Exam 5: Orientation, training, and Development

Which training method enables the maximum number of trainees to be handled by the minimum number of instructors?

What percentage of working-age Canadians are below the internationally accepted literacy standard for functioning in today's world,according to surveys?

The manager of Southside Dairy Queen discovered that the ongoing customer complaints he had been receiving were all concerning a few of the Drive Thru Counter Crew.What levels of training analysis would be most helpful to the manager?

What principle of learning is being emphasized by performing the same task over and over?

Subjective reactions of trainers and trainees are not used often enough to make conclusions about training programs.

A recent study by the Hay Group indicated that,in recessionary times,it is essential to cut back on training programs and shift the focus to job security.

Learning refers to an ongoing change in behaviour and thinking.

Training tends to be more narrowly focused than development.

Which item is NOT on the supervisory orientation checklist?

Scenario 5.3 Wearing Helmets on the Mountain WhiteRock is a four season resort that offers a variety of activities from hiking and biking to skiing and snowboarding.The resort's mission is to continually strive to exceed their guests' expectations and to create memories as their best mountain experience.Kyleen Mye is the Media Relations & Social Media Strategist who oversees the Social Media Interns.These positions are unpaid full-time internships that come with a free skiing and riding pass.The goal of this social media marketing team is to strive for social media domination.The interns are responsible for driving visits to various WhiteRock channels-such as Facebook,Twitter and Foursquare-by posting,monitoring,and updating WhiteRock's social media channels and responding when necessary.The interns take frequent pictures and basic video of current mountain and village "new-snow" events to post on social media channels.Safety is a priority at WhiteRock and they recommend wearing helmets for skiing and riding to customers.The social media interns,as well as all WhiteRock employees,are required to wear helmets when they ski or board on the hill not only for their own safety but as a way to educate the public about the importance of helmet usage.You have received information from the ski patrol association that Ryan,one of the social interns,was boarding very fast through a sign posted "slow zone" without a helmet.When you approached Ryan,he was unruffled about your concerns and stated that it is not cool to wear a helmet,it is not required by law,and that it occurred on his day off from work.He further explained that all the other interns feel that their helmets get in the way when trying to take quality videos on the steep slopes.He also mentioned that,even with his strong computer skills,he is struggling with the newer Foursquare online computer application.He apologized about not respecting the "slow zone" but stated that he felt it was not really a concern as it was at the end of the day and no one was on the hill. -Please refer to Scenario 5.3.Kyleen sits down with the social intern team to talk about their training computer needs,such as Foursquare,so that they could jointly determine the training approaches that will benefit them.What level of needs analysis is this an example of?

Which type of training presents trainees with the opportunity to perform under pressure and to learn from their mistakes?

Orientation is the formal process of familiarizing new employees with the organization.

Kyle McDeer takes cues from the company's technical writers,technical support experts,and customer service representatives.He lets them tell him what training they need and how best to do it.Which phase of a system model of training is described above?

What is the term for the placement of an employee in another job at a higher level in the organization with an increase in pay and status?

What has been observed about mentoring programs?

The principal criteria for determining promotions are seniority and merit.

Which method of training is used to train employees to operate aircraft,spacecraft,and other highly technical and expensive equipment?

Which pair of terms are learning principles for the effective design of training programs?

A transfer is the placement of an employee in another job for which the duties,responsibilities,status,and remuneration are greater than those of the previous job.

Which is the most common but one of the most poorly implemented training methods used to train employees?