Question 1

Business e-mail should be developed using the same three-step plan as other messages.

Accepted Answer

A) True 
 B)False  True

Question 2

Message purposes should be established within the framework of the four business communication goals.

Accepted Answer

A) True 
 B)False  True

Question 3

How does a blog differ from a standard web page?

Accepted Answer

Differences between a blog and a standard web page include:
.Blogs are created for particular interest areas
.Blogs are "real time" events (dynamic)
.They may contain the originator's opinion, which is referred to as the "voice"
.Readers of a blog are invited to share their comments, which can be read by all viewers
.Information for a blog is entered into a simple form and then submitted for publication to the Web

Question 4

Which of the following is an appropriate situation in which to use e-mail?

Accepted Answer

A)  Cancellation of a meeting scheduled for this afternoon 
B)  Discussion of a job performance evaluation 
C)  Negotiation of a salary increase 
D)  Reminder of an upcoming deadline for budget submissions 
A)  Cancellation of a meeting scheduled for this afternoon 
B)  Discussion of a job performance evaluation 
C)  Negotiation of a salary increase 
D)  Reminder of an upcoming deadline for budget submissions

Question 5

Which of the following is NOT a step in the proofreading process?

Accepted Answer

A)  Pay special attention to names, numbers, and unusual words. 
B)  Read the material once for content, once for mechanics. 
C)  Read the material to a colleague bottom to top. 
D)  Use your word processing software spell checker to check for spelling errors. 
A)  Pay special attention to names, numbers, and unusual words. 
B)  Read the material once for content, once for mechanics. 
C)  Read the material to a colleague bottom to top. 
D)  Use your word processing software spell checker to check for spelling errors.

Question 6

Which of the following is NOT part of the planning process?

Accepted Answer

A)  Apply the principles of business communication. 
B)  Establish purposes. 
C)  Outline the message content. 
D)  Select the organizational plan. 
A)  Apply the principles of business communication. 
B)  Establish purposes. 
C)  Outline the message content. 
D)  Select the organizational plan.

Question 7

E-mail is so popular because it affords a high degree of privacy.

Accepted Answer

A) True 
 B)False

Question 8

The "cc" feature of e-mail is used to ensure receivers' e-mail addresses are not made public.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is the three-step process for developing business messages?

Accepted Answer

A)  Analyze receiver and situation, select organizational plan, and compose message content. 
B)  Determine purposes, analyze receiver and situation, and compose message content. 
C)  Plan, compose, proofread. 
D)  Plan, draft, finalize. 
A)  Analyze receiver and situation, select organizational plan, and compose message content. 
B)  Determine purposes, analyze receiver and situation, and compose message content. 
C)  Plan, compose, proofread. 
D)  Plan, draft, finalize.

Question 10

Which of the following statements about instant messaging is NOT true?

Accepted Answer

A)  A professional tone with no slang is a hallmark of instant messaging. 
B)  The content of an instant message should be limited to one or two thoughts. 
C)  The message length is limited. 
D)  The most-used feature of instant messaging is the "away" message alert. 
A)  A professional tone with no slang is a hallmark of instant messaging. 
B)  The content of an instant message should be limited to one or two thoughts. 
C)  The message length is limited. 
D)  The most-used feature of instant messaging is the "away" message alert.

Question 11

Secondary purposes support the main idea in a written message.

Accepted Answer

A) True 
 B)False

Question 12

An advantage of a written message is that it is a permanent record that may have legal value.

Accepted Answer

A) True 
 B)False

Question 13

How does writing for the Web differ from writing a business document such as a memo, a letter, or a report?

Accepted Answer

When you write for the Web you need to w

Question 14

The four areas in which you analyze the receiver of a message are

Accepted Answer

A)  knowledge, interests, attitudes, and emotional reaction. 
B)  knowledge, interests, attitudes, and gender. 
C)  knowledge, interests, emotional reaction, and age. 
D)  knowledge, interests, emotional reaction, and culture. 
A)  knowledge, interests, attitudes, and emotional reaction. 
B)  knowledge, interests, attitudes, and gender. 
C)  knowledge, interests, emotional reaction, and age. 
D)  knowledge, interests, emotional reaction, and culture.

Question 15

List writing guidelines can you follow to ensure the web audience finds what they want quickly.

Accepted Answer

To help readers find what they

Question 16

An advantage of an oral message is that it

Accepted Answer

A)  accommodates lengthy and complex content. 
B)  allows for immediate feedback. 
C)  can have legal value. 
D)  provides a permanent record. 
A)  accommodates lengthy and complex content. 
B)  allows for immediate feedback. 
C)  can have legal value. 
D)  provides a permanent record.

Question 17

A user-friendly web design and effective navigation enhance the credibility of a website.

Accepted Answer

A) True 
 B)False

Question 18

The first step in developing a business message is to draft the message.

Accepted Answer

A) True 
 B)False

Question 19

The revising process includes all but which one of the following?

Accepted Answer

A)  Checking to see that business communication principles have been applied 
B)  Determining whether the message is mechanically correct 
C)  Thinking about the visual image the message creates 
D)  Verifying the content for accuracy and completeness 
A)  Checking to see that business communication principles have been applied 
B)  Determining whether the message is mechanically correct 
C)  Thinking about the visual image the message creates 
D)  Verifying the content for accuracy and completeness

Question 20

Format and style of a message vary with the audience.

Accepted Answer

A) True 
 B)False

Business e-mail should be developed using the same three-step plan as other messages.

Message purposes should be established within the framework of the four business communication goals.

How does a blog differ from a standard web page?

Which of the following is an appropriate situation in which to use e-mail?

Which of the following is NOT a step in the proofreading process?

Which of the following is NOT part of the planning process?

E-mail is so popular because it affords a high degree of privacy.

The "cc" feature of e-mail is used to ensure receivers' e-mail addresses are not made public.

Which of the following is the three-step process for developing business messages?

Which of the following statements about instant messaging is NOT true?

Secondary purposes support the main idea in a written message.

An advantage of a written message is that it is a permanent record that may have legal value.

How does writing for the Web differ from writing a business document such as a memo, a letter, or a report?

The four areas in which you analyze the receiver of a message are

List writing guidelines can you follow to ensure the web audience finds what they want quickly.

An advantage of an oral message is that it

A user-friendly web design and effective navigation enhance the credibility of a website.

The first step in developing a business message is to draft the message.

The revising process includes all but which one of the following?

Format and style of a message vary with the audience.

Business Communication Foundations

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Message Formats

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Listening and Nonverbal Messages

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters

Exam 5: Print and Electronic Messages

Business e-mail should be developed using the same three-step plan as other messages.

Message purposes should be established within the framework of the four business communication goals.

How does a blog differ from a standard web page?

Which of the following is an appropriate situation in which to use e-mail?

Which of the following is NOT a step in the proofreading process?

Which of the following is NOT part of the planning process?

E-mail is so popular because it affords a high degree of privacy.

The "cc" feature of e-mail is used to ensure receivers' e-mail addresses are not made public.

Which of the following is the three-step process for developing business messages?

Which of the following statements about instant messaging is NOT true?

Secondary purposes support the main idea in a written message.

An advantage of a written message is that it is a permanent record that may have legal value.

How does writing for the Web differ from writing a business document such as a memo, a letter, or a report?

The four areas in which you analyze the receiver of a message are

List writing guidelines can you follow to ensure the web audience finds what they want quickly.

An advantage of an oral message is that it

A user-friendly web design and effective navigation enhance the credibility of a website.

The first step in developing a business message is to draft the message.

The revising process includes all but which one of the following?

Format and style of a message vary with the audience.

Business Communication Foundations

Multicultural and Global Communication

Technological, Legal, and Ethical Considerations

Principles of Business Communication

Message Formats

Positive, Neutral, and Social Business Messages

Negative Messages

Persuasive Messages

Business Research and Report Writing

Proposals, Business Plans, and Special Reports

Visual Aids

Interpersonal Communication and Teamwork

Listening and Nonverbal Messages

Oral Communication Essentials

The Job Search and Resume

Employment Communication and Interviewing

Filters