Exam 18: Managing Service and Manufacturing Operations

The production team of Widget Corp., a furniture manufacturer, has determined the amount of wood, metal, fabric, labor hours, capital, and the electricity required to make one chair. The collective effort of all these resources would help the company determine its _____.

Alaya's Secret is a chain of beauty salons, where part of the employees' monthly leaves is granted depending on customer feedback. Two days of leave are granted based on performance and the remaining three days are granted based on customers' feedback on the quality of service. In this case, Alaya's Secret is committed to _____.

Unlike ordering cost, setup cost:

Churchill Automobiles is a delivery truck manufacturer. It is a new company and wants to gather information on how to improve the standard of quality delivered by the company's production team. Based on this information, which of the following ISO standards must the company refer to?

Fit n Fine is a clothing company that is famous for its impressive standards of product quality. Recently, the company introduced a new collection of office wear that failed to grab the attention of its target customer group because of its inconsistent quality. This _____ in quality standard led the company to incur heavy losses.

Atrade Foods Inc. is a chain of supermarkets. Eighty percent of its employees' salary is based on earnings, and the remaining 20 percent is based on customer satisfaction ratings and service quality. In this case, Atrade Foods Inc. displays its commitment toward _____.

Which of the following characteristics of quality products is defined in terms of the average time between breakdowns?

Jogan Electronics manufactures television sets. It gathers all the components required to make a television set before customers book television sets for purchase. It accumulates all the necessary materials for production from its suppliers and ensures that it has all the parts to manufacture the television sets before it receives a customer order. This type of operation is called a(n) _____.

In the context of manufacturing operations, unlike make-to-order operations, make-to-stock operations:

Finesse, a wall paint manufacturing company, produces around 15,000 cans of paint a day. The production system used by the company is very efficient, and it seals close to 2000 cans per hour. Once the production system is turned on, it functions round the clock to seal and dispatch cans until the machine is turned off. The manufacturing operation of Finesse is an example of _____.

Durability is a characteristic that determines the quality of a service.

According to total quality management (TQM), which of the following should be a company's primary goal?

In the context of the principles of total quality management (TQM), _____ means collaboration between managers and nonmanagers, across business functions, and between companies, customers, and suppliers.

_____ refers to managing the daily production of goods and services.

Which of the following statements is true of the Baldrige Performance Excellence Awards?

Courtney recently ordered a few books online. However, she received the wrong order. She was completely dissatisfied and returned the books. She then wrote to the customer service expressing her anger. In response, the manager of the store sent her an apology via e-mail. He also sent her the books she ordered and refunded her money. Courtney was impressed and ordered books only from that store thereafter. In this scenario, the process adopted by the online store to regain Courtney's trust is called _____.

Ordering cost refers to the costs of downtime and lost efficiency that occur when a machine is changed or adjusted to produce a different kind of inventory.

Blooming Minds is a content management company that fulfills its electricity needs by using solar power. The company advocates eco-friendly methods of working, such as recycling paper and prohibiting the use of plastic. Based on this information, Blooming Minds is eligible to obtain an _____ certificate.

In the context of maintaining an inventory, identify a difference between downtime and lost efficiency.

All work-in-process inventories are assembled to create _____.