Question 1

Using humor is an effective strategy for managing multicultural work teams.

Accepted Answer

A) True 
 B)False

Question 2

Some experts believe that heavy use of social media leads to a(n)________.

Accepted Answer

A)  decline in access to real-time information 
B)  increase in upward communication 
C)  decline in empathy 
D)  stronger sense of personal connection 
A)  decline in access to real-time information 
B)  increase in upward communication 
C)  decline in empathy 
D)  stronger sense of personal connection

Question 3

People can speak at a rate that is much faster than others can understand.

Accepted Answer

A) True 
 B)False

Question 4

Which is a richer communication channel: instant-messaging or ordinary e-mail?

Accepted Answer

A)  E-mail is richer because it gives the user time to think about the message before responding. 
B)  Instant-messaging is richer because it travels faster than e-mail. 
C)  Instant-messaging is richer because it allows a quick back-and-forth flow to clarify misunderstandings. 
D)  E-mail is richer because it allows a quick back-and-forth flow to clarify misunderstandings. 
A)  E-mail is richer because it gives the user time to think about the message before responding. 
B)  Instant-messaging is richer because it travels faster than e-mail. 
C)  Instant-messaging is richer because it allows a quick back-and-forth flow to clarify misunderstandings. 
D)  E-mail is richer because it allows a quick back-and-forth flow to clarify misunderstandings.

Question 5

Which of the following ranks communication channels from leanest to richest?

Accepted Answer

A)  one-on-one meeting, group meeting, presentation, video presentation 
B)  video presentation, presentation, group meeting, one-on-one meeting 
C)  group meeting, presentation, one-on-one meeting, video presentation 
D)  video presentation, one-on-one meeting, presentation, group meeting 
A)  one-on-one meeting, group meeting, presentation, video presentation 
B)  video presentation, presentation, group meeting, one-on-one meeting 
C)  group meeting, presentation, one-on-one meeting, video presentation 
D)  video presentation, one-on-one meeting, presentation, group meeting

Question 6

Most people can understand language spoken at a words-per-minute rate that is ________ than people generally speak.

Accepted Answer

A)  slightly higher 
B)  far higher 
C)  about equal to 
D)  far lower 
A)  slightly higher 
B)  far higher 
C)  about equal to 
D)  far lower

Question 7

George has always spoken in a fairly soft voice.Now that he has been named department head,George feels he should ________.

Accepted Answer

A)  speak louder to sound more authoritative 
B)  speak louder to sound less authoritative 
C)  continue to speak softly because his status automatically has authority 
D)  increase his pacing to sound more authoritative 
A)  speak louder to sound more authoritative 
B)  speak louder to sound less authoritative 
C)  continue to speak softly because his status automatically has authority 
D)  increase his pacing to sound more authoritative

Question 8

In a low-context situation,messages are understood by ________.

Accepted Answer

A)  just about any listener 
B)  only the outsiders 
C)  only the insiders 
D)  only native speakers 
A)  just about any listener 
B)  only the outsiders 
C)  only the insiders 
D)  only native speakers

Question 9

What is a key flaw in the Shannon-Weaver model of communication?

Accepted Answer

A)  Information flows in one direction. 
B)  Feedback flows in one direction. 
C)  Information flows in two directions. 
D)  Feedback flows in two directions. 
A)  Information flows in one direction. 
B)  Feedback flows in one direction. 
C)  Information flows in two directions. 
D)  Feedback flows in two directions.

Question 10

All words originally developed from the sound made by an object.

Accepted Answer

A) True 
 B)False

Question 11

In communication models,the feedback loop determines whether or not the complete message has been ________.

Accepted Answer

A)  sent 
B)  received 
C)  received and fully understood 
D)  filtered through channels 
A)  sent 
B)  received 
C)  received and fully understood 
D)  filtered through channels

Question 12

Which of the following statements about e-mail in the workplace is NOT true?

Accepted Answer

A)  People prefer shorter e-mails. 
B)  E-mail is a private channel. 
C)  Emotion can be hard to interpret in e-mail. 
D)  E-mail can lead to lazy communication practices. 
A)  People prefer shorter e-mails. 
B)  E-mail is a private channel. 
C)  Emotion can be hard to interpret in e-mail. 
D)  E-mail can lead to lazy communication practices.

Question 13

The words of a manager with power carry more weight than the words of a low-level manager.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a benefit of videoconferencing?

Accepted Answer

A)  It decreases selective perception. 
B)  It provides access to nonverbal behavior. 
C)  It is a lean communication channel. 
D)  It improves understanding of dialects. 
A)  It decreases selective perception. 
B)  It provides access to nonverbal behavior. 
C)  It is a lean communication channel. 
D)  It improves understanding of dialects.

Question 15

In a sense,humans use communication to shape each other's minds.

Accepted Answer

A) True 
 B)False

Question 16

IBM's Second Life conference is an example of ________.

Accepted Answer

A)  videoconferencing 
B)  downward communication 
C)  virtual social networking 
D)  hub-and-spoke networks 
A)  videoconferencing 
B)  downward communication 
C)  virtual social networking 
D)  hub-and-spoke networks

Question 17

In Wilbur's model,which of these quadrants are "facts only"?

Accepted Answer

A)  Box 1 and Box 2 
B)  Box 2 and Box 3 
C)  Box 1 and Box 4 
D)  Box 3 and Box 4 
A)  Box 1 and Box 2 
B)  Box 2 and Box 3 
C)  Box 1 and Box 4 
D)  Box 3 and Box 4

Question 18

To maintain resonant relationships in the workplace,we sometimes need to break communication rules.If a CEO speaks ambiguously about plans for the next fiscal year,which of Grice's four maxims is he or she breaking?

Accepted Answer

A)  the quantity rule 
B)  the quality rule 
C)  the relevance rule 
D)  the manner rule 
A)  the quantity rule 
B)  the quality rule 
C)  the relevance rule 
D)  the manner rule

Question 19

The 80,000-gallon water tank at the canning plant is slowly crumbling with age,and putting the village below at risk of a flood.If experts determine the tank will burst in several days,what would be the best path for the plant's CEO to take in such a crisis?

Accepted Answer

A)  remain calm, clear and coherent while communicating to residents 
B)  sound the plant alarms and tell residents to move immediately 
C)  demand that the tank manufacturer hold a press conference 
D)  send out a press release emphasizing the plant's economic benefits to the village 
A)  remain calm, clear and coherent while communicating to residents 
B)  sound the plant alarms and tell residents to move immediately 
C)  demand that the tank manufacturer hold a press conference 
D)  send out a press release emphasizing the plant's economic benefits to the village

Question 20

Words convey ________ of what people communicate to one another.

Accepted Answer

A)  more than 90 percent 
B)  over 50 percent 
C)  about 50 percent 
D)  considerably less than 50 percent 
A)  more than 90 percent 
B)  over 50 percent 
C)  about 50 percent 
D)  considerably less than 50 percent

Using humor is an effective strategy for managing multicultural work teams.

Some experts believe that heavy use of social media leads to a(n)________.

People can speak at a rate that is much faster than others can understand.

Which is a richer communication channel: instant-messaging or ordinary e-mail?

Which of the following ranks communication channels from leanest to richest?

Most people can understand language spoken at a words-per-minute rate that is ________ than people generally speak.

George has always spoken in a fairly soft voice.Now that he has been named department head,George feels he should ________.

In a low-context situation,messages are understood by ________.

What is a key flaw in the Shannon-Weaver model of communication?

All words originally developed from the sound made by an object.

In communication models,the feedback loop determines whether or not the complete message has been ________.

Which of the following statements about e-mail in the workplace is NOT true?

The words of a manager with power carry more weight than the words of a low-level manager.

Which of the following is a benefit of videoconferencing?

In a sense,humans use communication to shape each other's minds.

IBM's Second Life conference is an example of ________.

In Wilbur's model,which of these quadrants are "facts only"?

To maintain resonant relationships in the workplace,we sometimes need to break communication rules.If a CEO speaks ambiguously about plans for the next fiscal year,which of Grice's four maxims is he or she breaking?

The 80,000-gallon water tank at the canning plant is slowly crumbling with age,and putting the village below at risk of a flood.If experts determine the tank will burst in several days,what would be the best path for the plant's CEO to take in such a crisis?

Words convey ________ of what people communicate to one another.

Managing and Leading Today: The New Rules

The Leadership Imperative

Motivation and Meaning

Planning and Strategy: Bringing the Vision to Life

The Human Side of Planning: Decision Making and Critical Thinking

Change: a Focus on Adaptability and Resiliency

Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship

Organizing for a Complex World: Structure and Design

Teams and Teambuilding

Working in a Virtual World: Technology As a Way of Life

Organizational Controls: People, processes, quality, and Results

Culture: Its Powerful

Globalization: Managing Effectively in a Global Economic Environment

Sustainability and Corporate Social Responsibility: Ensuring the Future

Managing and Leading for Tomorrow

Filters

Exam 4: Communication: The Key to Resonant Relationships

Using humor is an effective strategy for managing multicultural work teams.

Some experts believe that heavy use of social media leads to a(n)________.

People can speak at a rate that is much faster than others can understand.

Which is a richer communication channel: instant-messaging or ordinary e-mail?

Which of the following ranks communication channels from leanest to richest?

Most people can understand language spoken at a words-per-minute rate that is ________ than people generally speak.

George has always spoken in a fairly soft voice.Now that he has been named department head,George feels he should ________.

In a low-context situation,messages are understood by ________.

What is a key flaw in the Shannon-Weaver model of communication?

All words originally developed from the sound made by an object.

In communication models,the feedback loop determines whether or not the complete message has been ________.

Which of the following statements about e-mail in the workplace is NOT true?

The words of a manager with power carry more weight than the words of a low-level manager.

Which of the following is a benefit of videoconferencing?

In a sense,humans use communication to shape each other's minds.

IBM's Second Life conference is an example of ________.

In Wilbur's model,which of these quadrants are "facts only"?

To maintain resonant relationships in the workplace,we sometimes need to break communication rules.If a CEO speaks ambiguously about plans for the next fiscal year,which of Grice's four maxims is he or she breaking?

The 80,000-gallon water tank at the canning plant is slowly crumbling with age,and putting the village below at risk of a flood.If experts determine the tank will burst in several days,what would be the best path for the plant's CEO to take in such a crisis?

Words convey ________ of what people communicate to one another.

Managing and Leading Today: The New Rules

The Leadership Imperative

Motivation and Meaning

Planning and Strategy: Bringing the Vision to Life

The Human Side of Planning: Decision Making and Critical Thinking

Change: a Focus on Adaptability and Resiliency

Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship

Organizing for a Complex World: Structure and Design

Teams and Teambuilding

Working in a Virtual World: Technology As a Way of Life

Organizational Controls: People, processes, quality, and Results

Culture: Its Powerful

Globalization: Managing Effectively in a Global Economic Environment

Sustainability and Corporate Social Responsibility: Ensuring the Future

Managing and Leading for Tomorrow

Filters