Question 1

What are strategic processes? How are they different from managerial and operational processes?

Accepted Answer

Strategic processes seek to resolve issu

Question 2

Service processes concern the management of finished-goods inventory and the movement of goods from that inventory to the customer.

Accepted Answer

A) True 
 B)False

Question 3

________ are also called key performance indicators by process improvement experts.

Accepted Answer

A)  Objectives 
B)  Measures 
C)  Bottlenecks 
D)  Procedures 
A)  Objectives 
B)  Measures 
C)  Bottlenecks 
D)  Procedures

Question 4

How can organizations fix information silos?

Accepted Answer

One fix to the information silo problem

Question 5

Which of the following is an example of a strategic sales and marketing process?

Accepted Answer

A)  evaluating promotional discounts 
B)  awarding a refund 
C)  managing inventory 
D)  launching a new product 
A)  evaluating promotional discounts 
B)  awarding a refund 
C)  managing inventory 
D)  launching a new product

Question 6

Accurate measures are exact and precise.

Accepted Answer

A) True 
 B)False

Question 7

One common way to improve an activity is to add resources to it.

Accepted Answer

A) True 
 B)False

Question 8

Vera works at a bakery.She is in charge of ordering ingredients and boxes as well as receiving and paying for these items.With reference to inbound logistics processes,Vera is responsible for ________.

Accepted Answer

A)  order tracking 
B)  inventory management 
C)  procurement 
D)  scheduling maintenance 
A)  order tracking 
B)  inventory management 
C)  procurement 
D)  scheduling maintenance

Question 9

________ processes schedule the equipment,people,and facilities necessary to build or assemble a product or provide a service.

Accepted Answer

A)  Human resources 
B)  Sales and marketing 
C)  Outbound logistics 
D)  Operations 
A)  Human resources 
B)  Sales and marketing 
C)  Outbound logistics 
D)  Operations

Question 10

The most complete fix to eliminate information silos is to duplicate the data.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a reason for organizations to store data in separate databases?

Accepted Answer

A)  Each department in an organization may have different objectives. 
B)  Organizations prefer to decentralize the control of data they use. 
C)  Storing data in multiple databases completely eliminates information silos. 
D)  Duplicated data becomes inconsistent when changes are made to one set of data. 
A)  Each department in an organization may have different objectives. 
B)  Organizations prefer to decentralize the control of data they use. 
C)  Storing data in multiple databases completely eliminates information silos. 
D)  Duplicated data becomes inconsistent when changes are made to one set of data.

Question 12

Activities of processes that do not involve information systems cannot be improved.

Accepted Answer

A) True 
 B)False

Question 13

Corporate budgeting and introducing a new product are examples of ________.

Accepted Answer

A)  service processes 
B)  operational processes 
C)  managerial processes 
D)  strategic processes 
A)  service processes 
B)  operational processes 
C)  managerial processes 
D)  strategic processes

Question 14

Why is it essential to diagram a process?

Accepted Answer

Diagramming a process is typically neces

Question 15

As-is diagrams are ________.

Accepted Answer

A)  diagrams of future processes as predicted by the organizational team 
B)  diagrams of current processes that need no improvement 
C)  diagrams of the current process 
D)  diagrams of suggested improvements to a process 
A)  diagrams of future processes as predicted by the organizational team 
B)  diagrams of current processes that need no improvement 
C)  diagrams of the current process 
D)  diagrams of suggested improvements to a process

Question 16

The primary objective of sales and marketing processes is to find prospects and transform them into customers by selling them something.

Accepted Answer

A) True 
 B)False

Question 17

Information systems can hinder a process by restricting the flow of data.

Accepted Answer

A) True 
 B)False

Question 18

________ processes collect,store,and distribute products to buyers.

Accepted Answer

A)  Sales and marketing 
B)  Outbound logistics 
C)  Service 
D)  Operations 
A)  Sales and marketing 
B)  Outbound logistics 
C)  Service 
D)  Operations

Question 19

What are operational processes?

Accepted Answer

Operational processes are commonplace,ro

Question 20

Inbound logistics processes include scheduling the equipment,people,and facilities necessary to build or assemble a product or provide a service.

Accepted Answer

A) True 
 B)False

What are strategic processes? How are they different from managerial and operational processes?

Service processes concern the management of finished-goods inventory and the movement of goods from that inventory to the customer.

________ are also called key performance indicators by process improvement experts.

How can organizations fix information silos?

Which of the following is an example of a strategic sales and marketing process?

Accurate measures are exact and precise.

One common way to improve an activity is to add resources to it.

Vera works at a bakery.She is in charge of ordering ingredients and boxes as well as receiving and paying for these items.With reference to inbound logistics processes,Vera is responsible for ________.

________ processes schedule the equipment,people,and facilities necessary to build or assemble a product or provide a service.

The most complete fix to eliminate information silos is to duplicate the data.

Which of the following is a reason for organizations to store data in separate databases?

Activities of processes that do not involve information systems cannot be improved.

Corporate budgeting and introducing a new product are examples of ________.

Why is it essential to diagram a process?

As-is diagrams are ________.

The primary objective of sales and marketing processes is to find prospects and transform them into customers by selling them something.

Information systems can hinder a process by restricting the flow of data.

________ processes collect,store,and distribute products to buyers.

What are operational processes?

Inbound logistics processes include scheduling the equipment,people,and facilities necessary to build or assemble a product or provide a service.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Supporting the Sales Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters

Exam 5: Using Is to Improve Processes

What are strategic processes? How are they different from managerial and operational processes?

Service processes concern the management of finished-goods inventory and the movement of goods from that inventory to the customer.

________ are also called key performance indicators by process improvement experts.

How can organizations fix information silos?

Which of the following is an example of a strategic sales and marketing process?

Accurate measures are exact and precise.

One common way to improve an activity is to add resources to it.

Vera works at a bakery.She is in charge of ordering ingredients and boxes as well as receiving and paying for these items.With reference to inbound logistics processes,Vera is responsible for ________.

________ processes schedule the equipment,people,and facilities necessary to build or assemble a product or provide a service.

The most complete fix to eliminate information silos is to duplicate the data.

Which of the following is a reason for organizations to store data in separate databases?

Activities of processes that do not involve information systems cannot be improved.

Corporate budgeting and introducing a new product are examples of ________.

Why is it essential to diagram a process?

As-is diagrams are ________.

The primary objective of sales and marketing processes is to find prospects and transform them into customers by selling them something.

Information systems can hinder a process by restricting the flow of data.

________ processes collect,store,and distribute products to buyers.

What are operational processes?

Inbound logistics processes include scheduling the equipment,people,and facilities necessary to build or assemble a product or provide a service.

The Importance of Mis

Business Processes, information Systems, and Information

Hardware, software, and Networks

Database Processing

Supporting Processes With Erp Systems

Supporting the Procurement Process With Sap

Supporting the Sales Process With Sap

Collaboration and Is

Social Media and Is

Business Intelligence and Is

Mis Management Processes: Process Management, systems Development, and Security

Filters