Exam 5: Orientation, training, and Development

Many organizations never make the connection between their strategic objectives and their training programs.

Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material,make sense of it in their own lives,and transfer it back to the job.

Scenario 5.3 Wearing Helmets on the Mountain WhiteRock is a four season resort that offers a variety of activities from hiking and biking to skiing and snowboarding.The resort's mission is to continually strive to exceed their guests' expectations and to create memories as their best mountain experience.Kyleen Mye is the Media Relations & Social Media Strategist who oversees the Social Media Interns.These positions are unpaid full-time internships that come with a free skiing and riding pass.The goal of this social media marketing team is to strive for social media domination.The interns are responsible for driving visits to various WhiteRock channels-such as Facebook,Twitter and Foursquare-by posting,monitoring,and updating WhiteRock's social media channels and responding when necessary.The interns take frequent pictures and basic video of current mountain and village "new-snow" events to post on social media channels.Safety is a priority at WhiteRock and they recommend wearing helmets for skiing and riding to customers.The social media interns,as well as all WhiteRock employees,are required to wear helmets when they ski or board on the hill not only for their own safety but as a way to educate the public about the importance of helmet usage.You have received information from the ski patrol association that Ryan,one of the social interns,was boarding very fast through a sign posted "slow zone" without a helmet.When you approached Ryan,he was unruffled about your concerns and stated that it is not cool to wear a helmet,it is not required by law,and that it occurred on his day off from work.He further explained that all the other interns feel that their helmets get in the way when trying to take quality videos on the steep slopes.He also mentioned that,even with his strong computer skills,he is struggling with the newer Foursquare online computer application.He apologized about not respecting the "slow zone" but stated that he felt it was not really a concern as it was at the end of the day and no one was on the hill. -Please refer to Scenario 5.3.Kyleen sits down with Ryan to talk about his performance and the areas which require improvement so that they can jointly determine the training approaches that will have maximum benefit to him.What is this an example of?

The training method that could help managers learn how to handle employee issues related to absenteeism,performance appraisal,and conflict situations is understudy assignments.

To use benchmarking successfully,managers must clearly define the measures of competency and performance.

"Employees trained in team methods will be able to demonstrate problem-solving skills within six months." What is this statement an example of?

What are two related issues that training delivery should focus on?

What is a long-term approach for acquiring and utilizing new skills called?

Improperly planned and implemented training programs will have little or no direct effect on the organization's bottom line.

What are the second and third steps in the systems approach to training?

When a training program is successfully implemented in several departments within an organization,the training program has a high degree of transfer of training.

Orientation should be conducted and completed on the first day of work.

Managers should focus on the training topic,rather than the trainee,to create an optimal training environment that is conducive to learning.

Scenario 5.3 Wearing Helmets on the Mountain WhiteRock is a four season resort that offers a variety of activities from hiking and biking to skiing and snowboarding.The resort's mission is to continually strive to exceed their guests' expectations and to create memories as their best mountain experience.Kyleen Mye is the Media Relations & Social Media Strategist who oversees the Social Media Interns.These positions are unpaid full-time internships that come with a free skiing and riding pass.The goal of this social media marketing team is to strive for social media domination.The interns are responsible for driving visits to various WhiteRock channels-such as Facebook,Twitter and Foursquare-by posting,monitoring,and updating WhiteRock's social media channels and responding when necessary.The interns take frequent pictures and basic video of current mountain and village "new-snow" events to post on social media channels.Safety is a priority at WhiteRock and they recommend wearing helmets for skiing and riding to customers.The social media interns,as well as all WhiteRock employees,are required to wear helmets when they ski or board on the hill not only for their own safety but as a way to educate the public about the importance of helmet usage.You have received information from the ski patrol association that Ryan,one of the social interns,was boarding very fast through a sign posted "slow zone" without a helmet.When you approached Ryan,he was unruffled about your concerns and stated that it is not cool to wear a helmet,it is not required by law,and that it occurred on his day off from work.He further explained that all the other interns feel that their helmets get in the way when trying to take quality videos on the steep slopes.He also mentioned that,even with his strong computer skills,he is struggling with the newer Foursquare online computer application.He apologized about not respecting the "slow zone" but stated that he felt it was not really a concern as it was at the end of the day and no one was on the hill. -Please refer to Scenario 5.3.Which phase of the systems approach to training would this information about Ryan's behaviour be of particular use?

What is one of the methods for evaluating training?

Describe two basic conditions that must be present if a career development program is to be successful.

The managerial on-the-job training experience that gives managers release time to work full-time on projects with others in the organization is known as action learning.

The two types of diversity training are awareness building and tolerance building.

Positive reactions to the training experience are no guarantee that the training has been successful.

The WestSide Super Store received an excessive number of customer complaints.To which phase of the systems approach to training would this information be particularly important?