Question 1

A sender can initiate a message with written words, spoken words, or gestures.

Accepted Answer

A) True 
 B)False  True

Question 2

Describe how to analyze a receiver.

Accepted Answer

Message senders should analyze receivers in four areas:(a)Knowledge--education, experience, and vocabulary level; (b)Interests--concerns, needs, and motivations; (c)Attitudes--values, opinions, biases, and viewpoints; (d)Emotional Reaction--happy, neutral, or angry.

Question 3

An individual's status within an organization has no affect on the communication process.

Accepted Answer

A) True 
 B)False  False

Question 4

The most important goal of business communication is that the receiver understands the message as the sender intends.

Accepted Answer

A) True 
 B)False

Question 5

Why should long, complex messages be written rather than spoken?

Accepted Answer

Long, complex messages are more effectiv

Question 6

Office politics may be positive or negative.

Accepted Answer

A) True 
 B)False

Question 7

It was nearly 2a.m.when Jaynell Washington arrived at her hotel; she was tired and hungry.When she asked the desk clerk how to get to the hotel coffee shop, she was told it was closed.Disappointed, she went to her room.About 15 minutes later, the desk clerk arrived at Jaynell's room with a plate of cheese and fresh fruit.The clerk refused the tip Jaynell offered, and no food charge was added to her bill. By doing more than was expected, the desk clerk helped achieve the business communication goal of:

Accepted Answer

A)  receiver understanding. 
B)  receiver response. 
C)  favorable relationship. 
D)  organizational goodwill. 
A)  receiver understanding. 
B)  receiver response. 
C)  favorable relationship. 
D)  organizational goodwill.

Question 8

Discuss the goals of business communication and identify which is most important.

Accepted Answer

The goals of business communication are

Question 9

Why is e-mail a better choice for serial communication than an oral message?

Accepted Answer

E-mail is a better choice for serial com

Question 10

A sender's credibility is based solely on the content of his or her message.

Accepted Answer

A) True 
 B)False

Question 11

Discuss the role of the sender and receiver in the communication process.

Accepted Answer

The sender initiates the message and is

Question 12

Effective external communication has a greater impact on an organization's success than effective internal communication.

Accepted Answer

A) True 
 B)False

Question 13

Employees help to establish and maintain organizational goodwill by communicating positively about the company's products, services, and personnel.

Accepted Answer

A) True 
 B)False

Question 14

The phrase "talking a mile a minute" is an example of a/an:

Accepted Answer

A)  denotation. 
B)  idiom. 
C)  inference. 
D)  metaphor. 
A)  denotation. 
B)  idiom. 
C)  inference. 
D)  metaphor.

Question 15

To establish a favorable relationship, the message sender and receiver should relate to each other positively, personally, and professionally.

Accepted Answer

A) True 
 B)False

Question 16

Tasha Gibbs, a clerk at Memories and More, must notify Alec Preble that the crystal vase he special ordered as a gift for his grandmother on her 70th birthday arrived with a crack in the base.Tasha has ordered a replacement vase, but it won't be delivered before Alec leaves for Grandma Preble's party.What method should Tasha use to convey her message?

Accepted Answer

A)  E-mail 
B)  Face-to-face meeting 
C)  Letter 
D)  Memo 
E)  Telephone call 
A)  E-mail 
B)  Face-to-face meeting 
C)  Letter 
D)  Memo 
E)  Telephone call

Question 17

As part of the communication process, the sender must encourage feedback and the receiver must provide feedback.

Accepted Answer

A) True 
 B)False

Question 18

The components of the communication process model are sender, receiver, you-viewpoint, and communication barriers.

Accepted Answer

A) True 
 B)False

Question 19

Culture should be considered as part of which audience analysis element?

Accepted Answer

A)  Attitudes 
B)  Emotional Reaction 
C)  Interests 
D)  Knowledge 
A)  Attitudes 
B)  Emotional Reaction 
C)  Interests 
D)  Knowledge

Question 20

Discuss using the you-viewpoint.Give an example of its use in a sentence.

Accepted Answer

Using the you-viewpoint means considerin

A sender can initiate a message with written words, spoken words, or gestures.

Describe how to analyze a receiver.

An individual's status within an organization has no affect on the communication process.

The most important goal of business communication is that the receiver understands the message as the sender intends.

Why should long, complex messages be written rather than spoken?

Office politics may be positive or negative.

Discuss the goals of business communication and identify which is most important.

Why is e-mail a better choice for serial communication than an oral message?

A sender's credibility is based solely on the content of his or her message.

Discuss the role of the sender and receiver in the communication process.

Effective external communication has a greater impact on an organization's success than effective internal communication.

Employees help to establish and maintain organizational goodwill by communicating positively about the company's products, services, and personnel.

The phrase "talking a mile a minute" is an example of a/an:

To establish a favorable relationship, the message sender and receiver should relate to each other positively, personally, and professionally.

As part of the communication process, the sender must encourage feedback and the receiver must provide feedback.

The components of the communication process model are sender, receiver, you-viewpoint, and communication barriers.

Culture should be considered as part of which audience analysis element?

Discuss using the you-viewpoint.Give an example of its use in a sentence.

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Print and Electronic Messages

Message Formats

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Listening and Nonverbal Messages

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters

Exam 1: Business Communication Foundations

A sender can initiate a message with written words, spoken words, or gestures.

Describe how to analyze a receiver.

An individual's status within an organization has no affect on the communication process.

The most important goal of business communication is that the receiver understands the message as the sender intends.

Why should long, complex messages be written rather than spoken?

Office politics may be positive or negative.

Discuss the goals of business communication and identify which is most important.

Why is e-mail a better choice for serial communication than an oral message?

A sender's credibility is based solely on the content of his or her message.

Discuss the role of the sender and receiver in the communication process.

Effective external communication has a greater impact on an organization's success than effective internal communication.

Employees help to establish and maintain organizational goodwill by communicating positively about the company's products, services, and personnel.

The phrase "talking a mile a minute" is an example of a/an:

To establish a favorable relationship, the message sender and receiver should relate to each other positively, personally, and professionally.

As part of the communication process, the sender must encourage feedback and the receiver must provide feedback.

The components of the communication process model are sender, receiver, you-viewpoint, and communication barriers.

Culture should be considered as part of which audience analysis element?

Discuss using the you-viewpoint.Give an example of its use in a sentence.

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Print and Electronic Messages

Message Formats

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Listening and Nonverbal Messages

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters