Question 1

Literal or near literal translations always work from one culture to another.

Accepted Answer

A) True 
 B)False

Question 2

Annette Rink,VP of Marketing at Eaton Industries,talks about the importance of understanding boundaries when building resonant relationships at work.What concepts from this chapter do you think relate to the practice of navigating and managing boundaries?

Accepted Answer

Possible response: One way to respect bo

Question 3

Olivia's team selected her to inform the CEO,Bonnie,that they lost a big advertising account.Bonnie was so upset that she threatened to fire Olivia.What practice was Bonnie engaging in?

Accepted Answer

A)  filtering 
B)  shooting the messenger 
C)  selecting the message 
D)  selective miscommunication 
A)  filtering 
B)  shooting the messenger 
C)  selecting the message 
D)  selective miscommunication

Question 4

Which form of communication is generally the leanest?

Accepted Answer

A)  face-to-face 
B)  audio only 
C)  written 
D)  video 
A)  face-to-face 
B)  audio only 
C)  written 
D)  video

Question 5

What improvement does Berlo's communication model have over earlier models?

Accepted Answer

A)  Berlo's model includes one-way feedback; the other models do not. 
B)  Berlo's model includes two-way feedback; the other models do not. 
C)  Berlo's model considers environmental influences on communication. 
D)  Berlo's model considers such elements as the attitudes and culture of both the sender and the receiver. 
A)  Berlo's model includes one-way feedback; the other models do not. 
B)  Berlo's model includes two-way feedback; the other models do not. 
C)  Berlo's model considers environmental influences on communication. 
D)  Berlo's model considers such elements as the attitudes and culture of both the sender and the receiver.

Question 6

Many deaf people cannot speak or hear verbal language.In addition to using sign language,in what other ways can deaf people convey meaning?

Accepted Answer

Possible response: Researchers believe t

Question 7

Women tend to use communication to ________ while men use it to ________.

Accepted Answer

A)  define status; forge relationships 
B)  forge relationships; define status 
C)  assert independence; define status 
D)  seek connections; forge relationships 
A)  define status; forge relationships 
B)  forge relationships; define status 
C)  assert independence; define status 
D)  seek connections; forge relationships

Question 8

When people engage in selective perception,they listen to the entire message.

Accepted Answer

A) True 
 B)False

Question 9

According to Annette Rink of Eaton Industries,leaders need to negotiate appropriate levels of closeness and distance with employees by understanding ________.

Accepted Answer

A)  jargon 
B)  vision 
C)  boundaries 
D)  channels 
A)  jargon 
B)  vision 
C)  boundaries 
D)  channels

Question 10

The denotation of a word ________.

Accepted Answer

A)  includes feelings, associations, and judgments that accompany the word 
B)  is its dictionary definition 
C)  has the opposite meaning of the word 
D)  is a history of how the word originated 
A)  includes feelings, associations, and judgments that accompany the word 
B)  is its dictionary definition 
C)  has the opposite meaning of the word 
D)  is a history of how the word originated

Question 11

Feedback in the communication process ensures that the message has been fully received and understood.

Accepted Answer

A) True 
 B)False

Question 12

In communication models,who decodes the message?

Accepted Answer

A)  the sender 
B)  the receiver 
C)  the medium 
D)  the channel 
A)  the sender 
B)  the receiver 
C)  the medium 
D)  the channel

Question 13

The Schramm model of communication takes the sender's attitudes and knowledge into account.

Accepted Answer

A) True 
 B)False

Question 14

Being able to accurately read nonverbal signals that people send increases your ability to ________.

Accepted Answer

A)  empathize - a key component of emotional intelligence 
B)  sympathize - a key component of emotional intelligence 
C)  control your emotional intelligence - a key component of empathy 
D)  control your self-awareness - a key component of empathy 
A)  empathize - a key component of emotional intelligence 
B)  sympathize - a key component of emotional intelligence 
C)  control your emotional intelligence - a key component of empathy 
D)  control your self-awareness - a key component of empathy

Question 15

The 26-year-old head of a small company selects no employees over the age of 35 for a task force on technology upgrades.This is an example of ________.

Accepted Answer

A)  selective perception 
B)  racial profiling 
C)  negative politeness 
D)  stereotyping 
A)  selective perception 
B)  racial profiling 
C)  negative politeness 
D)  stereotyping

Question 16

The Japanese have a saying that "everybody has two faces." Which of the following reflects the meaning of this philosophy?

Accepted Answer

A)  the need to manage one's image and identity in various situations 
B)  the need to engage in selective perception 
C)  the need to maximize nonverbal expression in communication 
D)  the need to approach different cultural groups with distrust 
A)  the need to manage one's image and identity in various situations 
B)  the need to engage in selective perception 
C)  the need to maximize nonverbal expression in communication 
D)  the need to approach different cultural groups with distrust

Question 17

After three quarters of dismal sales figures,Hector decides to focus on the company's expanding market share at the next quarterly meeting.What practice is Hector engaging in?

Accepted Answer

A)  filtering 
B)  shooting the messenger 
C)  selecting the message 
D)  selective miscommunication 
A)  filtering 
B)  shooting the messenger 
C)  selecting the message 
D)  selective miscommunication

Question 18

In Wilbur's model,which quadrant is reserved for an unbiased view of how a project affects only you?

Accepted Answer

A)  Box 1 
B)  Box 2 
C)  Box 3 
D)  Box 4 
A)  Box 1 
B)  Box 2 
C)  Box 3 
D)  Box 4

Question 19

British and American sign language is almost identical.

Accepted Answer

A) True 
 B)False

Question 20

What does psychologist Michael Corballis mean when he says humans use language to "shape each other's minds"?

Accepted Answer

Possible response: Human communication i

Literal or near literal translations always work from one culture to another.

Annette Rink,VP of Marketing at Eaton Industries,talks about the importance of understanding boundaries when building resonant relationships at work.What concepts from this chapter do you think relate to the practice of navigating and managing boundaries?

Olivia's team selected her to inform the CEO,Bonnie,that they lost a big advertising account.Bonnie was so upset that she threatened to fire Olivia.What practice was Bonnie engaging in?

Which form of communication is generally the leanest?

What improvement does Berlo's communication model have over earlier models?

Many deaf people cannot speak or hear verbal language.In addition to using sign language,in what other ways can deaf people convey meaning?

Women tend to use communication to while men use it to .

When people engage in selective perception,they listen to the entire message.

According to Annette Rink of Eaton Industries,leaders need to negotiate appropriate levels of closeness and distance with employees by understanding ________.

The denotation of a word ________.

Feedback in the communication process ensures that the message has been fully received and understood.

In communication models,who decodes the message?

The Schramm model of communication takes the sender's attitudes and knowledge into account.

Being able to accurately read nonverbal signals that people send increases your ability to ________.

The 26-year-old head of a small company selects no employees over the age of 35 for a task force on technology upgrades.This is an example of ________.

The Japanese have a saying that "everybody has two faces." Which of the following reflects the meaning of this philosophy?

After three quarters of dismal sales figures,Hector decides to focus on the company's expanding market share at the next quarterly meeting.What practice is Hector engaging in?

In Wilbur's model,which quadrant is reserved for an unbiased view of how a project affects only you?

British and American sign language is almost identical.

What does psychologist Michael Corballis mean when he says humans use language to "shape each other's minds"?

Managing and Leading Today: The New Rules

The Leadership Imperative

Motivation and Meaning

Planning and Strategy: Bringing the Vision to Life

The Human Side of Planning: Decision Making and Critical Thinking

Change: a Focus on Adaptability and Resiliency

Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship

Organizing for a Complex World: Structure and Design

Teams and Teambuilding

Working in a Virtual World: Technology As a Way of Life

Organizational Controls: People, processes, quality, and Results

Culture: Its Powerful

Globalization: Managing Effectively in a Global Economic Environment

Sustainability and Corporate Social Responsibility: Ensuring the Future

Managing and Leading for Tomorrow

Filters

Exam 4: Communication: The Key to Resonant Relationships

Literal or near literal translations always work from one culture to another.

Annette Rink,VP of Marketing at Eaton Industries,talks about the importance of understanding boundaries when building resonant relationships at work.What concepts from this chapter do you think relate to the practice of navigating and managing boundaries?

Olivia's team selected her to inform the CEO,Bonnie,that they lost a big advertising account.Bonnie was so upset that she threatened to fire Olivia.What practice was Bonnie engaging in?

Which form of communication is generally the leanest?

What improvement does Berlo's communication model have over earlier models?

Many deaf people cannot speak or hear verbal language.In addition to using sign language,in what other ways can deaf people convey meaning?

Women tend to use communication to ________ while men use it to ________.

When people engage in selective perception,they listen to the entire message.

According to Annette Rink of Eaton Industries,leaders need to negotiate appropriate levels of closeness and distance with employees by understanding ________.

The denotation of a word ________.

Feedback in the communication process ensures that the message has been fully received and understood.

In communication models,who decodes the message?

The Schramm model of communication takes the sender's attitudes and knowledge into account.

Being able to accurately read nonverbal signals that people send increases your ability to ________.

The 26-year-old head of a small company selects no employees over the age of 35 for a task force on technology upgrades.This is an example of ________.

The Japanese have a saying that "everybody has two faces." Which of the following reflects the meaning of this philosophy?

After three quarters of dismal sales figures,Hector decides to focus on the company's expanding market share at the next quarterly meeting.What practice is Hector engaging in?

In Wilbur's model,which quadrant is reserved for an unbiased view of how a project affects only you?

British and American sign language is almost identical.

What does psychologist Michael Corballis mean when he says humans use language to "shape each other's minds"?

Managing and Leading Today: The New Rules

The Leadership Imperative

Motivation and Meaning

Planning and Strategy: Bringing the Vision to Life

The Human Side of Planning: Decision Making and Critical Thinking

Change: a Focus on Adaptability and Resiliency

Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship

Organizing for a Complex World: Structure and Design

Teams and Teambuilding

Working in a Virtual World: Technology As a Way of Life

Organizational Controls: People, processes, quality, and Results

Culture: Its Powerful

Globalization: Managing Effectively in a Global Economic Environment

Sustainability and Corporate Social Responsibility: Ensuring the Future

Managing and Leading for Tomorrow

Filters

Women tend to use communication to while men use it to .