Exam 5: Orientation, training, and Development

What principle of learning is illustrated by giving students information on their learning progress through test and feedback sessions?

Briefly describe the three different types of analysis that can enable managers to systematically approach needs assessment.

Organizations must approach orientation,training and development needs in a systematic way.

What are designers of training programs attempting to improve when they strive to make conditions in the training program come as close as possible to those on the job?

Today,some organizations offer extensive career development programs for specialized groups such as women,dual-career couples,and minorities.

Scenario 5.3 Wearing Helmets on the Mountain WhiteRock is a four season resort that offers a variety of activities from hiking and biking to skiing and snowboarding.The resort's mission is to continually strive to exceed their guests' expectations and to create memories as their best mountain experience.Kyleen Mye is the Media Relations & Social Media Strategist who oversees the Social Media Interns.These positions are unpaid full-time internships that come with a free skiing and riding pass.The goal of this social media marketing team is to strive for social media domination.The interns are responsible for driving visits to various WhiteRock channels-such as Facebook,Twitter and Foursquare-by posting,monitoring,and updating WhiteRock's social media channels and responding when necessary.The interns take frequent pictures and basic video of current mountain and village "new-snow" events to post on social media channels.Safety is a priority at WhiteRock and they recommend wearing helmets for skiing and riding to customers.The social media interns,as well as all WhiteRock employees,are required to wear helmets when they ski or board on the hill not only for their own safety but as a way to educate the public about the importance of helmet usage.You have received information from the ski patrol association that Ryan,one of the social interns,was boarding very fast through a sign posted "slow zone" without a helmet.When you approached Ryan,he was unruffled about your concerns and stated that it is not cool to wear a helmet,it is not required by law,and that it occurred on his day off from work.He further explained that all the other interns feel that their helmets get in the way when trying to take quality videos on the steep slopes.He also mentioned that,even with his strong computer skills,he is struggling with the newer Foursquare online computer application.He apologized about not respecting the "slow zone" but stated that he felt it was not really a concern as it was at the end of the day and no one was on the hill. -Please refer to Scenario 5.3.After discussions with the social media interns,Kyleen discovers that the interns did not remember a significant amount of the information covered in the orientation training.What would be the best step Kyleen could take to improve the interns' orientation?

The City of Moncton,with a workforce of over 600 employees,determined that Grade 12 was a minimum requirement.However,many of its employees had been hired prior to that requirement and,through a needs assessment,the City determined that there needed to be upgrading for many of its employees.The City discovered that writing,basic math,reading,and computer skills were needed at a level higher than some of its employees had.To bridge the gap,specialized literacy training programs were developed. What are some of the benefits for the City of Moncton to invest in basic literacy training?

What should be your first step if you were designing a training program to meet specific training needs?

Organizations may refer to "human capital" as their competitive advantage.What is "human capital"?

What is one approach a manager can take to maximize the transfer of training back to the job?

When designers of training programs attend to the basic psychological principles of adult learning,what are they attempting to improve?

Most Canadian organizations do not assess whether behaviour on the job changes as a result of training.

Scenario 5.3 Wearing Helmets on the Mountain WhiteRock is a four season resort that offers a variety of activities from hiking and biking to skiing and snowboarding.The resort's mission is to continually strive to exceed their guests' expectations and to create memories as their best mountain experience.Kyleen Mye is the Media Relations & Social Media Strategist who oversees the Social Media Interns.These positions are unpaid full-time internships that come with a free skiing and riding pass.The goal of this social media marketing team is to strive for social media domination.The interns are responsible for driving visits to various WhiteRock channels-such as Facebook,Twitter and Foursquare-by posting,monitoring,and updating WhiteRock's social media channels and responding when necessary.The interns take frequent pictures and basic video of current mountain and village "new-snow" events to post on social media channels.Safety is a priority at WhiteRock and they recommend wearing helmets for skiing and riding to customers.The social media interns,as well as all WhiteRock employees,are required to wear helmets when they ski or board on the hill not only for their own safety but as a way to educate the public about the importance of helmet usage.You have received information from the ski patrol association that Ryan,one of the social interns,was boarding very fast through a sign posted "slow zone" without a helmet.When you approached Ryan,he was unruffled about your concerns and stated that it is not cool to wear a helmet,it is not required by law,and that it occurred on his day off from work.He further explained that all the other interns feel that their helmets get in the way when trying to take quality videos on the steep slopes.He also mentioned that,even with his strong computer skills,he is struggling with the newer Foursquare online computer application.He apologized about not respecting the "slow zone" but stated that he felt it was not really a concern as it was at the end of the day and no one was on the hill. -Please refer to Scenario 5.3.After discussions with the social media interns,Kyleen discovers that the interns need to become more competent in their skills in communicating and interacting with the public.Providing more in-depth customer service training would involve a large behavioural component so as to improve the interns' customer service behaviour and communication.What training method would be most effective?

Organizations have increased the annual number of hours of training provided per employee over the last five years.

What is one of the fundamental criteria for evaluating training?

Team development is always a linear sequence of forming,storming,norming,and performing.

What is evaluated with measurement of changes in profits,customer satisfaction,and operating costs?

A manufacturing company provides training on an "as needed" basis and ensures that it is linked to actual work experiences.Which phase of the systems approach to training is being used in this situation?

One of the keys to developing a successful basic skills program is to use a task-centred or problem-centred approach so that participants can "learn by doing".

Explaining the goals and objectives of the training program to trainees has little impact on the interest,understanding,and effort they direct towards the training.