Exam 5: Using Is to Improve Processes

How can process management principles improve processes?

A managerial technology development process includes ________.

________ concern resource use and include planning,assessing,and analyzing the resources used by the company in pursuit of its objectives.

A(n)________ technology development process decides if a particular technology will be purchased or developed by the company.

Jennifer was recently hired by a software firm to investigate employee complaints,and train and evaluate personnel.Jennifer is in charge of the ________ processes in the software firm.

Processes such as procurement,managing inventory,and evaluating potential suppliers are a part of ________.

Which of the following processes typically seek to resolve issues that have long-range impact on an organization?

________ are referred to as quantities assigned to attributes.

Which of the following is true about strategic processes?

A process can be improved by creating a bottleneck.

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff,train,and evaluate personnel.

Which of the following primary activities of a value chain is responsible for receiving,storing,and disseminating product inputs?

Diagrams of suggested improvements are called "as-is" diagrams.

Six Sigma is the most common approach to process improvement in the manufacturing industry.

Briefly describe the role of operations as one of the primary activities in the value chain.

The situation in which the data needed for a process activity is available and stored in an accessible location is called an information silo.

Process teams use BPMN diagramming to depict process improvements.

Explain why a department may legitimately seek to keep its data in multiple databases.

Which of the following is true about objectives of processes?

People are more capable than automated actors in low-judgment settings where well-known and repeatable activities are performed.