Question 1

Why should a message sender proofread internal e-mail for content AND mechanics (spelling, punctuation, grammar)?

Accepted Answer

Proofreading e-mail (whether internal or external)is important because (2)the message might be forwarded to someone other than the original receiver and (2)e-mail, like other messages, reflects the writer's professionalism and ability to communicate.

Question 2

Name and describe the two punctuation styles used in letters.

Accepted Answer

The two punctuation styles used in letters are mixed and open.Mixed punctuation uses a colon after the salutation and a comma after the complimentary close; open punctuation omits the punctuation after the salutation and after the complimentary close.

Question 3

List and explain the four factors to be considered when selecting stationery.

Accepted Answer

The four factors to be considered when selecting stationery are:
Size.Standard stationery is 8 1/2 by 11 inches; executive stationery is 7 1/4 by 10 inches.
Weight.Most stationery is 20-pound bond, a term derived the from weight of four, 500-sheet reams of standard size paper.
Color.White is the most popular color for stationery, but businesses may select another color that relates to the purpose of the organization.
Quality.High-quality stationery will have 25 percent or more rag content and bear the watermark of its manufacturer or of the company that uses it.

Question 4

Lynn Wymann, finance director at Savannah Power, wants to let those who reads the letters he writes know that he is male.Prepare a signature block that accomplishes Lynn's purpose.

Accepted Answer

The signature block contains the writer'

Question 5

Organizations select 20-pound bond for letterhead stationery not only because it looks good but also because it is durable.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about letterhead stationery is incorrect?

Accepted Answer

A)  It should not extend beyond the top two inches of the page. 
B)  It may be professionally printed or created with computer software and a printer. 
C)  Only contact information should be included in a letterhead. 
D)  Some letterhead information can be printed at the bottom of the sheet. 
A)  It should not extend beyond the top two inches of the page. 
B)  It may be professionally printed or created with computer software and a printer. 
C)  Only contact information should be included in a letterhead. 
D)  Some letterhead information can be printed at the bottom of the sheet.

Question 7

REGISTERED MAIL is an addressee notation.

Accepted Answer

A) True 
 B)False

Question 8

The spacing used for the body of a memo is the same as that used in a full-block letter.

Accepted Answer

A) True 
 B)False

Question 9

Prepare a continuation page heading for a letter addressed to:
Arlene D'Nucci
Customer Service Representative
Plains Department Store
235 West Overton Highway
Kansas City, MO 51230-4235
Dear Ms.D'Nucci:

Accepted Answer

Students may choose either of

Question 10

Addressee and delivery notations are placed on an envelope, but not on a letter.

Accepted Answer

A) True 
 B)False

Question 11

What are the features of a "picture-perfect letter"?

Accepted Answer

A "picture-perfect letter" is

Question 12

Which of the following date displays is correct for a business letter?

Accepted Answer

A)  03/06/2011 
B)  12 Oct. 2011 
C)  2011 January 07 
D)  May 16, 2011 
A)  03/06/2011 
B)  12 Oct. 2011 
C)  2011 January 07 
D)  May 16, 2011

Question 13

Which of the following salutations works best in a letter addressed to the attention of Barb Colby, the Marketing Manager at Jeckyl Manufacturing Company?

Accepted Answer

A)  Dear Barb: 
B)  Dear Ms. Colby: 
C)  Ladies and Gentlemen: 
D)  To Whom it May Concern: 
A)  Dear Barb: 
B)  Dear Ms. Colby: 
C)  Ladies and Gentlemen: 
D)  To Whom it May Concern:

Question 14

Which of the following items is not considered to be a standard letter part?

Accepted Answer

A)  Complimentary close 
B)  Enclosure notation 
C)  Heading 
D)  Reference initials 
A)  Complimentary close 
B)  Enclosure notation 
C)  Heading 
D)  Reference initials

Question 15

If less than a full paragraph of letter text can be carried to a continuation page, the writer should:

Accepted Answer

A)  choose a larger font and use wider margins. 
B)  revise the message to fit on one page. 
C)  select a smaller font. 
D)  use narrower margins. 
A)  choose a larger font and use wider margins. 
B)  revise the message to fit on one page. 
C)  select a smaller font. 
D)  use narrower margins.

Question 16

Margo Clark keyed a letter written by Bill Ramkin and signed by D'Wayne Bullock.Which of the following sets of reference initials best represents this situation?

Accepted Answer

A)  BR:mc 
B)  DB/mc 
C)  DB/BR:mc 
D)  mc 
A)  BR:mc 
B)  DB/mc 
C)  DB/BR:mc 
D)  mc

Question 17

The impression a message makes is based solely on its content.

Accepted Answer

A) True 
 B)False

Question 18

A letter may be used for formal communication between an organization and its employees.

Accepted Answer

A) True 
 B)False

Question 19

Using a greeting before and a signature after the text of an e-mail message is a function of style, not a format requirement.

Accepted Answer

A) True 
 B)False

Question 20

The notation bcc stands for business courtesy copy.

Accepted Answer

A) True 
 B)False

Why should a message sender proofread internal e-mail for content AND mechanics (spelling, punctuation, grammar)?

Name and describe the two punctuation styles used in letters.

List and explain the four factors to be considered when selecting stationery.

Lynn Wymann, finance director at Savannah Power, wants to let those who reads the letters he writes know that he is male.Prepare a signature block that accomplishes Lynn's purpose.

Organizations select 20-pound bond for letterhead stationery not only because it looks good but also because it is durable.

Which of the following statements about letterhead stationery is incorrect?

REGISTERED MAIL is an addressee notation.

The spacing used for the body of a memo is the same as that used in a full-block letter.

Prepare a continuation page heading for a letter addressed to: Arlene D'Nucci Customer Service Representative Plains Department Store 235 West Overton Highway Kansas City, MO 51230-4235 Dear Ms.D'Nucci:

Addressee and delivery notations are placed on an envelope, but not on a letter.

What are the features of a "picture-perfect letter"?

Which of the following date displays is correct for a business letter?

Which of the following salutations works best in a letter addressed to the attention of Barb Colby, the Marketing Manager at Jeckyl Manufacturing Company?

Which of the following items is not considered to be a standard letter part?

If less than a full paragraph of letter text can be carried to a continuation page, the writer should:

Margo Clark keyed a letter written by Bill Ramkin and signed by D'Wayne Bullock.Which of the following sets of reference initials best represents this situation?

The impression a message makes is based solely on its content.

A letter may be used for formal communication between an organization and its employees.

Using a greeting before and a signature after the text of an e-mail message is a function of style, not a format requirement.

The notation bcc stands for business courtesy copy.

Business Communication Foundations

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Print and Electronic Messages

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Listening and Nonverbal Messages

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters

Exam 6: Message Formats

Why should a message sender proofread internal e-mail for content AND mechanics (spelling, punctuation, grammar)?

Name and describe the two punctuation styles used in letters.

List and explain the four factors to be considered when selecting stationery.

Lynn Wymann, finance director at Savannah Power, wants to let those who reads the letters he writes know that he is male.Prepare a signature block that accomplishes Lynn's purpose.

Organizations select 20-pound bond for letterhead stationery not only because it looks good but also because it is durable.

Which of the following statements about letterhead stationery is incorrect?

REGISTERED MAIL is an addressee notation.

The spacing used for the body of a memo is the same as that used in a full-block letter.

Prepare a continuation page heading for a letter addressed to: Arlene D'Nucci Customer Service Representative Plains Department Store 235 West Overton Highway Kansas City, MO 51230-4235 Dear Ms.D'Nucci:

Addressee and delivery notations are placed on an envelope, but not on a letter.

What are the features of a "picture-perfect letter"?

Which of the following date displays is correct for a business letter?

Which of the following salutations works best in a letter addressed to the attention of Barb Colby, the Marketing Manager at Jeckyl Manufacturing Company?

Which of the following items is not considered to be a standard letter part?

If less than a full paragraph of letter text can be carried to a continuation page, the writer should:

Margo Clark keyed a letter written by Bill Ramkin and signed by D'Wayne Bullock.Which of the following sets of reference initials best represents this situation?

The impression a message makes is based solely on its content.

A letter may be used for formal communication between an organization and its employees.

Using a greeting before and a signature after the text of an e-mail message is a function of style, not a format requirement.

The notation bcc stands for business courtesy copy.

Business Communication Foundations

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Print and Electronic Messages

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Listening and Nonverbal Messages

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters