Exam 18: Managing Service and Manufacturing Operations

White Planet Electronics is a company that sells the various inventories required by other companies to manufacture electronic gadgets. It spends $500 every month on a storage facility that manages and stores the parts. In this scenario, the money spent by White Planet Electronics toward the storage facility for the protection of the company's goods is called _____.

The extent to which service providers give individual attention and care to customers' concerns and problems is called _____.

In the context of the principles of total quality management (TQM), _____ is an organization's ongoing commitment to constantly assess and refine the processes and procedures used to create products and services.

Which of the following statements is true of multifactor productivity?

Wyatt Four-Wheel Services is a popular garage, where part of the employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction ratings and the quality of service. In this case, Wyatt Four-Wheel Services is committed to _____.

Crystalize is a decorative glassware manufacturer. The company's production team takes 8 hours to produce 96 identical glass items. Which of the following is the labor productivity of Crystalize?

AfterGlow, a body and bath products manufacturing company, produces around 12,000 bottles of shampoo a day. The production system used by the company is very efficient, and it packs close to 1000 bottles per hour. Once the production system is turned on, it functions round the clock to cap and deposit bottles until the machine is turned off. The manufacturing operation of AfterGlow is an example of _____.

Goldie is a manager in a company that manufactures wrought iron furniture. She assesses the performance of the company by determiningthe amount of iron required to produce a piece of furniture. In this scenario, Goldie focuses on _____.

Wood Hub is a manufacturer of wooden furniture. The carpenters at the factory assemble four chiseled pillars of wood and join them to a refined but unpolished plank of wood to form a table. This piece of unfinished furniture is a(n) _____.

Kraers Inc. keeps an average of 200 finished widgets in inventory each month, and it has sold 2,000 widgets this year. Therefore, the inventory turnover of the company is _____.

The Cabin Retreat is a chain of hotels where part of its employees' monthly bonus depends on customer satisfaction. Ninety percent of the incentive is based on performance and the remaining ten percent is based on customer satisfaction ratings and the quality of service. In this case, The Cabin Retreat is committed to _____.

Manufacturing operations can be classified according to the depth of their inventory stock.

The Belwick Railway Station operates 24 hours per day in all seven days of a week. On an average, the railway station handles 480 trains per day. Which of the following indicates the average productivity of the railway station?

Which of the following statements is true of the cost of applying for the Baldrige Award?

_____ are preestablished, occur in a serial manner, and are dedicated to making one type of product.