Question 1

In cellular production the cellular form allows for a level of customization usually found in job shops.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is NOT a basic form of transformation systems?

Accepted Answer

A) Job shop 
B) Flow shop 
C) Continuous transformation process 
D) All of the above are basic forms of transformation systems 
A) Job shop 
B) Flow shop 
C) Continuous transformation process 
D) All of the above are basic forms of transformation systems D

Question 3

The concept of _____ ______ (Chase and Stewart,1994)is used by organizations to help guarantee their service,by anticipating where a service failure might occur and installing preventive measures.

Accepted Answer

fail safing

Question 4

A general characteristic of a job shop is that it requires a small variety of inputs,and minimal variations in the time it takes for a complete "job".

Accepted Answer

A) True 
 B)False

Question 5

A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.

Accepted Answer

A) Make-to-order 
B) Make-to-stock 
C) Order-to-make 
D) Stock-to-order 
A) Make-to-order 
B) Make-to-stock 
C) Order-to-make 
D) Stock-to-order

Question 6

The product-process matrix developed by Hayes and Wheeelwright (1979)explains how transformation systems vary from project -on the top left corner-to continuous processes -on the bottom right corner.Its vertical axis illustrates:

Accepted Answer

A) Output quantity 
B) Variety of outputs 
C) Quality 
D) Breadth of outputs 
A) Output quantity 
B) Variety of outputs 
C) Quality 
D) Breadth of outputs

Question 7

Which of the following is FALSE for job shops?

Accepted Answer

A) Unique jobs must be produced 
B) Output batch size is moderately large,to make it cost effective 
C) The flow of work through facilities tends to be intermittent 
D) Groupings of staff and equipment are done according to function 
A) Unique jobs must be produced 
B) Output batch size is moderately large,to make it cost effective 
C) The flow of work through facilities tends to be intermittent 
D) Groupings of staff and equipment are done according to function

Question 8

A __ is commonly used to produce highly standardized outputs in extremely large volume

Accepted Answer

A) Job shop 
B) Flow shop 
C) Continuous transformation process 
D) Cellular production 
A) Job shop 
B) Flow shop 
C) Continuous transformation process 
D) Cellular production

Question 9

The cost-volume-distance (CVD)model is suitable for layouts in which moving materials or people between departments is a major consideration.

Accepted Answer

A) True 
 B)False

Question 10

Balancing a production line includes the following tasks,EXCEPT:

Accepted Answer

A) Finding a cycle time in which each workstation can complete its tasks 
B) Take into account precedence relationships among tasks 
C) Identify the task with the longest operation time 
D) Calculate the number of workstations that completes the job in the minimum amount of time 
A) Finding a cycle time in which each workstation can complete its tasks 
B) Take into account precedence relationships among tasks 
C) Identify the task with the longest operation time 
D) Calculate the number of workstations that completes the job in the minimum amount of time

Question 11

Experienced staff needed to run job shops tends to increase its direct labor costs.

Accepted Answer

A) True 
 B)False

Question 12

Of large scale and finite duration,_____ _____ tend to be non-repetitive,with multiple and often simultaneous,highly interdependent tasks.

Accepted Answer

The answer of Of large scale and finite duration,_____ _____...

Question 13

Which of the following is NOT a major element of a service guarantee?

Accepted Answer

A) Must be unconditional 
B) Must be easy to communicate and for the customer to understand 
C) Must include preventive measures for "fail-safing" 
D) Must be meaningful to the customer 
A) Must be unconditional 
B) Must be easy to communicate and for the customer to understand 
C) Must include preventive measures for "fail-safing" 
D) Must be meaningful to the customer

Question 14

Which form of transportation system utilizes group technology?

Accepted Answer

A) Flow shop 
B) Job shop 
C) Cellular production 
D) Project operations 
A) Flow shop 
B) Job shop 
C) Cellular production 
D) Project operations

Question 15

Which of the following is NOT a well-known problem in flow shops?

Accepted Answer

A) Boredom 
B) Workers may be dehumanized by manufacturing lines 
C) Absenteeism 
D) All of the above are well-known problems in flow shops 
A) Boredom 
B) Workers may be dehumanized by manufacturing lines 
C) Absenteeism 
D) All of the above are well-known problems in flow shops

Question 16

In the product-process matrix,when the size of a batch increases significantly,with a corresponding decrease in output variety,then the flow shop is appropriate.

Accepted Answer

A) True 
 B)False

Question 17

Paced lines use some sort of conveyor to move output along the production line at a variable rate,so that operators do their work as they need.

Accepted Answer

A) True 
 B)False

Question 18

Layout analysis is usually performed for the following purpose(s):

Accepted Answer

A) Maximize operational efficiency 
B) Reduce safety or health hazards 
C) Minimize interference or noise between areas 
D) All of the above 
A) Maximize operational efficiency 
B) Reduce safety or health hazards 
C) Minimize interference or noise between areas 
D) All of the above

Question 19

In the Service Matrix,to which quadrant does recreation belong?

Accepted Answer

A) Service shop 
B) Professional service 
C) Mass service 
D) Service factory 
A) Service shop 
B) Professional service 
C) Mass service 
D) Service factory

Question 20

A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

Accepted Answer

A) Gap 1 
B) Gap 3 
C) Gap 4 
D) Gap 10 
A) Gap 1 
B) Gap 3 
C) Gap 4 
D) Gap 10

In cellular production the cellular form allows for a level of customization usually found in job shops.

Which of the following is NOT a basic form of transformation systems?

The concept of _ __ (Chase and Stewart,1994)is used by organizations to help guarantee their service,by anticipating where a service failure might occur and installing preventive measures.

A general characteristic of a job shop is that it requires a small variety of inputs,and minimal variations in the time it takes for a complete "job".

A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.

The product-process matrix developed by Hayes and Wheeelwright (1979)explains how transformation systems vary from project -on the top left corner-to continuous processes -on the bottom right corner.Its vertical axis illustrates:

Which of the following is FALSE for job shops?

A __ is commonly used to produce highly standardized outputs in extremely large volume

The cost-volume-distance (CVD)model is suitable for layouts in which moving materials or people between departments is a major consideration.

Balancing a production line includes the following tasks,EXCEPT:

Experienced staff needed to run job shops tends to increase its direct labor costs.

Of large scale and finite duration,_ _ tend to be non-repetitive,with multiple and often simultaneous,highly interdependent tasks.

Which of the following is NOT a major element of a service guarantee?

Which form of transportation system utilizes group technology?

Which of the following is NOT a well-known problem in flow shops?

In the product-process matrix,when the size of a batch increases significantly,with a corresponding decrease in output variety,then the flow shop is appropriate.

Paced lines use some sort of conveyor to move output along the production line at a variable rate,so that operators do their work as they need.

Layout analysis is usually performed for the following purpose(s):

In the Service Matrix,to which quadrant does recreation belong?

A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

Operations Strategy and Global Competitiveness

Controlling Processes

Process Improvement: Minimizing Variation Through Six Sigma

Process Improvement: Reducing Waste Through Lean

Managing Process Improvement Projects

Supply Chain Management

Capacity, Scheduling, and Location Planning

Filters

Exam 2: Process Planning and Design

In cellular production the cellular form allows for a level of customization usually found in job shops.

Which of the following is NOT a basic form of transformation systems?

The concept of _____ ______ (Chase and Stewart,1994)is used by organizations to help guarantee their service,by anticipating where a service failure might occur and installing preventive measures.

A general characteristic of a job shop is that it requires a small variety of inputs,and minimal variations in the time it takes for a complete "job".

A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.

The product-process matrix developed by Hayes and Wheeelwright (1979)explains how transformation systems vary from project -on the top left corner-to continuous processes -on the bottom right corner.Its vertical axis illustrates:

Which of the following is FALSE for job shops?

A __ is commonly used to produce highly standardized outputs in extremely large volume

The cost-volume-distance (CVD)model is suitable for layouts in which moving materials or people between departments is a major consideration.

Balancing a production line includes the following tasks,EXCEPT:

Experienced staff needed to run job shops tends to increase its direct labor costs.

Of large scale and finite duration,_____ _____ tend to be non-repetitive,with multiple and often simultaneous,highly interdependent tasks.

Which of the following is NOT a major element of a service guarantee?

Which form of transportation system utilizes group technology?

Which of the following is NOT a well-known problem in flow shops?

In the product-process matrix,when the size of a batch increases significantly,with a corresponding decrease in output variety,then the flow shop is appropriate.

Paced lines use some sort of conveyor to move output along the production line at a variable rate,so that operators do their work as they need.

Layout analysis is usually performed for the following purpose(s):

In the Service Matrix,to which quadrant does recreation belong?

A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

Operations Strategy and Global Competitiveness

Controlling Processes

Process Improvement: Minimizing Variation Through Six Sigma

Process Improvement: Reducing Waste Through Lean

Managing Process Improvement Projects

Supply Chain Management

Capacity, Scheduling, and Location Planning

Filters

The concept of _ __ (Chase and Stewart,1994)is used by organizations to help guarantee their service,by anticipating where a service failure might occur and installing preventive measures.

Of large scale and finite duration,_ _ tend to be non-repetitive,with multiple and often simultaneous,highly interdependent tasks.