Question 1

What are two benefits of orientation programs that are frequently reported by employers?

Accepted Answer

A) lower turnover and increased productivity 
B) improved employee training and development 
C) facilitation of learning and development 
D) less of a need for ongoing training and coaching 
A) lower turnover and increased productivity 
B) improved employee training and development 
C) facilitation of learning and development 
D) less of a need for ongoing training and coaching

Question 2

Mike Conrad of Artist Productions finds that experienced staff make the best educators."These people are our 'demo artists' and regularly give demonstrations for clients and staff," he explains."They make very effective teachers for fellow staff." Which phase of a system model of training is Mike describing?

Accepted Answer

A) needs assessment 
B) training delivery 
C) training design 
D) training motivation 
A) needs assessment 
B) training delivery 
C) training design 
D) training motivation

Question 3

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

Accepted Answer

A) True 
 B)False

Question 4

A large Canadian financial institution tracks performance through customer sales after its sales training.Which training evaluation method is being used?

Accepted Answer

A) reaction evaluations 
B) learning evaluations 
C) behaviour evaluations 
D) results evaluations 
A) reaction evaluations 
B) learning evaluations 
C) behaviour evaluations 
D) results evaluations

Question 5

What are two related issues that training design should focus on?

Accepted Answer

A) principles of learning and implementation 
B) characteristics of instructors and needs analysis 
C) instructional objectives and trainee motivation 
D) trainees' readiness and delivery 
A) principles of learning and implementation 
B) characteristics of instructors and needs analysis 
C) instructional objectives and trainee motivation 
D) trainees' readiness and delivery

Question 6

The Internet has the potential to provide continuously updated training material,thereby making it easier and cheaper to revise training programs.

Accepted Answer

A) True 
 B)False

Question 7

The most important aspect of team functioning is the contribution of each of the individual members of the team.

Accepted Answer

A) True 
 B)False

Question 8

Case studies are seldom used to supplement classroom instruction to help students understand and integrate information covered in a text.

Accepted Answer

A) True 
 B)False

Question 9

A small credit union uses "smile sheets" to evaluate its classroom training.Which training evaluation method is being used?

Accepted Answer

A) reaction evaluations 
B) learning evaluations 
C) behaviour evaluations 
D) results evaluations 
A) reaction evaluations 
B) learning evaluations 
C) behaviour evaluations 
D) results evaluations

Question 10

A primary goal of training and development is to contribute to the organization's overall goals.In what way must training and development programs be structured?

Accepted Answer

A) with an eye to organizational goals and strategies 
B) with an eye to organizational performance 
C) with an eye to organizational analysis 
D) with an eye to organizational development 
A) with an eye to organizational goals and strategies 
B) with an eye to organizational performance 
C) with an eye to organizational analysis 
D) with an eye to organizational development

Question 11

It is NOT necessary for line managers to become involved in orientation as HRM can cover all topics adequately.

Accepted Answer

A) True 
 B)False

Question 12

Which skills and characteristics are NOT part of what differentiates effective teams?

Accepted Answer

A) ability to evaluate the progress of a task 
B) diversity awareness 
C) ability to handle difficult team members 
D) mutual performance monitoring 
A) ability to evaluate the progress of a task 
B) diversity awareness 
C) ability to handle difficult team members 
D) mutual performance monitoring

Question 13

List the four questions that can be asked when conducting a needs assessment?

Accepted Answer

1)How important is this issue to the suc

Question 14

What is NOT one of the ways that career development programs benefit organizations?

Accepted Answer

A) by providing greater retention of valued employees 
B) by giving an increased understanding of the organization 
C) by giving managers more control over their subordinates 
D) by giving managers increased skill in managing their own careers 
A) by providing greater retention of valued employees 
B) by giving an increased understanding of the organization 
C) by giving managers more control over their subordinates 
D) by giving managers increased skill in managing their own careers

Question 15

Which term refers to an ongoing change in behaviour and thinking?

Accepted Answer

A) training 
B) development 
C) practice 
D) learning 
A) training 
B) development 
C) practice 
D) learning

Question 16

Which statement describes a factor of orientation programs?

Accepted Answer

A) Coordination between line and staff managers is NOT necessarily required. 
B) Careful planning of the orientation activities is essential. 
C) Follow-up and evaluation of orientation activities is NOT required 
D) The impact of an orientation program on new employees lasts a short time. 
A) Coordination between line and staff managers is NOT necessarily required. 
B) Careful planning of the orientation activities is essential. 
C) Follow-up and evaluation of orientation activities is NOT required 
D) The impact of an orientation program on new employees lasts a short time.

Question 17

Scenario 5.1: Is Training Worthwhile?
Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent.
-Please refer to Scenario 5.1.The Coop Credit Union plans to implement a new cash-lending module.After the training,they plan to track performance by measuring the number of call-outs to customers and the number of sales.Which type of training evaluation are they planning on using in this situation?

Accepted Answer

A) reaction 
B) results 
C) behaviour 
D) learning 
A) reaction 
B) results 
C) behaviour 
D) learning

Question 18

What is a needs assessment called that examines the environment and strategy of the company to see where training emphasis ought to occur?

Accepted Answer

A) organization analysis 
B) individual analysis 
C) task analysis 
D) job analysis 
A) organization analysis 
B) individual analysis 
C) task analysis 
D) job analysis

Question 19

Briefly describe the four phases of the systems approach to training and development.

Accepted Answer

Phase 1: Needs Assessment-Managers and H

Question 20

What is a needs assessment called that reviews the activities of the work to determine the competencies needed?

Accepted Answer

A) job analysis 
B) organizational analysis 
C) task analysis 
D) person analysis 
A) job analysis 
B) organizational analysis 
C) task analysis 
D) person analysis

What are two benefits of orientation programs that are frequently reported by employers?

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

A large Canadian financial institution tracks performance through customer sales after its sales training.Which training evaluation method is being used?

What are two related issues that training design should focus on?

The Internet has the potential to provide continuously updated training material,thereby making it easier and cheaper to revise training programs.

The most important aspect of team functioning is the contribution of each of the individual members of the team.

Case studies are seldom used to supplement classroom instruction to help students understand and integrate information covered in a text.

A small credit union uses "smile sheets" to evaluate its classroom training.Which training evaluation method is being used?

A primary goal of training and development is to contribute to the organization's overall goals.In what way must training and development programs be structured?

It is NOT necessary for line managers to become involved in orientation as HRM can cover all topics adequately.

Which skills and characteristics are NOT part of what differentiates effective teams?

List the four questions that can be asked when conducting a needs assessment?

What is NOT one of the ways that career development programs benefit organizations?

Which term refers to an ongoing change in behaviour and thinking?

Which statement describes a factor of orientation programs?

What is a needs assessment called that examines the environment and strategy of the company to see where training emphasis ought to occur?

Briefly describe the four phases of the systems approach to training and development.

What is a needs assessment called that reviews the activities of the work to determine the competencies needed?

The Challenges of Hrm

The Legal Framework of Hrm

Defining and Designing the Work

Human Resource Planning, recruitment, and Selection

Managing Performance

Recognizing and Rewarding Employees

A Part 1creating a Safe and Healthy Work Environment

B Part 2creating a Safe and Healthy Work Environment

Management Rights, employee Rights, and Discipline

Labour Relations and Collective Bargaining

International Human Resources Management

Filters

Exam 5: Orientation, training, and Development

What are two benefits of orientation programs that are frequently reported by employers?

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

A large Canadian financial institution tracks performance through customer sales after its sales training.Which training evaluation method is being used?

What are two related issues that training design should focus on?

The Internet has the potential to provide continuously updated training material,thereby making it easier and cheaper to revise training programs.

The most important aspect of team functioning is the contribution of each of the individual members of the team.

Case studies are seldom used to supplement classroom instruction to help students understand and integrate information covered in a text.

A small credit union uses "smile sheets" to evaluate its classroom training.Which training evaluation method is being used?

A primary goal of training and development is to contribute to the organization's overall goals.In what way must training and development programs be structured?

It is NOT necessary for line managers to become involved in orientation as HRM can cover all topics adequately.

Which skills and characteristics are NOT part of what differentiates effective teams?

List the four questions that can be asked when conducting a needs assessment?

What is NOT one of the ways that career development programs benefit organizations?

Which term refers to an ongoing change in behaviour and thinking?

Which statement describes a factor of orientation programs?

What is a needs assessment called that examines the environment and strategy of the company to see where training emphasis ought to occur?

Briefly describe the four phases of the systems approach to training and development.

What is a needs assessment called that reviews the activities of the work to determine the competencies needed?

The Challenges of Hrm

The Legal Framework of Hrm

Defining and Designing the Work

Human Resource Planning, recruitment, and Selection

Managing Performance

Recognizing and Rewarding Employees

A Part 1creating a Safe and Healthy Work Environment

B Part 2creating a Safe and Healthy Work Environment

Management Rights, employee Rights, and Discipline

Labour Relations and Collective Bargaining

International Human Resources Management

Filters