Exam 13: Interpersonal Communication and Teamwork

Writing teams face the same challenges as teams formed for other purposes.

An open-ended question

Only those who play a role in reaching a group's goals should be invited to a meeting.

Interpersonal communication encompasses the verbal and nonverbal skills used in one-to-one and small-group interactions.

A process-improvement team draws its strength from the perspectives and diverse viewpoints its members represent.

It is inappropriate for the leader of a meeting to set time limits for the topics on an agenda.

A person's status within the organization should be considered when a team evaluates the contributor's ideas.

During a meeting it is the responsibility of the recorder to keep the group focused and not allow the discussion to stray off topic.

Your goals when facilitating conflict resolution are to identify who was at fault and to have him or her apologize.

Name the five stages in the conversation process and explain the role each plays in a successful conversation.

The three most common communication styles are

"Communication climate" refers to the free flow of ideas within an organization.

Explain how a team might approach the steps involved in composing a message.

Why would a business consider using a meeting format other than face-to-face?

Being aggressive during a conversational exchange demonstrates your enthusiasm for the topic being discussed.

One benefit of keeping teams to ten or fewer members is that contributions are likely to be more balanced.

Define "communication climate" and explain how it relates to interpersonal communication.

Agendas are less important for audio and video conferences than for face-to-face meetings.

List five guidelines to observe when attending a social business gathering.

Having two or more people work together to draft a document is effective and efficient.