Exam 9: Performance Management

When implementing a diversity initiative, an organization can measure the performance of managers by tracking how many minorities they hire or promote in their department.

If a job expectation is that 100 products be completed each shift without any defects this would be considered a ________ for each person that holds that job.

When determining whether or not to weight performance standards, a manager must consider:

What is progressive discipline? Describe the steps. Why might an organization want to use positive discipline?

If a performance evaluation is designed to focus on an employee's traits it would include a review of all of the following EXCEPT:

How does diversity of the workforce impact the performance management process? What items must be addressed to ensure diversity is taken into consideration?

In order to be effective, performance measures must be all of the following EXCEPT:

A performance standard on the manager's job evaluation states that their department cannot have greater than 10% turnover. This is an example of a performance standard that has a high level of ________.

Describe the three methods that can be used to individually compare employee performance. Why might these types of evaluation methods not be effective in evaluating employee performance?

When considering which sources to use for performance data all of the following statements are correct EXCEPT:

The performance management system an organization designs and implements should support their philosophy about work/life balance or it runs the risk of confusing employees about job expectations.

In order to avoid discussing his poor performance, Edgar's supervisor scored him as a "meets" instead of a "needs improvement" on the performance standard related to the quality of his work. This type of type of rating error is known as:

What is meant by the statement that "performance evaluations should be developmental in nature?" Give examples.

When a performance evaluation is ________ there are increased concerns about biases based on ethnicity, gender and age.

All of the following are examples of how organizational demands can impact the performance management system of an organization EXCEPT:

If performance dimensions are created which are used to evaluate each employee against rather than comparing employees to each other then the ________ approach is being used.

The statement "completed product has less than 5% error rate" is an example of a:

If you are trying to take a more positive approach to disciplinary action all of the following statements are accurate EXCEPT:

Documentation regarding how an evaluation score was calculated should be maintained in the employees file but the complete evaluation document can be given to the employee.

A performance management system used by an organization in their home country will be suitable in their operations overseas because the same types of jobs are used overseas to produce the same product.