Question 1

Which of the following is NOT an original component of reengineering?

Accepted Answer

A) A radical change in the way work is performed 
B) Process-centered reorganization of activities 
C) An emphasis in getting rid of unnecessary employees 
D) A dramatic improvement in performance 
A) A radical change in the way work is performed 
B) Process-centered reorganization of activities 
C) An emphasis in getting rid of unnecessary employees 
D) A dramatic improvement in performance C

Question 2

The Six Sigma approach originated at Motorola.

Accepted Answer

A) True 
 B)False  True

Question 3

Which term compares an organization's processes with the best practices to be found in its industry or others?

Accepted Answer

A) Benchmark 
B) Performance 
C) Value proposition 
D) Bias 
A) Benchmark 
B) Performance 
C) Value proposition 
D) Bias A

Question 4

A literal interpretation of six-sigma is:

Accepted Answer

A) 4)3 defects per million opportunities (DPMO) 
B) 3)4 defects per billion opportunities (DPBO) 
C) 3)4 defects per million opportunities (DPMO) 
D) 3)1 defects per million opportunities (DPMO) 
A) 4)3 defects per million opportunities (DPMO) 
B) 3)4 defects per billion opportunities (DPBO) 
C) 3)4 defects per million opportunities (DPMO) 
D) 3)1 defects per million opportunities (DPMO)

Question 5

Which of the following tools and methodologies is NOT used in the Measure Phase of Six Sigma?

Accepted Answer

A) Design of experiments (DO
E)  
B) Pareto Analysis 
C) Process Maps 
D) Rolled throughput yield (RTY) 
A) Design of experiments (DO
E)  
B) Pareto Analysis 
C) Process Maps 
D) Rolled throughput yield (RTY)

Question 6

Six Sigma (DMAIC)is best applied when:

Accepted Answer

A) The process is fundamentally flawed 
B) The process is brand new 
C) There is too much variation in the process 
D) There is too much waste in the process 
A) The process is fundamentally flawed 
B) The process is brand new 
C) There is too much variation in the process 
D) There is too much waste in the process

Question 7

An expectation of Business Process Design is that the improvements in performance will be at a minimum incremental.

Accepted Answer

A) True 
 B)False

Question 8

Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.

Accepted Answer

A) True 
 B)False

Question 9

Six Sigma is among the most timely topics in business today because of the following,EXCEPT:

Accepted Answer

A) It was developed by Motorola 
B) High profile organizations report strong benefits from using it 
C) It can be applied in organizations that produce a tangible output or an intangible service 
D) Nonprofit organizations may apply it as well as for profit companies 
A) It was developed by Motorola 
B) High profile organizations report strong benefits from using it 
C) It can be applied in organizations that produce a tangible output or an intangible service 
D) Nonprofit organizations may apply it as well as for profit companies

Question 10

Business Process Design (BPD)is also adequately named the following EXCEPT:

Accepted Answer

A) Reengineering 
B) Business process innovation 
C) Business process engineering 
D) Downsizing or restructuring 
A) Reengineering 
B) Business process innovation 
C) Business process engineering 
D) Downsizing or restructuring

Question 11

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

Accepted Answer

A) Six sigma 
B) Control charts 
C) A process capability index 
D) Fishbone diagrams 
A) Six sigma 
B) Control charts 
C) A process capability index 
D) Fishbone diagrams

Question 12

Six Sigma is better applied on for-profit than in nonprofit organizations.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is FALSE about Quality Function Deployment (QFD)?

Accepted Answer

A) It is a powerful tool to translate customer requirements into process capabilities 
B) It utilizes a series of tables to maintain links between the data collected and the final process activities 
C) Because of their shape,the tables are often referred to as "houses of quality" 
D) Technical requirements are the basic input for the process deployment matrix 
A) It is a powerful tool to translate customer requirements into process capabilities 
B) It utilizes a series of tables to maintain links between the data collected and the final process activities 
C) Because of their shape,the tables are often referred to as "houses of quality" 
D) Technical requirements are the basic input for the process deployment matrix

Question 14

The following are shortcomings associated with analyzing problems "one factor at a time" (also known as OFAT and 1FAT)EXCEPT:

Accepted Answer

A) In real life it is almost impossible to hold all other factors constant 
B) Experimental designs specify levels for each factor to be included 
C) It is very hard to account for interactions or joint variation between factors 
D) Though graphing results is helpful to observe different factors,it is hard to graph variation of more than two or three variables at the time 
A) In real life it is almost impossible to hold all other factors constant 
B) Experimental designs specify levels for each factor to be included 
C) It is very hard to account for interactions or joint variation between factors 
D) Though graphing results is helpful to observe different factors,it is hard to graph variation of more than two or three variables at the time

Question 15

DMAIC stands for:

Accepted Answer

A) Define,Measure,Analyze,Implement,Control 
B) Define,Maintain,Assure,Implement,Control 
C) Define,Measure,Analyze,Improve,Control 
D) Design,Maintain,Analyze,Improve,Control 
A) Define,Measure,Analyze,Implement,Control 
B) Define,Maintain,Assure,Implement,Control 
C) Define,Measure,Analyze,Improve,Control 
D) Design,Maintain,Analyze,Improve,Control

Question 16

Defects per million opportunities (DPMO)and Process Sigma are the most important tools for the Measure Phase of Six Sigma.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is NOT a part of a House of Quality display?

Accepted Answer

A) Importance ratings 
B) Target values 
C) Importance weights 
D) Interrelationships between Hows and Whens 
A) Importance ratings 
B) Target values 
C) Importance weights 
D) Interrelationships between Hows and Whens

Question 18

Choose a common problem from the measure phase.

Accepted Answer

A) Calculation of a baseline to evaluate benefits of potential improvements 
B) The process mean can shift as much as 1.5 standard deviations 
C) Performance metrics based on the availability of data 
D) About 3.4 defects per million opportunities (DPMO)may occur easily in complex operations 
A) Calculation of a baseline to evaluate benefits of potential improvements 
B) The process mean can shift as much as 1.5 standard deviations 
C) Performance metrics based on the availability of data 
D) About 3.4 defects per million opportunities (DPMO)may occur easily in complex operations

Question 19

Lean Sigma is a combination of Six Sigma and Lean tools appropriate when both too much variation and waste exist in a process.

Accepted Answer

A) True 
 B)False

Question 20

In order to claim status as a Six Sigma Black Belt,it has become customary for individuals to undergo a process of ________.

Accepted Answer

The answer of In order to claim status as a...

Which of the following is NOT an original component of reengineering?

The Six Sigma approach originated at Motorola.

Which term compares an organization's processes with the best practices to be found in its industry or others?

A literal interpretation of six-sigma is:

Which of the following tools and methodologies is NOT used in the Measure Phase of Six Sigma?

Six Sigma (DMAIC)is best applied when:

An expectation of Business Process Design is that the improvements in performance will be at a minimum incremental.

Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.

Six Sigma is among the most timely topics in business today because of the following,EXCEPT:

Business Process Design (BPD)is also adequately named the following EXCEPT:

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

Six Sigma is better applied on for-profit than in nonprofit organizations.

Which of the following is FALSE about Quality Function Deployment (QFD)?

The following are shortcomings associated with analyzing problems "one factor at a time" (also known as OFAT and 1FAT)EXCEPT:

DMAIC stands for:

Defects per million opportunities (DPMO)and Process Sigma are the most important tools for the Measure Phase of Six Sigma.

Which of the following is NOT a part of a House of Quality display?

Choose a common problem from the measure phase.

Lean Sigma is a combination of Six Sigma and Lean tools appropriate when both too much variation and waste exist in a process.

In order to claim status as a Six Sigma Black Belt,it has become customary for individuals to undergo a process of ________.

Operations Strategy and Global Competitiveness

Process Planning and Design

Controlling Processes

Process Improvement: Reducing Waste Through Lean

Managing Process Improvement Projects

Supply Chain Management

Capacity, Scheduling, and Location Planning

Filters

Exam 4: Process Improvement: Minimizing Variation Through Six Sigma

Which of the following is NOT an original component of reengineering?

The Six Sigma approach originated at Motorola.

Which term compares an organization's processes with the best practices to be found in its industry or others?

A literal interpretation of six-sigma is:

Which of the following tools and methodologies is NOT used in the Measure Phase of Six Sigma?

Six Sigma (DMAIC)is best applied when:

An expectation of Business Process Design is that the improvements in performance will be at a minimum incremental.

Developing and evaluating solutions to reduce the gap between desired process performance and current performance is the final step in the six sigma DMAIC approach for process improvement.

Six Sigma is among the most timely topics in business today because of the following,EXCEPT:

Business Process Design (BPD)is also adequately named the following EXCEPT:

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

Six Sigma is better applied on for-profit than in nonprofit organizations.

Which of the following is FALSE about Quality Function Deployment (QFD)?

The following are shortcomings associated with analyzing problems "one factor at a time" (also known as OFAT and 1FAT)EXCEPT:

DMAIC stands for:

Defects per million opportunities (DPMO)and Process Sigma are the most important tools for the Measure Phase of Six Sigma.

Which of the following is NOT a part of a House of Quality display?

Choose a common problem from the measure phase.

Lean Sigma is a combination of Six Sigma and Lean tools appropriate when both too much variation and waste exist in a process.

In order to claim status as a Six Sigma Black Belt,it has become customary for individuals to undergo a process of ________.

Operations Strategy and Global Competitiveness

Process Planning and Design

Controlling Processes

Process Improvement: Reducing Waste Through Lean

Managing Process Improvement Projects

Supply Chain Management

Capacity, Scheduling, and Location Planning

Filters