Question 1

The International Organization for Standardization (ISO) helps set standards for _____ countries.

Accepted Answer

A)  143 
B)  153 
C)  163 
D)  173 
A)  143 
B)  153 
C)  163 
D)  173

Question 2

ISO 9000 is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world.

Accepted Answer

A) True 
 B)False

Question 3

Unlike holding cost, stockout cost:

Accepted Answer

A)  does not include the transaction costs of overtime work and shipping. 
B)  includes inventory taxes and the cost of obsolescence. 
C)  is incurred when a company runs out of a product. 
D)  is also known as carrying cost. 
A)  does not include the transaction costs of overtime work and shipping. 
B)  includes inventory taxes and the cost of obsolescence. 
C)  is incurred when a company runs out of a product. 
D)  is also known as carrying cost.

Question 4

Carlos Corp., acar servicing company, is known for consistentlyproviding excellent services to itscustomers. In the context of the characteristics of a quality service, which of the following characteristics is being displayed by Carlos Corp.?

Accepted Answer

A)  Service assurance 
B)  Service responsiveness 
C)  Service durability 
D)  Service reliability 
A)  Service assurance 
B)  Service responsiveness 
C)  Service durability 
D)  Service reliability

Question 5

Brass Worx is a furniture manufacturer. The company's production team takes 240 hours to produce 800 pieces of furniture. Which of the following indicates the labor productivity of Brass Worx?

Accepted Answer

A)  2.17 hours per piece of furniture 
B)  5.51 hours per piece of furniture 
C)  3.33 pieces of furniture per hour 
D)  2.60 pieces of furniture per hour 
A)  2.17 hours per piece of furniture 
B)  5.51 hours per piece of furniture 
C)  3.33 pieces of furniture per hour 
D)  2.60 pieces of furniture per hour

Question 6

In the context of manufacturing operations, a moderate degree of processing occurs in _____.

Accepted Answer

A)  assemble-to-order operations 
B)  make-to-order operations 
C)  build-to-stock operations 
D)  make-to-stock operations 
A)  assemble-to-order operations 
B)  make-to-order operations 
C)  build-to-stock operations 
D)  make-to-stock operations

Question 7

Customer satisfaction and customer loyalty lead to long-term profits and growth.

Accepted Answer

A) True 
 B)False

Question 8

In the context of quality-related characteristics of products and services, which of the following is a difference between serviceability and service reliability?

Accepted Answer

A)  Serviceability is a characteristic of quality products, whereas service reliability is a characteristic of quality services. 
B)  Serviceability is defined as the mean time to failure, whereas service reliability is defined as the confidence that service providers are knowledgeable, courteous, and trustworthy. 
C)  Service reliability is inversely proportional to quality, whereas serviceability is directly proportional to quality. 
D)  Service reliability refers to the extent to which service providers give individual attention and care to customers' concerns and problems, whereas serviceability is the ability to consistently perform a service well. 
A)  Serviceability is a characteristic of quality products, whereas service reliability is a characteristic of quality services. 
B)  Serviceability is defined as the mean time to failure, whereas service reliability is defined as the confidence that service providers are knowledgeable, courteous, and trustworthy. 
C)  Service reliability is inversely proportional to quality, whereas serviceability is directly proportional to quality. 
D)  Service reliability refers to the extent to which service providers give individual attention and care to customers' concerns and problems, whereas serviceability is the ability to consistently perform a service well.

Question 9

Swiftspan Inc., a construction company, uses 202,500 gallons of paint a year. If the ordering cost is $32 per order and holding cost is $9 per gallon, the optimal quantity to order is _____.

Accepted Answer

A)  1,200 gallons 
B)  2,400 gallons 
C)  4,800 gallons 
D)  3,600 gallons 
A)  1,200 gallons 
B)  2,400 gallons 
C)  4,800 gallons 
D)  3,600 gallons

Question 10

Which of the following statements best explains the term inventory?

Accepted Answer

A)  It is the amount and number of raw materials, parts, and finished products that a company has in its possession. 
B)  It is the amount and number of products or services that a company dispatches to the market annually. 
C)  It is the capability of a company to produce a set number of products per month. 
D)  It is the capability of a company to buy raw materials or parts for production processes. 
A)  It is the amount and number of raw materials, parts, and finished products that a company has in its possession. 
B)  It is the amount and number of products or services that a company dispatches to the market annually. 
C)  It is the capability of a company to produce a set number of products per month. 
D)  It is the capability of a company to buy raw materials or parts for production processes.

Question 11

If a drilling rig operates 10 hours a day and takes 40 hours to drill 8 meters of earth's surface, the productivity of the drilling rig will be _____.

Accepted Answer

A)  2 meters per day 
B)  1 meter per day 
C)  0.8 meters per day 
D)  0.4 meters per day 
A)  2 meters per day 
B)  1 meter per day 
C)  0.8 meters per day 
D)  0.4 meters per day

Question 12

_____ assesses how efficiently companies use only one input, such as labor, when creating outputs.

Accepted Answer

A)  Multifactor productivity 
B)  Partial productivity 
C)  Internal service quality 
D)  Service recovery 
A)  Multifactor productivity 
B)  Partial productivity 
C)  Internal service quality 
D)  Service recovery

Question 13

Labor productivity typically indicates the cost or number of hours of labor it takes to produce an output.

Accepted Answer

A) True 
 B)False

Question 14

The easier it is to maintain a working product or fix a broken product, the more _____ that product is.

Accepted Answer

A)  reliable 
B)  serviceable 
C)  tangible 
D)  durable 
A)  reliable 
B)  serviceable 
C)  tangible 
D)  durable

Question 15

Identify a difference between ISO 9000 and ISO 27000.

Accepted Answer

A)  ISO 9000 is a series of twelve international standards, whereas ISO 27000 is a series of five international standards. 
B)  The ISO 9000 standards publications are specific and can only be used to make certain types of products, whereas the ISO 27000 are general standards and can be used for manufacturing any kind of product or delivering any kind of service. 
C)  ISO 9000 certification covers more than 50 percent of the requirements for the Baldrige Award, whereas ISO 27000 certification covers less than 10 percent of the requirements for the Baldrige Award. 
D)  ISO 9000 is a set of standards for achieving consistency in quality management and quality assurance in companies throughout the world, whereas ISO 27000 is a set of standards for managing and monitoring security techniques for information technology. 
A)  ISO 9000 is a series of twelve international standards, whereas ISO 27000 is a series of five international standards. 
B)  The ISO 9000 standards publications are specific and can only be used to make certain types of products, whereas the ISO 27000 are general standards and can be used for manufacturing any kind of product or delivering any kind of service. 
C)  ISO 9000 certification covers more than 50 percent of the requirements for the Baldrige Award, whereas ISO 27000 certification covers less than 10 percent of the requirements for the Baldrige Award. 
D)  ISO 9000 is a set of standards for achieving consistency in quality management and quality assurance in companies throughout the world, whereas ISO 27000 is a set of standards for managing and monitoring security techniques for information technology.

Question 16

The production team of Lining Corp., a company that manufactures soccer balls, has determined the quantity of latex rubber, threads, labor, and electricity required to make one soccer ball. The collective effort of all these resources would help Lining Corp. determine its _____.

Accepted Answer

A)  economic order quantity 
B)  partial productivity 
C)  multifactor productivity 
D)  service capacity 
A)  economic order quantity 
B)  partial productivity 
C)  multifactor productivity 
D)  service capacity

Question 17

Woodlander is a chain of resorts where part of the employees' monthly incentives depends on customer satisfaction. Sixty percent of the incentive is based on performance and the remaining forty percent is based on customer satisfaction ratings and the class of service. In this case, Woodlander is committed to _____.

Accepted Answer

A)  total quality management 
B)  line-flow production 
C)  implementing a just-in-time program 
D)  internal service quality 
A)  total quality management 
B)  line-flow production 
C)  implementing a just-in-time program 
D)  internal service quality

Question 18

Strady Gadgets is an electronic goods manufacturer. The company orders the materials required to make its products from its suppliers and completes production before customers place their orders. This type of operation is called a(n) _____.

Accepted Answer

A)  assemble-to-stock operation 
B)  assemble-to-order operation 
C)  make-to-order operation 
D)  make-to-stock operation 
A)  assemble-to-stock operation 
B)  assemble-to-order operation 
C)  make-to-order operation 
D)  make-to-stock operation

Question 19

Widget Corp. produced $10 billion worth of goods in the year 2016. If the company had 50 million hours of work in 2016, the productivity of the company is _____.

Accepted Answer

A)  $20 per hour 
B)  $25 per hour 
C)  $30 per hour 
D)  $35 per hour 
A)  $20 per hour 
B)  $25 per hour 
C)  $30 per hour 
D)  $35 per hour

Question 20

Economic order quantity (EOQ) formulas are intended for use with dependent demand systems.

Accepted Answer

A) True 
 B)False

The International Organization for Standardization (ISO) helps set standards for _____ countries.

ISO 9000 is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world.

Unlike holding cost, stockout cost:

Carlos Corp., acar servicing company, is known for consistentlyproviding excellent services to itscustomers. In the context of the characteristics of a quality service, which of the following characteristics is being displayed by Carlos Corp.?

Brass Worx is a furniture manufacturer. The company's production team takes 240 hours to produce 800 pieces of furniture. Which of the following indicates the labor productivity of Brass Worx?

In the context of manufacturing operations, a moderate degree of processing occurs in _____.

Customer satisfaction and customer loyalty lead to long-term profits and growth.

In the context of quality-related characteristics of products and services, which of the following is a difference between serviceability and service reliability?

Swiftspan Inc., a construction company, uses 202,500 gallons of paint a year. If the ordering cost is $32 per order and holding cost is $9 per gallon, the optimal quantity to order is _____.

Which of the following statements best explains the term inventory?

If a drilling rig operates 10 hours a day and takes 40 hours to drill 8 meters of earth's surface, the productivity of the drilling rig will be _____.

_____ assesses how efficiently companies use only one input, such as labor, when creating outputs.

Labor productivity typically indicates the cost or number of hours of labor it takes to produce an output.

The easier it is to maintain a working product or fix a broken product, the more _____ that product is.

Identify a difference between ISO 9000 and ISO 27000.

The production team of Lining Corp., a company that manufactures soccer balls, has determined the quantity of latex rubber, threads, labor, and electricity required to make one soccer ball. The collective effort of all these resources would help Lining Corp. determine its _____.

Strady Gadgets is an electronic goods manufacturer. The company orders the materials required to make its products from its suppliers and completes production before customers place their orders. This type of operation is called a(n) _____.

Widget Corp. produced $10 billion worth of goods in the year 2016. If the company had 50 million hours of work in 2016, the productivity of the company is _____.

Economic order quantity (EOQ) formulas are intended for use with dependent demand systems.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Filters

Exam 18: Managing Service and Manufacturing Operations

The International Organization for Standardization (ISO) helps set standards for _____ countries.

ISO 9000 is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world.

Unlike holding cost, stockout cost:

Carlos Corp., acar servicing company, is known for consistentlyproviding excellent services to itscustomers. In the context of the characteristics of a quality service, which of the following characteristics is being displayed by Carlos Corp.?

Brass Worx is a furniture manufacturer. The company's production team takes 240 hours to produce 800 pieces of furniture. Which of the following indicates the labor productivity of Brass Worx?

In the context of manufacturing operations, a moderate degree of processing occurs in _____.

Customer satisfaction and customer loyalty lead to long-term profits and growth.

In the context of quality-related characteristics of products and services, which of the following is a difference between serviceability and service reliability?

Swiftspan Inc., a construction company, uses 202,500 gallons of paint a year. If the ordering cost is $32 per order and holding cost is $9 per gallon, the optimal quantity to order is _____.

Which of the following statements best explains the term inventory?

If a drilling rig operates 10 hours a day and takes 40 hours to drill 8 meters of earth's surface, the productivity of the drilling rig will be _____.

_____ assesses how efficiently companies use only one input, such as labor, when creating outputs.

Labor productivity typically indicates the cost or number of hours of labor it takes to produce an output.

The easier it is to maintain a working product or fix a broken product, the more _____ that product is.

Identify a difference between ISO 9000 and ISO 27000.

The production team of Lining Corp., a company that manufactures soccer balls, has determined the quantity of latex rubber, threads, labor, and electricity required to make one soccer ball. The collective effort of all these resources would help Lining Corp. determine its _____.

Strady Gadgets is an electronic goods manufacturer. The company orders the materials required to make its products from its suppliers and completes production before customers place their orders. This type of operation is called a(n) _____.

Widget Corp. produced $10 billion worth of goods in the year 2016. If the company had 50 million hours of work in 2016, the productivity of the company is _____.

Economic order quantity (EOQ) formulas are intended for use with dependent demand systems.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Filters