Question 1

Which situation would be likely to cause a person to worry most about losing face?

Accepted Answer

A)  asking a peer for help - because it is humiliating to need assistance from someone who is equal to you in status 
B)  asking a subordinate for help - because it is humiliating to need assistance from someone below you in status 
C)  asking a superior for help - because it is expected, rather than humiliating, to need assistance from someone above you in status 
D)  asking any co-worker for help - because you are expected to solve all problems on your own 
A)  asking a peer for help - because it is humiliating to need assistance from someone who is equal to you in status 
B)  asking a subordinate for help - because it is humiliating to need assistance from someone below you in status 
C)  asking a superior for help - because it is expected, rather than humiliating, to need assistance from someone above you in status 
D)  asking any co-worker for help - because you are expected to solve all problems on your own

Question 2

Body language includes which of the following?

Accepted Answer

A)  body movements only 
B)  body movements, facial expressions, and eye contact 
C)  body movements, facial expressions, proximity to others, and eye contact 
D)  body movements, facial expressions, proximity to others, eye contact, and tone of voice 
A)  body movements only 
B)  body movements, facial expressions, and eye contact 
C)  body movements, facial expressions, proximity to others, and eye contact 
D)  body movements, facial expressions, proximity to others, eye contact, and tone of voice

Question 3

A venture capital firm has heard good things about a small social media startup.One of the partners sets up a meeting with the company's founders to learn more about their strategic plan.What kind of communication is the partner engaging in?

Accepted Answer

A)  internal communication 
B)  upward communication 
C)  downward communication 
D)  external communication 
A)  internal communication 
B)  upward communication 
C)  downward communication 
D)  external communication

Question 4

Which of the following often links a socioeconomic group?

Accepted Answer

A)  country 
B)  dialect 
C)  jargon 
D)  terminology 
A)  country 
B)  dialect 
C)  jargon 
D)  terminology

Question 5

When a listener focuses on only part of a message rather than the whole thing,he or she is engaging in ________.

Accepted Answer

A)  selective perception 
B)  personal bias 
C)  prejudice 
D)  stereotyping 
A)  selective perception 
B)  personal bias 
C)  prejudice 
D)  stereotyping

Question 6

E-mail is a rich communication channel because it includes nonverbal signals and feedback loops.

Accepted Answer

A) True 
 B)False

Question 7

The variety of speeds in speech is called ________.

Accepted Answer

A)  intonation 
B)  pitch 
C)  variation 
D)  pacing 
A)  intonation 
B)  pitch 
C)  variation 
D)  pacing

Question 8

You are the CEO of an established corporation that has just bought a fast-growing startup company that develops mobile apps.Almost all of its employees are under the age of 30.As you integrate the company into your existing organization,what type of communication network would you encourage for the startup division: wheel,chain or all-channel?

Accepted Answer

Possible response: Because the employees

Question 9

Carmen's gift basket company has been struggling in the slow economy,so she decides to assess staff morale.What is the most effective way for her to accomplish this task?

Accepted Answer

A)  issue a questionnaire 
B)  implement a Facebook page 
C)  do some "management by walking around" 
D)  enforce an all-channel communication network 
A)  issue a questionnaire 
B)  implement a Facebook page 
C)  do some "management by walking around" 
D)  enforce an all-channel communication network

Question 10

Which of the following lists the four quadrant categories of Wilbur's model?

Accepted Answer

A)  individual, collective, subjective, objective 
B)  upward, downward, subjective, objective 
C)  individual, collective, rich, poor 
D)  interior, exterior, filtered, unfiltered 
A)  individual, collective, subjective, objective 
B)  upward, downward, subjective, objective 
C)  individual, collective, rich, poor 
D)  interior, exterior, filtered, unfiltered

Question 11

Which of the following ranks communication channels from richest to leanest?

Accepted Answer

A)  e-mails, telephone conversation, presentations, face-to-face 
B)  face-to-face, newsletter, presentations, e-mail 
C)  e-mail, telephone conversation, presentations, face-to-face 
D)  face-to-face, presentations, telephone conversation, e-mails 
A)  e-mails, telephone conversation, presentations, face-to-face 
B)  face-to-face, newsletter, presentations, e-mail 
C)  e-mail, telephone conversation, presentations, face-to-face 
D)  face-to-face, presentations, telephone conversation, e-mails

Question 12

If you are sending a(n)________ message,try to use the ________ communication channel possible.

Accepted Answer

A)  unambiguous, richest 
B)  ambiguous, leanest 
C)  ambiguous, richest 
D)  highly complex, leanest 
A)  unambiguous, richest 
B)  ambiguous, leanest 
C)  ambiguous, richest 
D)  highly complex, leanest

Question 13

Speech that is delivered in a monotone often ________.

Accepted Answer

A)  gives the speaker an air of authority 
B)  causes the audience to pay close attention 
C)  causes the audience to tune out 
D)  causes the audience to doubt the veracity of what is being said 
A)  gives the speaker an air of authority 
B)  causes the audience to pay close attention 
C)  causes the audience to tune out 
D)  causes the audience to doubt the veracity of what is being said

Question 14

Most person-to-person communication between humans is conveyed by nonverbal means.

Accepted Answer

A) True 
 B)False

Question 15

HR departments are often responsible for keeping managers informed about employee morale.

Accepted Answer

A) True 
 B)False

Question 16

Eric has seen rumors on various social media sites that his small company is about to be sold to a multinational corporation.What was Eric using to get his information?

Accepted Answer

A)  the grapevine 
B)  a hub-and-spoke network 
C)  a feedback loop 
D)  avatars 
A)  the grapevine 
B)  a hub-and-spoke network 
C)  a feedback loop 
D)  avatars

Question 17

When an employee tells a co-worker about a new computer program that will improve productivity,this is an example of ________ communication.

Accepted Answer

A)  downward 
B)  upward 
C)  horizontal 
D)  diagonal 
A)  downward 
B)  upward 
C)  horizontal 
D)  diagonal

Question 18

The two main purposes of communication in the workplace are to share information and influence others.

Accepted Answer

A) True 
 B)False

Question 19

What is the key difference between American and British sign languages?

Accepted Answer

A)  American sign language uses two hands. British sign language uses one hand. 
B)  American sign language uses one hand. British sign language uses two hands. 
C)  American sign language uses the left hand. British sign language uses the right hand. 
D)  American sign language uses the right hand. British sign language uses the left hand. 
A)  American sign language uses two hands. British sign language uses one hand. 
B)  American sign language uses one hand. British sign language uses two hands. 
C)  American sign language uses the left hand. British sign language uses the right hand. 
D)  American sign language uses the right hand. British sign language uses the left hand.

Question 20

You work in a highly competitive industry.Your manager in the HR department has asked you to assess organizational morale.Which type of research do you think will be more useful: qualitative or quantitative? Explain.

Accepted Answer

Possible response: Employee interviews w

Which situation would be likely to cause a person to worry most about losing face?

Body language includes which of the following?

A venture capital firm has heard good things about a small social media startup.One of the partners sets up a meeting with the company's founders to learn more about their strategic plan.What kind of communication is the partner engaging in?

Which of the following often links a socioeconomic group?

When a listener focuses on only part of a message rather than the whole thing,he or she is engaging in ________.

E-mail is a rich communication channel because it includes nonverbal signals and feedback loops.

The variety of speeds in speech is called ________.

Carmen's gift basket company has been struggling in the slow economy,so she decides to assess staff morale.What is the most effective way for her to accomplish this task?

Which of the following lists the four quadrant categories of Wilbur's model?

Which of the following ranks communication channels from richest to leanest?

If you are sending a(n) message,try to use the communication channel possible.

Speech that is delivered in a monotone often ________.

Most person-to-person communication between humans is conveyed by nonverbal means.

HR departments are often responsible for keeping managers informed about employee morale.

Eric has seen rumors on various social media sites that his small company is about to be sold to a multinational corporation.What was Eric using to get his information?

When an employee tells a co-worker about a new computer program that will improve productivity,this is an example of ________ communication.

The two main purposes of communication in the workplace are to share information and influence others.

What is the key difference between American and British sign languages?

You work in a highly competitive industry.Your manager in the HR department has asked you to assess organizational morale.Which type of research do you think will be more useful: qualitative or quantitative? Explain.

Managing and Leading Today: The New Rules

The Leadership Imperative

Motivation and Meaning

Planning and Strategy: Bringing the Vision to Life

The Human Side of Planning: Decision Making and Critical Thinking

Change: a Focus on Adaptability and Resiliency

Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship

Organizing for a Complex World: Structure and Design

Teams and Teambuilding

Working in a Virtual World: Technology As a Way of Life

Organizational Controls: People, processes, quality, and Results

Culture: Its Powerful

Globalization: Managing Effectively in a Global Economic Environment

Sustainability and Corporate Social Responsibility: Ensuring the Future

Managing and Leading for Tomorrow

Filters

Exam 4: Communication: The Key to Resonant Relationships

Which situation would be likely to cause a person to worry most about losing face?

Body language includes which of the following?

A venture capital firm has heard good things about a small social media startup.One of the partners sets up a meeting with the company's founders to learn more about their strategic plan.What kind of communication is the partner engaging in?

Which of the following often links a socioeconomic group?

When a listener focuses on only part of a message rather than the whole thing,he or she is engaging in ________.

E-mail is a rich communication channel because it includes nonverbal signals and feedback loops.

The variety of speeds in speech is called ________.

Carmen's gift basket company has been struggling in the slow economy,so she decides to assess staff morale.What is the most effective way for her to accomplish this task?

Which of the following lists the four quadrant categories of Wilbur's model?

Which of the following ranks communication channels from richest to leanest?

If you are sending a(n)________ message,try to use the ________ communication channel possible.

Speech that is delivered in a monotone often ________.

Most person-to-person communication between humans is conveyed by nonverbal means.

HR departments are often responsible for keeping managers informed about employee morale.

Eric has seen rumors on various social media sites that his small company is about to be sold to a multinational corporation.What was Eric using to get his information?

When an employee tells a co-worker about a new computer program that will improve productivity,this is an example of ________ communication.

The two main purposes of communication in the workplace are to share information and influence others.

What is the key difference between American and British sign languages?

You work in a highly competitive industry.Your manager in the HR department has asked you to assess organizational morale.Which type of research do you think will be more useful: qualitative or quantitative? Explain.

Managing and Leading Today: The New Rules

The Leadership Imperative

Motivation and Meaning

Planning and Strategy: Bringing the Vision to Life

The Human Side of Planning: Decision Making and Critical Thinking

Change: a Focus on Adaptability and Resiliency

Workplace Essentials: Creativity,innovation,and a Spirit of Entrepreneurship

Organizing for a Complex World: Structure and Design

Teams and Teambuilding

Working in a Virtual World: Technology As a Way of Life

Organizational Controls: People, processes, quality, and Results

Culture: Its Powerful

Globalization: Managing Effectively in a Global Economic Environment

Sustainability and Corporate Social Responsibility: Ensuring the Future

Managing and Leading for Tomorrow

Filters

If you are sending a(n) message,try to use the communication channel possible.