 
B)  must be designed to include role plays which demonstrate good ethical behavior. 
C)  must explain the expectations that the organization has regarding what the appropriate ethical behavior should be. 
D)  should include an evaluation where the trainee can provide feedback about how their behavior has changed. 
E)  must focus on regulations related to ethical behavior.

Question 17

If you wanted to determine that a training program had an impact on organizational results the best method to use would be to:

Accepted Answer

A)  review learning objectives to ensure they match organizational objectives. 
B)  provide a post test to all trainees to see if they understand the learning objectives. 
C)  question trainers about how well they think the training worked. 
D)  do a comparison of actual employee performance against performance expectations. 
E)  have all trainees complete an evaluation of the training program once it is complete. 
A)  review learning objectives to ensure they match organizational objectives. 
B)  provide a post test to all trainees to see if they understand the learning objectives. 
C)  question trainers about how well they think the training worked. 
D)  do a comparison of actual employee performance against performance expectations. 
E)  have all trainees complete an evaluation of the training program once it is complete.

Question 18

When determining how training will be presented in an global organization all of the following are especially important to consider EXCEPT:

Accepted Answer

A)  will training materials need to be translated. 
B)  are participants going to be willing to ask questions. 
C)  will participants be comfortable providing feedback. 
D)  how will budget constraints impact the quality of the training. 
E)  what type of training format does the culture prefer. 
A)  will training materials need to be translated. 
B)  are participants going to be willing to ask questions. 
C)  will participants be comfortable providing feedback. 
D)  how will budget constraints impact the quality of the training. 
E)  what type of training format does the culture prefer.

Question 19

________ helps employees understand how their jobs fit in with the goals and objectives of the organization.

Accepted Answer

Employee o

Question 20

Keeping employees updated on-going in regard to the knowledge, skills and abilities needed to perform the jobs is known as:

Accepted Answer

A)  competency evaluation. 
B)  onboarding. 
C)  training. 
D)  development. 
E)  task analysis. 
A)  competency evaluation. 
B)  onboarding. 
C)  training. 
D)  development. 
E)  task analysis.

Analyzing the strengths, weaknesses, opportunities and threats of an organization are all steps in a task analysis.

During the interview, Seth shared with you that he is interested in going back to school for his master's degree in order to prepare himself to eventually take on a management role with the organization. This demonstrates that Seth has high learning agility.

When designing a training program, as long as you have learning objectives the rest of the program will fall into place.

All telephone operators at an organization are provided with ________ training which teaches them customer service skills and appropriate telephone etiquette.

An organization designing an ethics training program should keep all of the following in mind in regard to the content EXCEPT:

If you need to train an employee who is a tactile learner on how a new piece of equipment works, you would be best to provide them with an instruction manual in which they can take notes and highlight important points.

Designing an educational program for employees is the first step in an effective training process.

All health care workers must be trained in privacy and confidentiality rules and regulations. This is an example of:

An organization should provide ________ programs to enhance employees' knowledge, skills and abilities required to be successful in their jobs.

A/An ________ analysis is completed by observing an employee do their job, reviewing their past performance evaluations, talking to their supervisor, and having the employee complete a skills inventory.

Employee orientation programs would be an example of a/an:

Explain what is meant by on the job training. Provide some examples of when OJT may be appropriate. What can a trainer do to ensure that OJT is effective?

A new manager who is having difficulty understanding the budget process requests help from one of the financial analysts to ________ him in the use and completion of the appropriate budget forms.

Sharing the "big picture" with adult learners is unnecessary and frustrating to them because most of them have attended several training programs and understand how their jobs fit with the training that they are required to attend.

In order to change behavior, ethics training:

If you wanted to determine that a training program had an impact on organizational results the best method to use would be to:

When determining how training will be presented in an global organization all of the following are especially important to consider EXCEPT:

________ helps employees understand how their jobs fit in with the goals and objectives of the organization.

Keeping employees updated on-going in regard to the knowledge, skills and abilities needed to perform the jobs is known as:

Managing Employees for Competitive Advantage

Organizational Demands and Environmental Influences

Regulatory Issues

Job Design and Job Analysis

Workforce Planning

Recruitment

Selection

Performance Management

Compensating Employees

Incentives and Rewards

Employee Benefits and Safety Programs

Labor Unions and Employee Management

Creating High Performing Hr Systems

Filters

Exam 8: Training and Development

Analyzing the strengths, weaknesses, opportunities and threats of an organization are all steps in a task analysis.

During the interview, Seth shared with you that he is interested in going back to school for his master's degree in order to prepare himself to eventually take on a management role with the organization. This demonstrates that Seth has high learning agility.

When designing a training program, as long as you have learning objectives the rest of the program will fall into place.

All telephone operators at an organization are provided with ________ training which teaches them customer service skills and appropriate telephone etiquette.

An organization designing an ethics training program should keep all of the following in mind in regard to the content EXCEPT:

If you need to train an employee who is a tactile learner on how a new piece of equipment works, you would be best to provide them with an instruction manual in which they can take notes and highlight important points.

Designing an educational program for employees is the first step in an effective training process.

All health care workers must be trained in privacy and confidentiality rules and regulations. This is an example of:

An organization should provide ________ programs to enhance employees' knowledge, skills and abilities required to be successful in their jobs.

A/An ________ analysis is completed by observing an employee do their job, reviewing their past performance evaluations, talking to their supervisor, and having the employee complete a skills inventory.

Employee orientation programs would be an example of a/an:

Explain what is meant by on the job training. Provide some examples of when OJT may be appropriate. What can a trainer do to ensure that OJT is effective?

A new manager who is having difficulty understanding the budget process requests help from one of the financial analysts to ________ him in the use and completion of the appropriate budget forms.

Sharing the "big picture" with adult learners is unnecessary and frustrating to them because most of them have attended several training programs and understand how their jobs fit with the training that they are required to attend.

In order to change behavior, ethics training:

If you wanted to determine that a training program had an impact on organizational results the best method to use would be to:

When determining how training will be presented in an global organization all of the following are especially important to consider EXCEPT:

________ helps employees understand how their jobs fit in with the goals and objectives of the organization.

Keeping employees updated on-going in regard to the knowledge, skills and abilities needed to perform the jobs is known as:

Managing Employees for Competitive Advantage

Organizational Demands and Environmental Influences

Regulatory Issues

Job Design and Job Analysis

Workforce Planning

Recruitment

Selection

Performance Management

Compensating Employees

Incentives and Rewards

Employee Benefits and Safety Programs

Labor Unions and Employee Management

Creating High Performing Hr Systems

Filters