Question 1

The two preconditions for learning are employee readiness and motivation.

Accepted Answer

A) True 
 B)False

Question 2

All training methods or techniques utilize the principles of learning to the same degree.

Accepted Answer

A) True 
 B)False

Question 3

Francisco Del Cueto at Toon Boom Animation,developers and marketers of animation software,describes the need for software developers to stay constantly up-to-date with all types of software-not just animation-in order to remain competitive.Which phase of the system model of training is Francisco describing?

Accepted Answer

A) needs assessment 
B) training delivery 
C) training design 
D) motivation assessment 
A) needs assessment 
B) training delivery 
C) training design 
D) motivation assessment

Question 4

Systematic needs assessment requires managers to utilize organization analysis,task analysis,and person analysis.

Accepted Answer

A) True 
 B)False

Question 5

What are the four phases of a system model of training?

Accepted Answer

A) organization analysis,task analysis,person analysis,and performance analysis 
B) needs assessment,program design,training delivery,and evaluation 
C) needs assessment,person assessment,program implementation,and evaluation 
D) organization assessment,KSA assessment,person assessment,and evaluation 
A) organization analysis,task analysis,person analysis,and performance analysis 
B) needs assessment,program design,training delivery,and evaluation 
C) needs assessment,person assessment,program implementation,and evaluation 
D) organization assessment,KSA assessment,person assessment,and evaluation

Question 6

In Canada,about how many hours of training per employee do organizations provide?

Accepted Answer

A) 20 
B) 25 
C) 35 
D) 40 
A) 20 
B) 25 
C) 35 
D) 40

Question 7

What is the term for effective application of principles learned to what is required on the job?

Accepted Answer

A) positive reaction 
B) return on investment 
C) confirmed learning 
D) transfer of training 
A) positive reaction 
B) return on investment 
C) confirmed learning 
D) transfer of training

Question 8

What are two learning principles important to the effectiveness of training programs?

Accepted Answer

A) active practice and assessment 
B) goal setting and evaluation 
C) standardized delivery and feedback 
D) modelling and reinforcement 
A) active practice and assessment 
B) goal setting and evaluation 
C) standardized delivery and feedback 
D) modelling and reinforcement

Question 9

The supervisor plays a minor role in ensuring that the training and development efforts are appropriate,as this is primarily the responsibility of the HR department.

Accepted Answer

A) True 
 B)False

Question 10

Which characteristics would a successful trainer have?

Accepted Answer

A) good communication skills,and subject matter expertise 
B) possess knowledge of and conduct research on the subject 
C) enthusiasm,and researches the subject 
D) has a strong will and thorough approach when facilitating student discussions 
A) good communication skills,and subject matter expertise 
B) possess knowledge of and conduct research on the subject 
C) enthusiasm,and researches the subject 
D) has a strong will and thorough approach when facilitating student discussions

Question 11

Training programs do not have to take into account the overall organizational goals.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT a drawback to on-the-job training?

Accepted Answer

A) lack of a well-structured training environment 
B) lower motivation of trainees 
C) the absence of well-defined job performance criteria 
D) poor training skills of supervisors 
A) lack of a well-structured training environment 
B) lower motivation of trainees 
C) the absence of well-defined job performance criteria 
D) poor training skills of supervisors

Question 13

Development involves the acquisition of skills,behaviours,and abilities to perform current work.

Accepted Answer

A) True 
 B)False

Question 14

Scenario 5.1: Is Training Worthwhile?
Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent.
-Please refer to Scenario 5.1.What does the concept "talent management" mean at Coop Credit?

Accepted Answer

A) creating career development plans and opportunities for employees at all levels of the organization 
B) creating a plan to have the people at the appropriate skill level while recognizing that there is no longer a culture of lifetime employment 
C) creating a plan to have the right people with the rights skills in the right job 
D) creating a plan to hire and retain people with the appropriate knowledge,skill and ability to perform well on the job 
A) creating career development plans and opportunities for employees at all levels of the organization 
B) creating a plan to have the people at the appropriate skill level while recognizing that there is no longer a culture of lifetime employment 
C) creating a plan to have the right people with the rights skills in the right job 
D) creating a plan to hire and retain people with the appropriate knowledge,skill and ability to perform well on the job

Question 15

Which of the following is NOT part of an effective training program ?

Accepted Answer

A) active practice 
B) goal setting 
C) standardized delivery 
D) modelling 
A) active practice 
B) goal setting 
C) standardized delivery 
D) modelling

Question 16

Scenario 5.3 Wearing Helmets on the Mountain
WhiteRock is a four season resort that offers a variety of activities from hiking and biking to skiing and snowboarding.The resort's mission is to continually strive to exceed their guests' expectations and to create memories as their best mountain experience.Kyleen Mye is the Media Relations & Social Media Strategist who oversees the Social Media Interns.These positions are unpaid full-time internships that come with a free skiing and riding pass.The goal of this social media marketing team is to strive for social media domination.The interns are responsible for driving visits to various WhiteRock channels-such as Facebook,Twitter and Foursquare-by posting,monitoring,and updating WhiteRock's social media channels and responding when necessary.The interns take frequent pictures and basic video of current mountain and village "new-snow" events to post on social media channels.Safety is a priority at WhiteRock and they recommend wearing helmets for skiing and riding to customers.The social media interns,as well as all WhiteRock employees,are required to wear helmets when they ski or board on the hill not only for their own safety but as a way to educate the public about the importance of helmet usage.You have received information from the ski patrol association that Ryan,one of the social interns,was boarding very fast through a sign posted "slow zone" without a helmet.When you approached Ryan,he was unruffled about your concerns and stated that it is not cool to wear a helmet,it is not required by law,and that it occurred on his day off from work.He further explained that all the other interns feel that their helmets get in the way when trying to take quality videos on the steep slopes.He also mentioned that,even with his strong computer skills,he is struggling with the newer Foursquare online computer application.He apologized about not respecting the "slow zone" but stated that he felt it was not really a concern as it was at the end of the day and no one was on the hill.
-Please refer to Scenario 5.3.If Kyleen decides to deliver a training initiative,what two related issues should be the focus during the training delivery phase?

Accepted Answer

A) principles of learning and implementation 
B) characteristics of instructors,and needs analysis 
C) instructional objectives,and trainee readiness and motivation 
D) training methods,and conducting training 
A) principles of learning and implementation 
B) characteristics of instructors,and needs analysis 
C) instructional objectives,and trainee readiness and motivation 
D) training methods,and conducting training

Question 17

Coaching involves a continuing flow of instructions,comments,and suggestions from the manager to the subordinate.

Accepted Answer

A) True 
 B)False

Question 18

Describe how you would conduct a training needs assessment.

Accepted Answer

1)Gather together a group of people with

Question 19

If career development is to succeed,it must receive the complete support of top management.

Accepted Answer

A) True 
 B)False

Question 20

Traditional basic skills training techniques are as effective with adults as they are with school children.

Accepted Answer

A) True 
 B)False

The two preconditions for learning are employee readiness and motivation.

All training methods or techniques utilize the principles of learning to the same degree.

Systematic needs assessment requires managers to utilize organization analysis,task analysis,and person analysis.

What are the four phases of a system model of training?

In Canada,about how many hours of training per employee do organizations provide?

What is the term for effective application of principles learned to what is required on the job?

What are two learning principles important to the effectiveness of training programs?

The supervisor plays a minor role in ensuring that the training and development efforts are appropriate,as this is primarily the responsibility of the HR department.

Which characteristics would a successful trainer have?

Training programs do not have to take into account the overall organizational goals.

Which of the following is NOT a drawback to on-the-job training?

Development involves the acquisition of skills,behaviours,and abilities to perform current work.

Which of the following is NOT part of an effective training program ?

Coaching involves a continuing flow of instructions,comments,and suggestions from the manager to the subordinate.

Describe how you would conduct a training needs assessment.

If career development is to succeed,it must receive the complete support of top management.

Traditional basic skills training techniques are as effective with adults as they are with school children.

The Challenges of Hrm

The Legal Framework of Hrm

Defining and Designing the Work

Human Resource Planning, recruitment, and Selection

Managing Performance

Recognizing and Rewarding Employees

A Part 1creating a Safe and Healthy Work Environment

B Part 2creating a Safe and Healthy Work Environment

Management Rights, employee Rights, and Discipline

Labour Relations and Collective Bargaining

International Human Resources Management

Filters

Exam 5: Orientation, training, and Development

The two preconditions for learning are employee readiness and motivation.

All training methods or techniques utilize the principles of learning to the same degree.

Systematic needs assessment requires managers to utilize organization analysis,task analysis,and person analysis.

What are the four phases of a system model of training?

In Canada,about how many hours of training per employee do organizations provide?

What is the term for effective application of principles learned to what is required on the job?

What are two learning principles important to the effectiveness of training programs?

The supervisor plays a minor role in ensuring that the training and development efforts are appropriate,as this is primarily the responsibility of the HR department.

Which characteristics would a successful trainer have?

Training programs do not have to take into account the overall organizational goals.

Which of the following is NOT a drawback to on-the-job training?

Development involves the acquisition of skills,behaviours,and abilities to perform current work.

Which of the following is NOT part of an effective training program ?

Coaching involves a continuing flow of instructions,comments,and suggestions from the manager to the subordinate.

Describe how you would conduct a training needs assessment.

If career development is to succeed,it must receive the complete support of top management.

Traditional basic skills training techniques are as effective with adults as they are with school children.

The Challenges of Hrm

The Legal Framework of Hrm

Defining and Designing the Work

Human Resource Planning, recruitment, and Selection

Managing Performance

Recognizing and Rewarding Employees

A Part 1creating a Safe and Healthy Work Environment

B Part 2creating a Safe and Healthy Work Environment

Management Rights, employee Rights, and Discipline

Labour Relations and Collective Bargaining

International Human Resources Management

Filters